Hotel Resonanz Vienna  

Nothing, because I was charged twice for the room and the reason provided at the Reception was that I would get back money for reservation in 2 or 3 days. I checked out on 16 Aug., but still no money returned to my bank account. Please investigate.

When booking the room I paid with a bank card and got confirmation from the hotel that payment had been received. When checked out, the Receptionist asked to pay the same sum again. She assured me that reservation money woul be returned in 2 or 3 days to my account. Since Aug.16 no money returned. I require investigation and money return.

Its proximity to the metro station.

Poor quality of staff, of public spaces (all the walls were dirty), of furniture.

Average/good breakfast, a nice apartment (we were 3 people, so we didn't have a normal hotel room), they kept our luggage after check-out so that we could enjoy Vienna some more; only a few minutes walk from the Taborstrasse U-bahn station.

No elevator after 2nd floor (we were on the 4th), even if we knew that from booking, so it was not a surprise; the staff isn't always very friendly; they don't let you check in before 2pm, they don't even check if the room is ready yet (it often happens that the room was empty the night before and so it's ready even if you get to the hotel before check in time); no hairdryer in the apartment; curtains are very thin, no way to sleep after sunrise.

No desk available in the rooms, although wireless internet was available.

The staff was courteous and helpful. We had to leave early for a tour and they started breakfast early for us.

There was no clock or phone in the apartmetns. We didn't bring our cells with us so we had no way to set an alarm.

It is avarage hotel around 20 min. walk from Old Town

Rooms are small and all enviroment inside is old. There were also refit of some part inside what was not too nice

Breakfest and location

The location is very convenient, just 2 min walk to the metro station. Breakfast was good.

For some rooms , you really need to get a hotel map, in order to find them, as they are located in a different building.

The hotel is in a prime location with good service and accommodation.

Overall impression was excellent.

The hotel was close to the metro station and also there was a tram stop in front of the hotel. The hotel had a special luggage space to leave luggage before check in and after check out. The room was clean and comfortable. The breakfast was good as well. There were many brochures with information about Vienna tours and other useful information.

The most of the reception was not very nice. It was ok.

Very friendly, helpful staff. Location was convenient to tram and metro (only a few hundred meters away). Breakfast was good.

Shower did not drain properly and threatened to flood bath unless great care was taken. Hallway where rooms 1001-1006 were was noisy and cigarette smoke in it easily entered our room.

Fair value for money

The attitude of one of the night stuff - a pretty girl otherwise

Nice location, nice hotel, good comfort, nice room, good breakfast...

I had a front street facing room, and it was very noisy at night... So if you book please request a room in the back.