Grand Hotel Wien  

I like the room as well as location.

Since the room wasn't ready so we went for shopping. At 5:30 we tried to get the room to relax for our fly the next day. So we get the card and they said our lauguages in the room. But we had problem to get in the room because there was a technical issue with the door so we couldn't get in. I took the kids for walking again until the staff fix it. After more than an hour I went again and ask the recepiontist about the issue , he replied go yourself and ask technion about the room and he was laughing with other employees in the front desk. And I replied that you will ask him and let me know when I can get in the room. He was unbelievable and impolite. It was only one night to try this hotel but I hate it because that employee.

We stayed at the hotel for one night when we were flying from Vienna airport on our way back from a friend's wedding in Slovakia. We chose the hotel due to location and we were pleasantly surprised with the standard of the hotel. Being a 5 star hotel, it boasts stunning interiors, a spacious room, beautiful bathroom and very helpful staff members. I would definately recommend this hotel.

The breakfast is an additional 31 euros per person and we didn't go for this option as we thought that it was quite pricey considering how much we paid for the room rate already. I would recommend visiting the various cafes which are only a few mins walk from the hotel. If you walk further afield there are a multitude of cafes to choose from that offer authentic viennese food and is a fraction of the price.

Location was ideal. The room I booked had a balcony which was nice and had quite a luxury feel to it. However, I also stayed in the Bristol Wien just down the road from Grand Wien and if you compare both the Bristol was much more luxurious. Having said this both has its positive and negative points.

Everything about the hotel was first rate.

The concierge was not as friendly as most we have encountered. In a five star hotel everyone should be warm and helpful.

very elegant 5 star, lovely room, great linens especially, great location

The luxury and the location.

Too long time to wait at the ckeck out. Staff in Restaurants need to look sharper, better dressed, uniforms need to be changed and fit their body. Some were looking like wearing their colleagues clothes and rusty. For the elegance of this hotel, the stuff interacting with the public should be sexier!

Comfort and warmth of room and the helpfulness of the staff

Poor Internet connection

Staff

expensive shampain in mini bar functionality of the room (211 - very big. but not functional)

The hotel is well located it has an elegant atmosphere , the rooms are cosy and comfortable and the staff were was efficient and polite

Despite the quality of both,food and drinks , the staff of Rosengarten was not properly qualified and seemed unprepared. The hotel taxes 4 days car parking, forlessthan 3 days of use.

Quality of food was first class. standard of the rooms decor/cleanliness was excellent. hotel ideally situated for the old city.

Excellent location, good staff, always very clean and well looked after both public rooms and private.

We didnt use the bar or cafes during our stay because of the large number of children running around the area,families seemed to spend all day in the public areas with children screaming and shouting up to late evening 23.00. better to over the road to the imperial to have a drink etc.

For the booked room (Exclusive) we were offered an upgrade for no extra cost to Deluxe Suite which even exceeded our expectations - although they were already high. The entire environment and amenities fitted best to our Opernball night we came for to town. The Suite was one of the nicest accommodation we ever stayed. Breakfast room service with champagne was also excellent. Receptionist Renata was very friendly and helpful both at arrival and departure.

We received a fax (with important details for our reservations for Opernball) prior our arrival, but we got it only at departure, they couldn't find it at evening. That made us a bit more difficult to obtain our pre-paid ticekts for the Opernball.