Hilton Vienna Plaza  

Did not change bed linen for the whole stay. (3 nights)

Very goog location, next to bus, tram, undergroun stations, easily can arrive to downtown. The breakfast was various, anything you wanted was there, inclusive sparkling wine ;). Hotel staff very welcoming; rooms are big, everything was ok, kindly recomend the hotel.

good location , friendly staff, good breakfast

nothing

The hotel is perfectly located within walking distance from city centre, right around the corner from a subway station, along the famous ring tram line. The hotel itself has probably been furnished and decorated in the 70s-80s if you consider the furniture and the appliances. The staff is very friendly and helpful, so they do keep the good name of Hilton and support the rating of the hotel. Breakfast is very good, you may chose anything from salmon to French and Italian cheese to fruit and low fat yoghurt. What I always find awesome is the prosecoo that is available for breakfast as well.

I didn't like the fact that there was no free wifi and also the price of the indoor parking (32 eur per night!!!)

Everything was within Hilton hotels standard, nothing exceptional.

Make sure you have put "Do not disturb" sign or you will be having the cleaning lady crashing into your room at 8 am :)

The location and the spacious room, front desk staff was very helpful

After our departure from the hotel we found out that the hotel blocked a certain amount of money on our credit card as "guarantee for extra charges". After several days of waiting for the money to be released we inquired with the hotel what are the reasons for such retention (enough time had passed since our departure from the hotel as to enable them to check and ascertain that no other extra charges existed that could justify the retention of the money). We received zero answer. We repeated our inquiries and and also requested the release of the retained amounts. Still zero answer from the hotel and the money remained blocked. Several days later, and only after we have requested the help of booking.com staff, the hotel finally answered and promissed that the money are to be released in the next days. We are still to receive our money. Disappointing experience and poor customer care from a big chain hotel..The pluses of the hotel do not compensate for the time spent and the frustration incurred in the process of recoverying the money.

The hotel was in a good location, right next to the metro. The room was really nice and big and although we booked the executive room it was on the 10th floor, so it was a penthouse with a wonderful view. It was rather expensive but it was worth it. The staff at the executive floor was very friendly, helpfull and did everything to please us. We highly recommend it.

The staff at the reception was kind of stiff although they helped us. They could smile more often! The food in the executive floor wasn't as we expected because we have been to other Hilton hotels as well and it could be way better. Also, we had booked a king size bed and there were two separate beds together (twin beds). We didn't mind because they were big but we were a couple so we would prefer it to be one double bed.

Some of the catering staff were "grumpy" if they dont like their job they should just go else where, not pleasant to meet some one with a attitude first thing inh the morning for breakfast

The staff were amazing.

A convention spilled over into the lobby, spoiling the atmosphere down there as it felt like it was a convention centre in what was otherwise a lovely lobby.

Staff was extremely friendly and helpful. Room was quiet

On Saterday morning at 7.45 it was peak hour at breakfast. Unable to get a seat!

very quiet, lovely helpfull staff, rooms very spacious we even got a free upgrade to an executive room and champagne to celebrate our 25th wedding aniversary.

house keeping a little lapse, didnt remove empty glasses and wine bucket, didnt refill coffee and milk items, but room was cleaned and tidied other than that.

The location is very good, near a lot of sight-seeing places.