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Felberstraße 4, 15. Rudolfsheim-Fünfhaus, 1150 Vienna, Austria – Show map
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258 verified reviews
They speak your language
Hotel Mercure Wien Westbahnhof's staff speaks: Turkish, Russian, Romanian, Portuguese, Italian, Hungarian, Croatian, French, English, German, Bulgarian
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Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Wired internet is available in all areas and is free of charge.
WiFi is available in public areas and is free of charge.
WiFi is available in some hotel rooms and is free of charge.
Public parking is available on site (reservation is not possible) and costs EUR 15 per day.
Room Service, Packed Lunches, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, Laundry, Dry Cleaning, Shoeshine, Meeting/Banquet Facilities, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Designated Smoking Area
Turkish, Russian, Romanian, Portuguese, Italian, Hungarian, Croatian, French, English, German, Bulgarian
3:00 PM - 12:00 AM
1:00 AM - 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed. Charges may apply.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 258 reviews
Value for money
Show reviews from:
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Score from 382 reviews Excellent
-Great location (close to one of Vienna's main railway stations) -Amazing staff -Free wifi and printing (in the lobby) -Good size room -Quiet side street
-Small lift (Nothing to serious)
Near to train station
Staff not pro active in introducing the main attractions of vienna
No free wifi in room, breakfast not included
the worker behind the reception and bar where really nice!! but one little thing if you have troubles with your colleague don't argument to much in front of the guests!!!!!! everybody was so nice and helpful! really good job!
just because we look like back packers and had 50% off the normal price you dont have to put us in your worst room! i mean fungus on the wall in the bath! the ceramics in bath were absolutely dirty and not cleaned for a longer time. the room smells awfully! of course a smoking room got always a bit of a bad smell but if you take care of it to open the window using a room spray or something and clean sometimes the curtains it helps! when we tried to get out the bad fungus and cigarette smell we figured out that the window wasnt closing probably! so we had to hear the sound of the main street in vienna and couldn't sleep well! really bad location! in the hotel they had alot of water coming through the ceiling near the smoking area and reception. just awful for a 4 star hotel in vienna! i'm Austrian and know vienna really well there are much better hotels than that! we took a bad choice! asking 60 euro per night normal price! really not normal for such a old hotel! we really should have chosen some other hotel! bad luck so think about it staying in that hotel!
Location and WIFI
Staffs are not friendly and warm-welcome. I arrived earlier than check in time, they not even say greeting to me (just to say that check in time is at 3 PM). There was some construction in lobby area and room are quite old and outdated. A bit disappointment.
not a lot of cafes and restaurants in the neighbourhood
Location is perfect if you come by train from Westbahnhof and if you need to take the bus to airport
Breakfast is very expensive , and I think the staff at reception dont speak good Englsih: I asked for 2 separate beds as I had requested on teh reservation and even though the receptionist said OK, he gave us a room with a double bed... double check that when you go!
Close to RR station
Service; not clean; wouldn't credit hotel membership
Location was excellent for tourism into Vienna. Informative staff. Breakfast was included in the room rate.
The bedroom claimed to be air conditioned but temperature was set at 20 dgc and couldn't be changed. We slept badly because it was too hot!
Location and AC
Room size, no latch on bathroom door from outside. Breakfast not included in room rate.
First the hotel is near the railway station which is excellent. Easily found my way there with no difficulty. It is so near to the to the subway that we could go to any place in town. The staff is great. All round good esp for 1st timer like me to Vienna. Highly recommended.
The hotel is right next to the Westbahnhof. Staffs in the hotel were so nice. Amenities and Facilities were so good.
Air conditioner needs to be in the room.
No wifi in room. No AC in lobby where there was wifi.
Safe didn't work sowe had to change the room
Proximity to the train station - no taxi or metro required. Uncomplicated check-in/check-out. Quiet room.
Expensive breakfast! Small room, but OK for just a night or two.
No internet connectivity
The restaurant, the bar, the closeness to the train and tram! Even better, it was VERY easy for us to find from the main highway.
:0 the colors chosen for the lobby. The room was small, but nice, but the pink and purple lobby left me a bit apprehensive on the first trip up the elevator!
The location was really convenient, close to the West station. The rooms/bathroom were clean and nice. Overall it was great for the price.
If we had free wi-fi not only in the lobby but also in the room, it would be perfect. And there was no water heater.
The location is so close to the main train station and bus airport and not so far from city center if people like to walk through Maria Hilferstrasse on their way to the center.
I had just one experience which I didn't like, it was the internet access in the 7th floor, quality connection was very poor.
Chinese person like hot water can make tee inside the room. Hope can provide an electric kettle.
I enjoy the Mercure. Have been there quite a few times. I go back because I like the location and the hotel.
bad bad bad
The location is attractive since it's closed to the u-bahn and OBB.Moreover, there are variety of shops in the obb station which u can buy food and gloceries there.At the corner of the lane-off that hotel is located,there is a chinese restaurant if you like it.The staffs are helpful and available for 24-hour.
It seemed like the wall is too thin or else,the girls next door talk too loud.I could even hear there conversation.The keycard doesnt work properly at the first time but the staff help me change into new one following with apologizing.There is no free internet in the room.
Staff is so good
No internet in the room
There is a reception(I don't know her name), who helped me a lot with my printing works because the printer for guests' used is not working. I had to send my papers by mail to the reception so she could print them out. It was busy in front of the reception desk, guests were lining up. She had to take care of the guests and my papers as well as there were some problems while receiving my mails. I really appreciate with her kindness and friendly attitude. Thank you so much.
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