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Accommodation Star Docklands Apartments
13 Caravel Lane, Docklands, 3008 Melbourne – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
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169 verified reviews
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BBQ Facilities, Outdoor Pool, Grounds
Fitness Center, Playground
Food & Drink
Internet via modem is available in the hotel rooms and costs AUD 20 per 24 hours.
Private parking is available on site (reservation is needed) and costs AUD 15 per day.
24-Hour Front Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Laundry, Dry Cleaning
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
2:00 PM - 6:00 PM
9:30 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! Up to two additional children under 2 years stay free of charge in a crib.
One additional older child or adult is charged AUD 45 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Accommodation Star Docklands Apartments accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests should be aware that there is a strict "No Party Policy" at the Accommodation Star Docklands.
Upon check-in, a credit card along with photo ID is required. The authorized signatory for the credit card must also be a registered guest. A cash deposit may also be required.
There is a 3.5% charge on payments with American Express credit cards.
Guests arriving outside front desk hours are requested to inform the hotel in advance. Contact details can be found in the booking confirmation.
Front Desk Hours are:
Monday-Friday 9 am-6 pm
Saturday-Sunday 9 am-4 pm
Based on 169 reviews
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The room was large and nicely furnished, the bathroom was a bit cramped and not great lighting but the shower was awesome and roomy. The bed was a bit hard for my liking but my hasband slept like a log, only a 10 min walk to edihad and 2 min to harbour town, all in all a great place to stay
Location, amazing Room was very spacious Easy to find and get to
That I had to depart
Awesome views, spacious, close to excellent restaurants, cheap food with large meals and close to Harbour Town, great shopping and close to FREE CITY TRAM. HIGHLY RECOMMEND. ...
Location was fantastic for what i needed
Heater in lounge room did not work.
view of the harbour, restaurants closeby
too far from the CBD
The views where amazing and the living area space was lovely, very comfortable and large. Bed was comfortable.
Overall the property was very tired looking, stains on the carpet, blinds all bent up and dirty and no way of adjusting them. Tiles/groat in the bathrooms was moulding and there was no plug for the sink in the kitchen. We where also expecting 3 double beds not 2 and 2 singles.
Good location and value for money
- Staff members not very helpful - Being accused of damage to the property which was there prior to us staying in the room, and now having to pay excess amount -
The appartment was well laid out and supplied with the immediate basics. The monday to Friday staff had good local area knowlwdge and were friendly and helpful.
The week end staff member blatantly didn't care that her local area knowlege of basics was non-existent such as shuttles etc. Her responses were wooden and discouraging. The signs advertising shuttle services were out of date - I asked why they were still there. I would not want this person as a receptionist for my business.
Great location, with easy access to Harbourtown, Etihad Stadium and Restaurants. View not so great from our apartment, ,looking straight into ANZ bank windows, but would be great from all other sides of the building. Enjoyable weekend.
Extra (Rollaway Bed) which we paid an extra $45 a night for, (and it was not for an extra person, just needed 2 separate beds for 2 people), was shocking. We could see them all in the storage bay and they are old and worn out. Definitely need to buy some new mattresses if they are going to charge so much.
Great location Great views Good after hours check in Fixed broken door when asked
hard to get in touch with reception via phone Our Foxtel didn't work for 3 days Paint smell in building was bit overwhelming Needed to stock more toilet paper to last the week
location was really good for me as close to work, great restaurants/cafes close easy to get into the city.
The microwave didn't work properly in that the turntable didn't move. The dishwasher stopped during the cycle so I had to prompt it to go. no good whilst out leaving the dishwasher to do it's thing. The heat pump was variable The washing machine also stopped mid-cycle so took forever to finish the clothes. There was no information book in my room and I had advised this at the beginning of my stay but never received one. I was there for a week & a half but never received any new towels etc. I had thought it would be serviced at least once.
Great location with easy access to tram line, shopping for Docklands and restaurants. Friendly staff and good security.
we had the maintenance man arrive in the middle of our stay to fix the carpet with no notification. The drain in the en suite shower didn't drain quickly enough so you could only take very short showers or the bathroom would flood.
View great. Size good.
We were not advised that the room was not serviced or that there was a rubbish chute until we inadvertantly discovered page on back of door. We had searched for some leaflet or book information in the room but there was none and we were only in the room after reception was closed. The room was very "tired", a lot of lights not working, and water cascading down the windows in the morning from the cold. Also took some time to find recycle bins.
very tired looking, badly needs a paint and freshen up, kitchen tap was broken ,,2 tea bags and coffee, not enough for 3 people for 2 days for that money I expected more,usally stay at southbank Mantra and will be again
Got good deal this time. Nice view!
Inconvenience car park entrance & exit.
The staff were excellent, so helpful with our every need. The apartments had wonderful views, spacious interiors and clean.
dishwasher broken toaster broken fan in bathroom loud and on all day sweets under sofa
The water view is good.
They do house keeping weekly. They charges 50% of the total amount bills when booking made and balance upon pick up the keys. Something different to what I experienced and stated from booking.com previously.
encountered unhappy experience with an inflexible staff
Location is very good, next to city circle free tram, great view, surrounded by many great restaurants, counter staff was helpful and willing to wait for our 30 mins delay on arrival.
House keeping service was very poor and the apartment was run-down. Stained spots on bedding. We saw hair and dust everywhere, dirty clothes from previous occupiers were in the cupboard, opened box of condoms and KY jelly were in the main bedroom bedside drawers, worn/ripped blinds, toilet roll holder kept falling off, remote control for Foxtel was hit/miss, power point in kitchen was about to fall off (may be dangerous). We had to wait for about 10 minutes at check out time for a lift. At the time of booking, this apartment claimed to be 4.5 stars (self-rated) and with our experience described here you make your own rating!
Difficulty in finding the location. Difficulty getting from carpark to apartment The apartment had not been cleaned properly, making it very uncomfortable
The apartment was a one bedroom and had a bed in the study. It was a nice apartment and had foxtel.
I wish we knew there would be another bed in the study so we could have invited people to stay. We did not know that there would be a $300 deposit, it only said a deposit MAY be required. The location of the apartment was not that great, we stayed at the DOCKLANDS to see the docklands and we were positioned facing another building showing the melbourne star. We would have been better to stay in the city with a proper view. We did not even walk to the docks as it was freezing, so it would have been nice to have a good view. The shower did not work properly, so we tried to use the bath to find that there was a plug but did not fit in the hole so we could not do that.
Good view very clean
great location the water views undercover parking foxtel for the kids comfortable beds and rooms (two bathrooms is a bonus)
two lifts - means sometimes has to wait. The need to clean up the rubbish or else face reduced bond (however, we are all adults so cleaning up after ourselves is normal)
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