Hotel Mercure Wien Westbahnhof  

The location was great as all the reviews stated. Very clean, & cleaned on a daily basis.

I would not rate this hotel as 4star, the room was clean, but the carpet worn,decor dated, only x1 English speaking tv channel without paying an additional 21 euro's & not worth the 100 euro's/night excluding breakfast.

The only thing I've liked was that it was close to the shopping area.

I disliked everything: the attitude of personnel (no availability at all to help with any basic information), the quality of rooms (lack of cleanness, bad furniture, no space to move into the room, dryness of the air in the room, used and reused carpets inside the room). The experience in this hotel was beyond all expectation. I will never go in this hotel again and I do not recommend anyone to lose their money paying for this 2 stars hotel.

Really close to the train station.

5 mins walk to main train station, bus to airport evry half an hour, 24 hour kebab shop 200 meters from hotel. Tram in front of hotel.

Free cable internet, comfortable beds, location

There is no "no parking" sign for the spaces outside the hotel. Perked there, got a 21€ fine from Vienna City. The whole district is no parking, the receptionist told me later, How does one know ? The hotel parking I took for the second night costs 15€. I call that extortion. Mould in the bathroom, shower either burning hot or ice cold, difficult to adjust. Needs some renovation work. Chaotic scenes at breakfast. Enough tables, but those are not being cleared, so people waiting, some cleaning tables themselves. One has to be lucky to get coffee from the helpless staff.

Room clean and pleasant - though small fpr superior room. Dinner and breakfast very good. Some staff very helpful.

Other staff not interested - for example when business corner computer and printer were not working. Staff monopolised lifts causing delay to guests.

The interior design of my room was excellent. I only stayed one night but would book a longer period of time on my next trip to Vienna.

Very close to the Westbahnhof. Personal were as helpful as possible. Pleasant rooms. Very close to UBahn, Trams etc. Would stay there again.

Room was not available until 3.30pm! Seemed to be more important to keep the bus passengers happy. Restaurant told us that they couldn't seat us until 8pm. When we came down they informed us that we could not be served until atleast 9pm because the bus had arrived late!

location of the hotel which near the wien westbahnhof station both train and underground.

Elevators are too slow and small. It's difficult for pack the big luggages inside with people.

The location of the hotel is good. It gives easy approach to public transportation systems. The stay is worthwhile at the budget price. I use the free internet there, which is a great part to me. There is nothing to complain about. Everything is perfect.

The person at the reception when we checked in was good, he charged us 10 euro for a upgrade and also offered late check out of 2 pm at no extra cost. He was a very nice gentleman.

Though it was mentioned that we will get free late check out, our room key was blocked at 12 we couldnt get in room and the other guy at reception showed us a roll up banner which had cost of 29 euro for late check out, which eventually got sorted but the fact that these guys dont check the system instructions left for every room, Secondly room service never cleaned tea/coffee cups and also bed sheet had blue stains for both the nights, so cleanliness was avarage

I was told there would be wireless internet available throughout the hotel, which was not the case. I was offered a renovated room with AC for an additional 10 euros per night, but the AC did not work. Overall the standards for this hotel were lower than other xxxx hotels I stayed in.

The room was clean and well kept up. The bathroom was spacious. It was close to the Westbahnhof and the metro making it easy to get anywhere in Vienna and beyond.