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Newest reviews for Best Western Airport Motel & Convention Centre

  • David
      Australia
    August 28, 2014

    The motel is reasonably convenient to the Melbourne airport, the shuttle bus service was good.

    It is a motel, not a hotel so you have to find your way through the various parking areas to find your room in one of several buildings. Our room was a bit cold and we had trouble getting the air conditioning to warm it up.

    6.7

  • Rachel
      Australia
    August 27, 2014

    Staff were very friendly and welcoming. Late check in was not a problem with 24 hour reception. Room was clean and comfortable. Room service was fantastic. Very reasonably priced, delicious and delivered hot. Good pressure in the roomy shower and bed was very very comfortable. Check out was quick and easy.

    Car parks are not allocated and as I checked in late I almost had to park on the street. Door rattled as was a windy night. I would suggest improving the door seal if possible.

    8.8

  • Glenn
      Australia
    August 26, 2014

    Clean room and comfortable bed. Timely and friendly pu and drop off at airport.

    8

  • Ruth
      United Kingdom
    August 18, 2014

    Convenient location - close to the airport, superb staff, clean and spacious room, really delicious meals with good child options, comfortable beds, free shuttle. The staff were particularly kind to my sick daughter and could not do enough to help us.

    Almost nothing: the room menu does not tell you that there are a range of child meals. It would be useful to add this because we almost dined elsewhere and the meal was delicious for all of us.

    9.6

  • Christine
      Australia
    August 18, 2014

    The staff made this hotel a lovely experience full marks for service with a smile

    The place is dated and lighting in the bar area way too bright to be comfortable and the design needs a facelift....

    8.3

  • Bonita
      Australia
    August 17, 2014

    Staff were really nice.

    The bathroom and shower were really outdated.

    5

  • Hugh
      New Zealand
    August 17, 2014

    Comfortable bed Complimentary airport shuttles

    Upgrading work meant corridors were not clean-no acknowledgement of this was made by management or notices which is normal if such work is taking place

    6.7

  • Anonymous
      Australia
    August 14, 2014

    Arranged a free pick-up Shuttle Bus which was very much appreciated after arriving on a delayed international night flight. Also, reminder call the following morning with another free shuttle service to catch an early morning connecting flight the next day. Being a mature single traveller I found the professionalism of the Bus driver on this Shuttle Service exceptional.

    I liked everything.

    10

  • Christian
      New Zealand
    August 10, 2014

    Close to the airport, free shuttle, etc.

    10

  • Susan
      Australia
    August 8, 2014

    Very helpful staff and transport to and from the airport every half hour. Wake up call, help to bring our luggage to our room etc. The staff were really good.

    9.6

  • Thomas
      Australia
    August 5, 2014

    Location, comfortable and clean

    No dislikes

    8.3

  • Emily
      United States of America
    August 4, 2014

    The staff were all incredibly friendly, the shower lovely and the bed wonderfully comfortable.

    The wing in which I was staying was new, which was great, but there was still the smell of paint and construction lingering. I'm sure with time that will fade though!

    9.2

  • Edward
      Australia
    August 4, 2014

    This was our fifth stay. Shuttle service is always prompt ,staff always friendly and helpful.

    10

  • Geoff
      Australia
    August 4, 2014

    The quality & standard of the room's interior. Also the magazines.

    The hot water temperature was very hot & could be dangerous for children.

    7.9

  • Peter
      Australia
    August 4, 2014

    The staff were friendly and gave the impression they were proud to work there. The on-site long term parking was a plus. It is situated near a small shopping centre which is handy if staying a while. The rooms were roomy and neatly presented.

    Nothing

    8.3

  • Anonymous
      Australia
    August 3, 2014

    best service! We locked our car key in car and they help a lot with it

    8.3

  • Sen
      China
    July 31, 2014

    the chinese staff free shuttle for 24 hour

    7.9

  • Anonymous
      Australia
    July 29, 2014

    Night of 26th we were down stairs. Bit of a struggle with suitcases

    7.5

  • Murray
      Australia
    July 29, 2014

    Very good customer service at reception and in the restaurant.

    I couldn't get the Qantas Frequent Flyer points you advertise at the counter. FF number entered on your computer but rejected. Tried my own and also my wife's (both current) FF numbers. Brand new room but first attempt to access room and swipe card not activated - had to return to office and have this fixed.

    10

  • Anonymous
      Australia
    July 29, 2014

    Proximity to Tullamarine and free shuttle bus to the airport. Excellent dining room. Quiet location

    10

  • Alison
      Australia
    July 29, 2014

    The convenience of the motel to the airport, a lovely big breakfast to start the day and then transport to and from the airport; no stress!

    8.3

  • Viki
      Australia
    July 28, 2014

    It was very clean and organised. The staff were friendly and the price was great for the quality of facilities available. I would stay there again :D

    I wish I had of known you had a car parking service for while I was away. I would of used it, instead I used Andrew's Airport parking and it was dearer. I knew you had a shuttle but didn't know I could park my car there until I was booking in.

    10

  • Jeanette
      Australia
    July 27, 2014

    Very clean, great reception, love the 24hr free Shuttle to Airport and back.

    We were opposite the reception area.Very noisy 12 midnight to 6am, the courtesy bus beeping and noisy ppl arriving and leaving.The shower head fell onto me and was spraying all over the room(seals stuffed), and the cleaner nearly walked in on my hubby in bed at 8.30am! Lucky the chain was on!

    8.3

  • Kevin
      Australia
    July 27, 2014

    comfortable clean and great restaurant

    10

  • Anonymous
      Australia
    July 25, 2014

    Quiet - No aircraft or car noise Adjacent to parkland Comfortable and well appointed Free transfer to airport

    This was our fifth stay there - no complaints at all

    9.6

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