All Seasons Kingsgate Hotel  

Convenience to shopping and nightime events.

There were a number of issues about our room 1.,-Carpet tacking system with exposed spikes protruding at entrance to bathroom -I had my foot spiked. carpet had worn away, no proper edging. 2. Very noisy air conditioning unit,on completing its cycle of 30mins would produce a series of loud cracking noises , enough to wake you up at each point during the night. 3.There were also a lot of loud banging noises throughout the night, often from people trying to access the locked balcony in front of our room ( room 503, level 5) 4.We also had problems with smoke entering our rooms from the balcony in spite of only the 1st fl balcony being designated as the smoking balcony. 5.Faulty tv remote had to press batterys down to make it work each time. 6.Shower rose kept falling down, seals need replacing ,after 10mins of hot water running,the seals would expand enough to hold the joints tight, not easy to operate. The carpet problem was improved by a maintainance person hammering down the tacks. We were also suprised to find out when we arrived that the accommodation had be billed to our Visa account when we had planned to pay by cash. This included a surcarge which we were wanting to avoid,plus reduced our credit facility on our visa account. We are not normally ones for complaining but in all the 40 odd years of travel we have done around the world we have never come up against so many adverse things to deal with. We would appreciate a responce to this message.

It was cheap, easily accessible great staff very smooth transition

The rooms were a little too small

Liked this hotel generally. Close to CBD & the river. Room was spacious, clean with a really good bathroom, which was a pleasure to use. No view, but not much of a prob. the colour scheme in the corridors was a bit of a shock all green white & black if I remember correctly, with no pictures anywhere, making the overall appearance very "budget" looking. Great to have breakfast included though as this wasn,t expected, it was a good breakfast as well,so top marks for that.

Nothing much, other than the decor & general "backpacker" feel. Would stay here again despite the small quibbles, for the inclusive breakfast quite apart from anything else.!

The room was clean n tidy. It was in an excellent location.

We was woke up one mornin with a very loud tapping sound which continued for atleast 30 mins. This was rectified by the staff.

Staff happy to answer any questions about Melbourne and very obliging.

Room was rather small. But admit the bathroom was really spacious. Pain work could do with a patch up. Would prefer hairdryer to already be in my room rather than have to ask for one.

Very convenient to Southern Cross station. The room was clean and tidy, however a bit small for an extended stay.

It surprises us that WiFi is not standard in hotels for no cost, whereas here you had to pay for usage.

The staff were super friendly and helpful the location was great.

Room decor was not great

Location only Room was pretty noisy

Value for money and good location.

One particular staff member at night with glasses (slim guy) would not extend checkout by 1 hour as the requirement is to give a "Like" on facebook to get the extra 1 hour. I was having trouble logging in to facebook and he said "bad luck, i can't give you the extra hour for checkout". So i went back to reception an hour later as i was still trying to get into my facebook account and the other staff were fine. They extended. With an attitude like the first guy had, they wonder why they get bad reviews. He is not fit for working in this environment.

Location

Room was small, had interconnecting door to next room,very noisy even with windows shut (commercial air-con/exhaust 24/7 close by),not serviced 2 days in a row,fire sprinkler in bathroom ceiling (obviously deliberately) blocked up with tissues....

The stay was great we enjoyed the breakfast and the staff were friendly the location is the best so happy the rooms aren't elite but clean and serviceable Fantastic stay definately will choose to come and stay at the kingsgste again in the near future thankyou from Lina Macgowan daniela, sam, and Simone Focarelli

There is room for upgrading the rooms but nothing else all good

Being in the heart of cbd, it was very cheap whereas everything was first class

The fact that it was right in the centre of Melbournes CBD and everything was within walking distance

The only thing was the traffic noise at night but being right in the city centre this is unavoidable