A very nice hotel, I loved the design and many little thoughtful touches from the welcome drink to the farewell bread. The breakfast is exceptional -- really yummy. Had one of the dinners in the restaurant and it was delicious. The spa is quite nice and relaxing (except for completely naked very old guys -- but that's Austrian thing, I don't expect the hotel to control it)
All in all, very nice, except for some staff members... I will probably be happy to stay here again when I return.
It was my first time in St Anton, and the front desk lady I asked for advice had some alternative interests in mind -- not sure whose, but certainly not mine.
1. On the first night we were asking for restaurant suggestions and the staff was extremely reluctant to give any recommendations beyond own & sister hotel's restaurants. We did end up eating at the hotel restaurant the following night, and it was lovely, but upon arrival we really wanted to leave the building and go into town.
That should have been enough of a red light for me to not even ask anymore. But I asked...
2. I asked for recommendation for a ski rental shop next to the hotel. I was referred to Intersport, the one the hotel “works with” – whatever that means, since there was no discount. I asked for a different place and the answer was “I don’t know any”. In reality, there are plenty of [better] options, obviously. I had a bad experience at Interspot – they refused to honor online discount, overcharged me for equipment, gave me different skis than what I wanted. All in all, it was 20 euro/day more than the quote, and even that was after I refused multiple VERY strong pushes to buy liners for the boots (which were simply too large), etc. etc. Not the hotel’s fault directly, but certainly leaves a bad taste in my mouth for both.
3. The receptionist told me it was a good idea for me to get the ski pass at the hotel so I wouldn’t have to wait at the lift. What she didn’t tell me was the half-day options. She sold me a full day pass, knowing perfectly well that I would not get to the slopes until well after 12pm. I ended up paying about 15 euro more.
The incremental money I was charge is not a big deal. But it was just very unpleasant to know that I cannot trust the hotel to ask for suggestions.