Hotel Resonanz Vienna  

Nothing, because I was charged twice for the room and the reason provided at the Reception was that I would get back money for reservation in 2 or 3 days. I checked out on 16 Aug., but still no money returned to my bank account. Please investigate.

When booking the room I paid with a bank card and got confirmation from the hotel that payment had been received. When checked out, the Receptionist asked to pay the same sum again. She assured me that reservation money woul be returned in 2 or 3 days to my account. Since Aug.16 no money returned. I require investigation and money return.

The services of the staff at breakfast room was excellent

There was no hair dryer in the room and tv was not working at all although we warn the reception since day one.

This hotel is an acquired taste. It is not in a good location, but it is on the #2 tram which takes you everywhere in vienna. Also, you can easily walk to the ring road and good eating and shopping

This hotel has seen better days. But if you are looking for super value and not so bad a hotel, this is the place.

The vehicles moving up and down during the whole night, very noisy and hardly sleep.

Location is good, close to city center

The newly expanded guest accommodation base tends to deteriorate the hotel's overall capacity of enhancing the Wien visiting experience as the newly added rooms although well equipped inside do not enjoy a decent window view and are separated from the main hotel body by an unrestored hallways that just doesn't fit in the picture

Close to underground station. Nice breakfasts.

There could have been Internet for that price - but there isn't. The room colud have been a bit cleaner - but it isn't. I've never traveled som much "up and down" to get to the room from the entrance. Resume: it is a 3 (three) star hotel. Could have been and should have been a bit cheaper than it was (we visited it in April '11).

Location

Problem with kindness on the reception desk,except one guy who was very kind

The location is good, in the central and near the U2 underground train system which basically means you can reach to any destinations in Vienna. The room is cosy and well equiped. The staffs are friendly.

The breakfast was poor, the coffee was bad, especially the yoghurt was very bad. It seemed like they re-used the old food from previous days. In our room, the mattress of the bed was very soft and we could not have a nice sleep. There is no internet in the room, which was a little bit incovenient for us that we need to go to the lobby downstair. This hotel is reasonable for the price we paid.

Very-very good location for this price! Good hotel!

Wi-Fi only in lobby. It is bad in 2012 year.

Good and quiet location, very friendly and helpful staff!! Good breakfast!

Location is good, within 5 minutes to subway station No.2 "Taborstr". Room is wide for a solo traveler.

The room card is out of work before deadline of checkout 11:00.

charging 50% deposit soon after reservation.

The hotel was rather close to the city-centre. For the 1st time we didn't take an attention, that tram № 2 went directly to the centre :)) U-Bahn is very close. Like a tram too. In a one stop from Taborstrasse- stop (U-Bahn) is Wien Praterstern-stop, where you can get to the Airport or somewhere else from. Very conveniently. Wide enough choice for the breakfast. Free Internet ( wi-fi at lobby, cable at the room). There is luggage storage. We didn't use it but this is an advantage. Very friendly staff. And speaking english very good. ( I speak German, but worse than English). 2 days before our departure a new McCoffee was opened. It works till 23-00. Thought there are many cafes (including different kitchens) around the hotel. "Billa" shop is facing to the hotel (works till 19). There are some shops, like specific fashion, "everything is 1 euro" ....etc.. In general, our stay in this hotel has left pleasant impressions.

Put "Good" for comfort, as there were just 2 night lamps in the room and no refrigerator. So there was a little bit dark in the room and we put our meal on the window sill for cooling ( we came in winter). Our windows have gone to Taborstrasse, this street is very popular, including tram. So, we were enjoying :) the noise every night, but! As we have walked all the day, we were so tired, that this noise hasn't irritated us. I think the rooms, whose windows go to the inner hof, have no this problem.