Hotel Altstadt Radisson SAS

立地や、建物の重厚な雰囲気はよかったのですが、サービス・部屋の掃除状況・スタッフの対応には問題があり- ました。　５つ星ホテルですが、他のＲａｄｉｓｓｏｎＳＡＳが５つ星であるだけで、ここは違うと思います。

今回ハネムーンということで、5つ星ホテルのスイートを予約したのですが、部屋に入ったら、ほこりがひどか- った。掃除はいつしたのか？（前回この部屋が掃除されてから数日経過している？）　　また、３日目の晩になってシャワーを浴びようとしたらお湯が出ない。フロントスタッフの対応は、話を聞くだ- け。結局、入浴できなかった。５つ星ホテルのサービスとして納得できない。その抗議に対しては、朝食代をた- だにすることで解決してきた。ちなみに、謝罪の言葉は一切なし。

Staff very friendly & helpful; beautiful building; free WiFi

Noisey outside

Great location, helpful staff, free wifi access

Room too hot and no good air conditioning, breakfast very over priced, no iron available and dry cleaning very expensive

The location was perfect to visit the old town. The room was clean and comfortable.

Oddly enough there was a problem so we did not have hot water the first day. The problem was fixed the next day.

It was in a very convenient as was in the the crntre of tourist area

Not lively, the staee not friendly at all

We loved the old style dates back to the 1300s. Very classy, comfortable, wonderful position in the Old Town, close to everything.

Disappointed that breakfast was unaffordable and that the internet did not work for the 3 days of our stay

The view of the room

Didn't clean the floor everyday

The location of the hotel was first class, right in the middle of the old town of Salzburg, and within walking distence of all the sites. Also the staff where very pleasent and helpful. I will diffently stay at the Hotel Altstadt Radisson SAS again whwn I return to Salzburg.

Breakfast was first class ,room decor great, staff very courteous

The hotel is good in general and the best thing is the location which is great. I like this hotel in particular & this is the second time stying in this hotel, the first was 2 years ago in excutive room but this time I have taken a suite, but I think exective room is much more big compare to the suite we given.

the hotel managment must stop the load music that played every midnight from the pup down we couldn’t sleep because of this noisy music

Very convenient location, city center. Nice old building.

Front desk staff's very poor performance-ranging from bad manners to open hostility and incompetence. Room's heating was not adequate to the day's hour. Room cleaning was scheduled at inconvenient hours.

Location and size of the rooms.

Staff are not very professional in standard to a 5 star hotel. It took me about 40 mins to check out because the front desk didn't know hot to take the payment from the pre-authorization they already did when I checked in and wanted to make a new payment which I refused cause they will keep holding my money for about a week. Staff are all young and friendly but not well trained.

Location of hotel excellent - at end of Judengasse near Mozartplatz in the Old City. The Deluxe Room was really a suite, well furnished and quite comfortable with many coneniences.

Parking is an issue. Space near the hotel is at a premium, if available at all, and one must be creative to have ready access to one's auto (if intending to use it during stay) without exhorbitant parking charges or waiting for staff to retrieve the vehicle. A minor inconvenience - the in-room coffee maker did not work (for $245 a night it really should have). On balance though, a great hotel!