Regretfully, i was expecting more from the hotel. Given experience had in hotels with same ratings and similar price range i found this to be below its category.
Staff was not unpolite, but some were cold to the edge of rudeness.
Where is the tyrol hospitality and friendlyness?
None seems to be able to speak in italian enough to have a conversation or to ask informations.
All documents in italian (menus, daily activities and so on) were badly and comically translated with some software. I would have preferrred to have them in English ...
Breakfast offered at buffet, but not so wide as one might expect. few choices of sweets, few choice of salty things.
No fridge available in the room.
Wellness area is very small, and when we visited it only 1 out of 3 showers were operating. one steambath was out of order.
"policy" for use of the wellness area was not enfoced.Some guests were roaming in the area naked (that is ok in the sauna but not outside of it.)
I asked to set my bed in "italian" style and request has been "accepted", but when we arrived, it was a "standard german style" (also, quite squeaking on the left side)
wifi was very poor and fan in my bathroom was KO.
Few parking space available, during my stay it was probabily fully booked, so i had to leave car around in the town or in front of the space used by other guest (leaving a post-it with my contacts, just in case they had to leave in the night).
Room is spacious enough, location is in the center od the small town and very near to the tourism office, which is efficient and very helpful.
View from the front side is probabily very nice, view from the back side is not bad either.
Super-stubai card included in price (this only in a specific date range, check the hotel page before, just in case)