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Newest reviews for San Lorenzo Residence

  • Fernando
      United Kingdom
    February 25, 2014

    Lovely spacious clean apartment. Great views. Comfortable beds. Staff friendly and very helpful. Limited but adequate cooking facilities.

    The hot water runs out after just one shower and takes over an hour to adequately heat up. If this could be improved on - it would be perfect.

    9.2

  • Boštjan
      Slovenia
    February 6, 2014

    strange position of apartment(bedroom in basement)

    6.3

  • Dejan
      Serbia
    January 15, 2014

    Very new, very nicely furnished.

    8.3

  • Petra
      Hungary
    January 13, 2014

    The apartment is very nice: two floors with nice italian minimalist style furniture, clean, spacious, sunny. The residence is run by a sweet, kind, helpful couple. The house is close to the ski center in the hills, located by a small river, shops are close, too. You can even use the jacuzzi and the sauna in the building for free. Everything was perfect. Definitely coming back!

    10

  • Barbora
      Czech Republic
    January 11, 2014

    My advice is loud and clear - DO NOT GO THERE!!! A lot of things presented here are not true - our apartment which was a 2 bedroom was supposed to be 70m2 - actually it was no more than 50m2. The apartment and the rest of the building is dirty and poorly kept. One of the jacuzzis was out of order the whole time, the other one was filthy at all times. The worst of everything though is the staff. There is no property manager on site, only a couple who are supposedly meant to look after the place yet they are extremely unpleasant, rude and unhelpful as well as incapable. Anything you ask for or complain about they can do nothing about and refer you to the manager who is in Italy and never, ever picks up his phone! This couple, an Italian man and a Romanian woman are difficult to communicate with and only make excuses why they cannot help you. When on the third day in a row I complained yet again about the jacuzzi being filthy, I got yelled at using dirty words and when I wanted to record this ridiculous situation on my mobile, the woman actually HIT ME!!! I must add here that I am in the 7 month of pregnancy and this situation was resolved by calling the POLICE who strongly advised us, for my safety, to leave and find alternative accommodation. This we did immediately. Also there is only an 80 lier heater for the whole building so do not expect to ever have a hot shower here! Also, my credit card got charged immediately for the whole sum although I had another 3 months to cancel or change the reservation free of charge in the conditions!!!! This is in disagreement with the booking.com policy. The e-mail communication with the manager in Italy with regards to this situation and other refunds owed to us was difficult and even if promised something, he would not hesitate to go back on the deal.The elevator made scary noises so was scared to take it being pregnant.There also was NO BALCONY although it says so.

    2.5

  • Anonymous
      Slovenia
    December 25, 2013

    Price

    5

  • Sabina
      Slovenia
    September 7, 2013

    Nice furniture, big appartment, quiet location.

    10

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