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Kärntner Ring 16, 01. Innere Stadt, 1015 Vienna, Austria – Show map
Excellent location — rated 9.5/10! (score from 103 reviews)
Rated by guests after their stay at Hotel Imperial - A Luxury Collection Hotel.
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103 verified reviews
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Hotel Imperial - A Luxury Collection Hotel's staff speak: English, German
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Sauna, Fitness centre, Massage
Food & Drink
Restaurant, Bar, Breakfast in the room
Wired internet is available in all areas and is free of charge.
WiFi is available in all areas and is free of charge.
Private parking is possible on site (reservation is not needed) and charges are applicable.
Room service, Car hire, Airport shuttle (surcharge), 24-hour front desk, Currency exchange, Ticket service, Luggage storage, Concierge service, Babysitting/child services, Laundry, Dry cleaning, Ironing service, Shoeshine, Meeting/banquet facilities, Business centre, Fax/photocopying, Barber/beauty shop, VIP room facilities
Newspapers, Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Lift, Heating
From 15:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a child's cot/crib.
One older child or adult is charged EUR 77 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of children's cots/cribs in a room is 2.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are allowed. Charges may be applicable.
When booking more than 9 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 103 reviews
Value for money
Show reviews from:
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Everything! Pure luxury...
Hotel Imperial has achieved a standard of service, comfort, and welcoming by which all others need be measured. It was as if the staff could read my thoughts and immediately fulfill my desires. Even when a problem arose (with another guest) management quickly and satisfactorily resolved the issue. Rarely have we enjoyed "just hanging out" at a hotel. Will definitely return.
The French fries and French toast.
The building is quite breath taking both inside and out. There have been many comments about the interior and they are all true - its amazing. If you want to sample luxury surroundings then look no further. Great location 5min walk into city centre.
Where do I begin?? The mini bar didn't work - not cold at all - couldn't be replaced. Suggestion was that we could phone down for any cold drinks, which kind of defeats the whole purpose. Room service did not remove our plates from the night before - not a nice thing to return to after a lovely day out exploring Vienna. Mini Bar snacks not replenished. No tea/coffee making facilities - not unusual for the continent but when requested we had a bit of a Fawlty Towers episode trying to sort it. TV pay movie didn't work - therefore only English TV was news and Eurosport. Technician tried to fix it but still no joy after he spent over an hour in our room - and just before we should have been preparing to go to dinner!! Room spec says you have a DVD player and CD/music center in the room but we didn't. On request we only got a CD player which plugged into the TV for sound - quality was not good. Toiletries re-stocked but used items such as shower cap was left - why? Overall we would love to recommend this hotel but we just cannot. Staff were always polite and tried to be helpful but too many things just we not right for a true 5 star experience. Very disappointing not least because it was our honeymoon!
This hotel has preserved its past glory which allows the guest to feel transported to another era. I won't go so far as to say you feel like royalty here, but I certainly did. I explored the grand staircase and looked at the sparkling chandeliers, this is the stuff of fair tales. The rooms are beautifully furnished. There is a quietness here that promotes tranquility. The hotel was all decked out for Christmas which made it all the more spectacular. A must for someone who wants an extraordinary experience.
Thoroughly enjoyed staying at Imperial hotel. Amazing service with friendly staff. An experience to remember. Top marks!
It's oozing with class!
The room was excellent
WI Fi very poor
The stay was amazing!very nice staff, excellent location. We got a free upgrade which was really nice.
The lobby bar. It's not five star service. Was really disappointed with the coctails and food, better choose some other place.
A historical building. All the furnitures are handmade antique. The decoration is wonderful.
The wifi signal is weak. Maybe, it's because our room's location.
Decore and hospitality staff
The faded imperial grandeur and historical references. Good location in the city.
Some of the older staff had a touch of arrogance in their interaction which was not friendly. Guests can choose to stay anywhere they please and won't return if not welcome. Bathroom facilities could be much better. Restaurant does not feel imperial nor 5 stars.
The regal interiors, just beautiful marble as far as the eye can see, fantastic bathroom, bed luxurious, our room divine and staff on their toes at all times, President Clinton was in house during our stay, that speaks for itself !!
Can not fault this hotel.
Room was amazing and we ate in the Opus Restaurant which was stunning. Also easy location to stroll around Vienna. A lovely romantic stay.
The main reception with the fabulous hallway was being re-done which we hadn't been told so had to check in via a temporary reception and missed the full Impact of the grandeur of the hotel Beds in the room creaked a LOT which didn't help for a restful night and I'd have expected more than a cheap hair dryer attached to the wall. A shame there was only one running machine in the fitness centre.
Not much since we did not feel confortable in a situation where works are being done to the Hotel...Not worth the money paid...
I did not like that the Hotel is in a renovation...and the main Hall reception is closed. It does not rapresent the OLD ELEGANT style of the Hotel Imperial of Vienna. You should advise your clients of this situation...at least until the works are finished....
everything.... i felt like a royal living in a palace
internet connection is not very good
the hotel is stunning
The building the room
Bath room and bed unconfortable
Everything lived up to my very high expectations on my recent second visit. Very highly recommended, the hotel is inspiring, relaxing and has very efficient and pleasant staff. You need to stay at it at least once in your life !
There is nothing that you will not like at this hotel. I am entirely pleased with my visits and will do so again.
Bad Staff, awful room service, a huge renovation is needed in the rooms, the awfully dirty and old carpets and bathrooms, poor breakfast, if you have small children its not a good option to go to this hotel as they dont even know how to wash baby bottles . The air conditionar was not working the first night so we slept in an awfully cold room they send someone the other day to repair it upon our request, i did not enjoy our stay at alll.
The decor, professionalism, location and comfort.
The price of breakfast. 39eu is too much for a buffet. There is a lovely cafe across the street for a 1/3 of the price.
Location is excellent. This is a true luxury type hotel of vienna. In good condition too with ongoing upgrades.
The staff were mediocre. Not always polite and not what you would expect from this standard of hotel. There seemed to be a smell of cigarette smoke throughout the building, corridors and rooms. While some countries may not mind this travellers from "indoor smoking ban" nations may find this upsetting. We travelled here on honey moon and despite our agent highlighting this to the hotel prior to arrival, we received no recognition from the staff or in service. This conflicted with our previous stays in other places where we were often upgraded and given free drinks. Could do much better!
Unique "Viennese" atmosphere, classic interior, cosy rooms, excellent location.
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