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Kärntner Ring 9, 01. Innere Stadt, 1010 Vienna, Austria – Show map
Excellent location – rated 9.7/10! (score from 578 reviews)
Rated by guests after their stay at Grand Hotel Wien.
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578 verified reviews
They speak your language!
Grand Hotel Wien's staff speaks: Turkish, Russian, Italian, French, Spanish, English, German, Arabic
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Sauna, Fitness Center, Spa, Massage
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and is free of charge.
Private parking is available on site (reservation is not needed) and costs EUR 29 per day.
Room Service, Car Rental, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Ticket Service, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, Designated Smoking Area
Turkish, Russian, Italian, French, Spanish, English, German, Arabic
2:00 PM - 12:00 AM
7:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 85 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 578 reviews
Value for money
Show reviews from:
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great location, nice room and bathroom with two sinks, excellent strong shower
high class hotel with traditions in one of the best locations of Vienna, beautiful lobby, underground parking with valet service, high speed wi-fi
Every member of staff in all departments were friendly, helpful, knowledgeable and prepared to spend time to help. Fabulous hotel steeped in history and ideally situated as a base to explore the city. Treat yourself to a meal in Le Ciel restaurant - the superb food, attentive staff and intimate surroundings will make you feel very special.
Air cond wasn't working first night
amazing hotel on the location, clean, facilities.
unfortunatily they didnt give us a late check out and the concierge was unhelpful bcuz i asked him to contact the airline to send us a car to pick us up and he confirmed that he called the airlines and on the time of leaving we waisted almost one hour waiting for the ride and at the end he didnt contacted the airline.
Comforter size to small for tall people. I am 6-3 and it didn't fit.
Position / Service / Atmosphere /
food service and quality.....best not to eat here.
We landed in Vienna on stop over from Barcelona for couple of nights on the way home to Dubai. As soon as we entered The Grand all our disappointment from Barcelona Hotel had left us and we knew immediately that this was going to be a pleasant stay. From check in, to housekeeping to room service to the concierge - very professional team and more importantly a team that communicates, so important in the running of an excellent hotel. I would definitely recommend this hotel and would stay there again without quesiton. Central to shopping walking distance and Opera House just round the corner. This hotel ticks alot of boxes.
Very hard to access hotel with a car.
I think a 5 star hotel should provide free water in the room . Better for the hotel to add the charge in the rate rather than having the guest searching for water . This normally a normal practice in many 5 star hotel as a gesture towards their guests .
Always outstanding service by the concierge and the porter.
Arrived in the morning and was surprised that we was given a room that was in "turn-down" state and also information adressed to other client left in the room. Got confuesed if the bed was used or not...
This is a luxury hotel in a very convenient situation; ideally situated for walking to the opera, sight seeing or shopping. The staff were very polite, friendly yet professional. The rooms are spacious, beautifully decorated and lacked nothing.
Unless one has a massive appetite and can eat a huge breakfast, it is too expensive, and the a la carte menu has a limited choice. The continental breakfast is also expensive for what one gets and not very exciting .
I have liked the location of the hotel, very close all needed places. Suites are very specious and clean
Very helpful staff, particularly concierge who assisted in getting medical attention and also recommending/arranging sightseeing. Efficiently run, beautifully maintained property with lovely, well-appointed rooms. Good breakfast, location perfect for shopping, shows, sightseeing and restaurants.
The fitness room was a little smaller than anticipated, but reasonably equipped.
The staffs were great at all the time
The parking is quite expensive Not connection room available even the request was made by the telephone prior
Location, bell guys are very friendly
Reception. Rude and slow
Nothing and the staff is verey roud
Ambience, decor, bathroom, attentiveness of cleaning staff, staff being friendly throughout the visit
Thought the bedroom was quite small compared with the advert, the hotel seemed quite deserted and we thought it might have been possible to have a larger room
The lobby bar and outdoor cafe!!
My friend got sick in Vienna and he was staying in a junior suite. He had no chance to leave the room. Reception told us that room was sold, hotel was full and we had to move to a bigger suite if we wanted, by paying extra 1000 euro per night. I made the reservation from booking.com and they gave us the same room which they told us that it was already sold! One should be careful with this hotel staff. If they see you that you are in hard situation, they will try to benefit out of that. Plus, the corridors were smelling a strange odor. And mostly they use trainees as the staff and this lowers the quality too much. I understand that they try to minimize the cost, but guys, c'mon, this is not a hostel, a 5 star hotel.
Everything specially location
Poor Internet. You have to log in very frequently.
The staff were excellent. The location was excellent and the hotel itself was beautiful.
The only thing i didn't like was that i wasn't there longer.
The location was great. Lobby was beautiful.
Room was ok, pretty small for the amount of money.
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