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Alser Straße 21, 08. Josefstadt, 1080 Vienna, Austria – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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418 verified reviews
They speak your language
Pension Excellence's staff speaks: English, German
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Food & Drink
WiFi is available in all areas and is free of charge.
Private parking is available on site (reservation is needed) and costs EUR 15 per day.
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Ticket Service, ATM on site, Laundry, Dry Cleaning, Shoeshine, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 3 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged EUR 20 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 3.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 418 reviews
Value for money
Show reviews from:
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Score from 256 reviews Very good
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This historic 4-star hotel is across from Franz Joseph Train Station and 215 yards from Liechtenstein Park. Free Wi-Fi is available.
Score from 1441 reviews Very good
Distance from city centre(10 min walk from Rathouse), price, friendly and helpful staff, good breakfast
Noisy room near tram stop and old windows.
Good location 10 mins walk from metro station schottentor, friendly staff, clean room and bathroom.
Poor internet connection, poor amounts and diversity of breakfast. Though my stay was in September but the the room was a bit hot in the afternoon and I believe that hotel is not recommended in summer! How could this hotel be 4 starred without AC?!
The Lift & adequate breakfast
My room faced the street & was very noisy with trams & traffic. As a result I slept with closed windows & the heat was pretty unbearable. I would request a quieter back room next time.
All essentials: location, cleanliness, service, etc
Lighting rather dim, old fashioned bathroom translated into limited shelf space.
situation in front of the university
only german channels
First of all in my opinion this is not a 4 star pension.Except the location,nothing is good and nice about this place.Rooms are without air conditioned,very noisy (because of the poor windows and lack of carpets on the hallway),bathroom fittings broken,the shower screen doors broken,bare floors in the room,bulbs missing,the door lock destroyed and instead of using a card as for the other doors,we had a key fitted ,breakfast very poor,but on top of all these inconveniences we had some personal stuff removed and missing from our room.Someone from the staff entered our room even though on the door was a ''no disturbing'' sign and we had told the cleaning lady we don't need the room to be done.Even after reporting to the reception we didn't get not even apologies from the manager who just ignored us.It was a nightmare!We couldn't wait to leave the place and NEVER come back!
good location nice staff nothing missing close to Altes AKH
very loud: rooms facing tram tracks
Location is good, close to center and with trams available at the door. Secure parking available.
Breakfast was good but limited. Rooms to be renovated for a 4 stars hotels.
Location Breakfast Not good for family
- Location - tram stop outside or 20 minute walk to town and just along from the Votive Church.
- No air-con - big issue as it was so hot - Kept windows open but no air flow - Construction would start at 6am - Breakfast was standard but not much choice especially with dietary requirements - Had to change pillows twice as the first two needed throwing away - Layout of bathroom was not great with no space for the toilet and right next to shower opening - 49Euro per night was not worth it
Location Rooms are comfortable in general. Good breakfast. Convenient price.
Very noisy No air conditioning or fans, very hot in the summer. Refrigerator did not work
Nice rooms, good lobby bar
Laundry is expensive
wonderful location, near city center and schottentor metro station. Good services Very good price
The room was hot, had to sleep with the window completely open. In less hot periods this problem won't be.
location could not be better good value for money building with charme
street is noisy, try to get a quiet room some elements in the bathroom were a bit shaky
clean room and location
Cheap hotel, Clean rooms, Good location.
Very bad WiFi signal, No AC in the room !!! Also, this pension is far from being 4 stars.
The location is great and the hotel is clean. the staff was polite and helpful, i was late for check out and they were really understanding and nice. wifi is fine and there are 2 comp in hall. i have many dislikes to point to, but in fact, under same circumstances (one night, nice weather, fair price), I would stay there again
the place needs a major renovation, ASAP, the toilet was rusty, the towels are shabby. ask for one more pillow per person because what thay give you, thats not a pillow. the breakfast - no eggs, just one type of cheese so its worth your Money just if you make some sendwiches "to go" (secretly), like I did :D . and the rooms dont have any ventilation, so in summer that could really be a problem.
everything. Breakfast was pothetic.
Close to public transportation and to the city center
Noisy room, poor breakfast, difficult wifi access
Proximity to the center
Attitude of staff (when booking we asked for a quiet room and got one facing crossing of 2 tram lines, and when we checked out after first night, very rude staff Maria tried to make us pay for all 3 booked days), very noisy location, small and basic room and breakfast
Facing extremely loud street with street construction work going on every night from 10pm to 4am, combined with heat and lack of air conditioning making it impossible to get any sleep.
There was wifi and most of the staff were helpful
Constant noise due to the trams.one of the blonde receptionist was rude,unprofessional and frankly hates her job.
Very good situation. But the entrance is not easy to find.
Breakfast is not worthy and you cannot drink 2 hot drinks.
The hotel is near to the center, that was very convenient to walk around Vienna.
It was quite noisy at nights because of trams, my brother even had to use ear plugs as he could not sleep. One of the receptionists, her name is Susanna, was quite rude, it was unpleasant to communicate with her as she showed her very negative attitude to my family, we could not understand why, maybe because we are from Russia, as we did not see that she treated badly customers from other countries. The room with one big bed is actually the room with 2 beds put together, and they always were a little separated. WiFi sometimes just would not work for sometime. Besides, small rooms, very simple breakfast, the fact that in rooms there were no shampoos or other stuff. The hotel is definitely not 4 stars.
Very friendly staff
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