Me and my family were disappointed this summer.. everything went wrong..
First of all,
We had to pay the full amount of 6 rooms including 3 suites for 11 nights at the time of our check-in.. why??
Rules have changed:
Each room door card costs €18 and if we would lose 1, we should pay €18! Breakfast area is small and crowded.. the boy who is cooking eggs is really rude.. always angry,, not talking nicely to us... everyday he is throwing plates and spoons.. u will lose your guests if he will stay acting so!! We are guests and we pay for this breakfast " its not free"
((Gerti)) is a very nice lady.. i like her so much :)
Bed linens are changed every 3 days and if we would like to get new ones on a daily basis, we should pay €10 per person.
No coffee machines, even in the suites. Not allowed to use boilers to boil water for our babies milk. Not allowed to use clothes iron. No coffee or tea.
We've traveled to many countries and stayed in famous hotels and never faced such rules.
pets are allowed in this hotel and at our stay time, there were 2 dogs... always running and barking in the corridors.. wasn't comfortable for all of us.
Regarding location, its great. There is a very small shopping center near.. has supermarket, pharmacy, bakery.. etc...
Summer slides r just 5 minutes walk.. there is a nice restaurant at the back of the hotel.
Please Das Alpenhaus,, try to change your difficut rules and give your staff some lessons in treating, talking, and welcoming your valuable guests.