Room is dark.
Room facility is very basic.
Staff does not really seem to be interested in receiving non-German speaking customers.
No warm welcome, no explanations and after we got the room keys, the front desk staff just disappeared and the bell seems to be broken on the front desk when we wanted to get some local information from her ( tank station, supermarket...)
At check-in we were never explained the rule that dinner has to be reserved and the breakfast hours. while we went to restuarant later, we got nobody there and had to walk out by a large group to find food. in the morning we had to leave early to the New Swan Castle but the staff was accusing us of not having told them about our early departure ( our room rate is breakfast included but we never were told that the breakfast only begins at 7.30, which is definitely too late for us to catch our reservation at the New Swan Castle). If we were notified at check in about the breakfast hours, we would have told her that we would not be able to catch breakfast. In the morning at check out we paid the full price including breakfast even if we did not take any, without any discussion, yet we are still blamed by the staff -- maybe she could have checked this and make necessary commuication at check in.
Generally, I do not see the interest of the hotel management receiving non-German speaking customers at all.
location: good ski location so even in summer the view of mountains are astonishing!
Small place for kids to play : jumping bed, sandbox, ...
Wifi is ok and free of charge.