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Score from 728 reviews Excellent 8.9/10

Newest reviews for Grand Hotel Europa

  • Kathrin
      United States of America
    August 23, 2014

    the breakfast was very good, smoking room inside, free umbrellas, nice hotel director, perfect location right by the main trainstation

    8.8

  • Humaid
      United Arab Emirates
    August 19, 2014

    Modern style location free WiFi breakfast staff

    Nothing

    10

  • Rodney
      Australia
    August 14, 2014

    Front desk staff excellent Convenient parking with direct access to hotel lobby Quality of food in restaurant very good Comfortable and spacious room

    Room lighting controls unreliable Service in restaurant slow

    7.9

  • Dino
      United Kingdom
    August 14, 2014

    Close to city centre Comfortable beds

    Decor of hotel is very 70s Smoking room inside of hotel - smell wafts out to lobby Breakfast was tasteless - how can you mess up scrambled eggs and sausages?!

    7.5

  • Andrew
      United Kingdom
    August 3, 2014

    Everything

    10

  • Jihui
      China
    July 31, 2014

    The location is great. Also the service is good.

    The breakfast is not very nice.

    7.9

  • Jassim
      United Arab Emirates
    July 31, 2014

    Bad experience, i don't recommend

    3.8

  • Anonymous
      Bulgaria
    July 28, 2014

    Everything was ok.

    9.2

  • Nadine
      United Kingdom
    July 27, 2014

    Lovely spacious wood panelled double rooms, with sofa and arm chairs. Good and large mattresses. A welcome relief after several nights in a very small hotel room elsewhere. Parking is underground at the railway station but there is a passage and lift taking you straight to the hotel lobby.Rooms well insulated for noise.

    A bit of a walk to the Altstadt, not in the most picturesque part of town. One of the mirrors in our room had been scrawled on with permanent marker, rather out of place to have been left like that.

    8.3

  • Miroslav
      Czech Republic
    July 22, 2014

    Modern furnished room with air conditioning, parking, helpful staff. Absolutely delicious and rich breakfast. Good price for accommodation.

    Hotel unfortunately gives the impression of better days. Not the equipment room, it is new, but strange atmosphere of faded glory. Hotel is in the wrong location on a busy street and station. I do not understand how you can have five stars - that is, as many have hotels, Kempinski Hotel reviews, etc. This is totally inadequate! I've never known five star hotel where I had to park the car himself in the garage - yes here.

    7.9

  • Daniel
      United States of America
    July 20, 2014

    Convenient to train station. Very nice shower. Staff was very helpful.

    Room was very dark (not good light). About a 10 min walk to the old town.

    8.3

  • Willem
      Netherlands
    July 20, 2014

    The "old-fashioned style" of the hotel, combined with comfortable facilities.

    10

  • Mirela
      Germany
    July 18, 2014

    helpful staff at reception and bar, confortable room

    WiFi charged extra...considering roaming rates have reduced a lot lately, it doesn't make sense to pay the high rate in hotels; but when they leave for free will be a plus for the hotel.

    8.8

  • Wantao
      China
    July 14, 2014

    The hotel locates right by the station and easy to park car just below the reception. The bed is comfortable. It takes 10 minutes' walk to the center of town. If you want to stay just in the city, this hotel is a good choice. If you want to hike in the mountains, maybe it's better to stay in the villages outside the city.

    The safe doesn't work.

    7.5

  • Paul
      United Kingdom
    July 13, 2014

    Very comfortable hotel with helpful staff

    9.6

  • Irene
      United Kingdom
    July 13, 2014

    Fantastic staff who created a warm and friendly atmosphere.

    Bathrooms would benefit from a refit.

    9.2

  • Neil
      United Kingdom
    July 9, 2014

    We were travelling by car so the underground garage was excellent. Breakfast was very good.

    Very pricey

    7.9

  • Mohammed
      United Arab Emirates
    July 9, 2014

    Freindly staff

    Location is a bit far from Marin Platz You have to bring your luggages in and out

    7.5

  • Michael
      Australia
    July 5, 2014

    The helpful staff, the location, and the bed.

    The pillows, the lack of an ironing board, and the fact that the kettle leaked and we had to advise the hotel of it. Such an issue should picked via routine inspections!

    8.8

  • Liviu
      Romania
    July 1, 2014

    Not a five star hotel!!!not good value for money. Hotel needs renovation, bathrooms, carpets is dirthy. Staff generally young and inexperienced, although some good people.The hotel is located next to the train station and it's a bit noisy at night.

    3.8

  • Robert
      United States of America
    June 30, 2014

    This truly is a grand hotel, by far the best in Innsbruck. We loved everything about it. The property itself is great and is centrally located so everything is within walking distance, but the shining star of this hotel is the service provided by the staff. Example: the general manager insisted on helping us get our luggage to the train station (located just across the street from the hotel) and took us through an underground passage to the station and walked us all the way to our train! We didn't need any help but this is an example of the kind of "extra mile" this staff demonstrates to its guests.

    There truly wasn't one problem with this property or its staff.

    10

  • Rebecca
      United Kingdom
    June 29, 2014

    Expensive Parking not in the hotel although they say onsite parking Couldn't check in until later on as room wasn't ready

    5.8

  • Robert
      United States of America
    June 29, 2014

    Location

    Staff and parking

    7.5

  • Lisa
      Australia
    June 27, 2014

    Great 5 star hotel, opposite the station. Terrific staff.Excellent in house restaurant.

    Nothing

    10

  • John
      Netherlands
    June 22, 2014

    -Location opposite Central Train Station and near the old town. -Service and friendliness -Room/sleep comfort -Great shower -Super breakfast

    Nothing

    10

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