Hotel Innsbruck

For me it's ideal because it's on the edge of the old city center and near the theater. Easy accessible by car.

Nothing

The terrace-spa is the most wonderful spa I have ever been.

1) The cleaniness of the bathroom was not at all sufficient. In the bath tub, I have found from the very first moment two hairs. Also the toillette did not have the paper writing "disinfected". 2) One day an employee from the service told me that the kitchen was closing every day at 10.00 p.m. and the other day because I wanted only a chilli sauce, without having ordered from the hotel's restaurant, they told me that at 9.00 p.m. the hotel's kitchen was closed and they could not bring me that. They did not need to lie to me. Every client would have understood that. 3) The telephone at the room did not work.

the best hotel on our trip , excellent room, excellent spa, good secure car park,staff eager and friendly, they let us check in 3 hours early no problem.if only all hotels were this good 10/10

very good location,near river and old town, nice breakfast

There wasn't allowable to stay a car in the hotel's garage.

Hotel Innsbruck has a very central location

Bed had a broken base - most uncomfortable. Hotel full,so no room change was possible. Spent night trying to sleep in a chair. Manager offered a discount on accommodation-10%. Took advantage of tourists.

The best thing about this hotel is the on site parking garage with elevator (one for the car, and one to take you to your floor). A rare thing on our trip to Europe! The location was great and just around the corner from the old city. The wellness area (pool, sauna, etc.) is excellent, including a room with a lot of very good exercise machines. Our room had a beautiful view of the river and the mountains. The staff was great. They answered all our questions and made suggestions (like; get an Innsbruck Card - which is so worth it.

We did not have the 'breakfast included' option, so it would have been Euro 16. But, we found a wonderful bakery/cafe just down the street. In fact there are many places to have breakfast nearby.

The hotel was in an excellent location and had excellent facilities. The room was large and we had an excellent view of the mountains. It was 500 yards from the old city. The room was quiet, despite the location of the hotel on a busy street. The breakfast was excellent. The staff at reception were extremely friendly and seemed to be fluent in many languages and very welcoming

Friendly & attentive service in a great central location. Good sized clean room with cot provided as requested.

Access within the car park can be a challenge if you have a family sized vehicle. Would have utilised a restaurant if one was available in the evening. Having said that there are great restaurants nearby.

Great location to pedestrian shopping and dining area and the Innair river. Nice indoor pool (although shallow) which is quite rare in Innsbruck. Staff was very friendly and helpful.

Definitely not 4 star quality. Rooms and hallway carpets look dirty from age and use. Walls with visible patchwork and also look dirty. Furniture is quite basic; the mattresses are extremely hard and can feel the springs. No in-room internet access. Doesn't compare well to typical Novotel which is less expensive.

I liked, at all, the Kindness and help of the hotel's staff. Moreover the spa area.

The parking service should be included in the price.

It was convenient to the old city and the staff was very helpful.

The room was very warm-no air conditioning.