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18 Hanlan Street, Surfers' Paradise, 4217 Gold Coast – Show map
Excellent location – rated 9.1/10! (score from 299 reviews)
Rated by guests after their stay at Beachcomber Resort.
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299 verified reviews
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Beachcomber Resort's staff speaks: English
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BBQ Facilities, Outdoor Pool, Grounds
Tennis Court, Sauna, Fitness Center, Indoor Pool, Game Room
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Tour Desk, Baggage Storage, Laundry, Dry Cleaning
Non-smoking Rooms, Elevator
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged AUD 35 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
A security deposit of AUD 200 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation.
Based on 299 reviews
Value for money
Show reviews from:
Location The unit had everything we needed for a self catering holiday
Great staff, great location
the hotel needs an update but for the price I thought it was great value
View Room size Near by in CBD SP Staff helpful Car park included
clenlyness, also over heard on arrival that a cleaner was showering in apartments.
enjoyed fast lifts lovely ocean view and everything about my room it was old style but so what,,,,, it was clean and versatile,,,,,,,loved my stay as I did my previous one
only that spa was out but seems the last three places I have stayed at the amenities have not been working,,,,,,,sad because personally myself I go for amenities more than style in resort
Beachfront location Laundry in room Clean kitchen Comfortable bed Free car parking Comfortable lounge room
dated hardware and facilities spa was out of order during my stay bathroom air ducts filthy shower soap dish and toilet brush holder was rusted cramped bathroom
its better if wifi has at each room... no need to go at lobby area.
Position great, staff excellent, rooms clean.
No dryer in the room, spa broken near pool and the sauna was not warm enough.
The view was amazing, the room was very cute and comforting. Staff were friendly, helpful and welcoming. The pool and sauna were great!
In our room we had only one blanket and no spare in the cupboard so when we slept the first night we froze! We ran out of toilet paper and asked for more at the reception whom said they didnt have any .. We had to go to woolworths and get our own toilet paper. We had NO wifi at all on the level we were on (25th) when i booked they told me we would definitely have WiFi. Also the kitchen facilities were not the best.. We had to buy our own tongs as the ones in our kitchen were broken and most of the cutlery was dirty which was not nice to open the drawer for the first time and find that!
Location is good.
1.security a) front counter closes too early. we can't seek advice b) could hear voices screaming in the middle of the night. c) could hear the voice of girl screaming vulgarities at 2 am in the morning. this was followed by loud banging on the wall. it went on and on for a good 45 mins. I was worried that the girl might have jumped down from whichever level she was on
Staff were very very good and helpful
Location was very central, facilities awesome and staff very friendly and helpfull.
All facilities were within walking distance
Ceiling fan looked a bit dodgey ?? Apart from that all was gr8
wi-fi didn't work in the room,just in lobby
Close to the beach
Location, staff and facilities
The room was gruby fridge was filthy all the cooking utensils were not clean floors could do with a good clean and the walls were grotty
Very dated Nothing like the photos on here
Attention # The Manager Beachcomber Resort Apartments Hanlan St. Surfers Paradise. QLD. Dear Manager, when I booked this room I made your people aware that I write for accommodation survey groups and a local newspaper, about my experiences. On this subject I always feel that sometimes the client goes away after their experience and writes a review that is sometimes detrimental to the property, without making the Management aware of their concerns. This is why I try to help Management in my observations as I have been in the hospitality business for a long time and now I have retired. My Observations are, it is better to have positive answers than negative…. 1/.That the property is tired, and needs TLC. ( should do one room per day for total clean with 3-4 cleaners set special tasks ) 2/. Observation of dust in carpet wall groove, and walls need proper wipe down, with marks removed or painted over, vertical blinds missing. 3/. That not having a manager on duty of a night is detrimental. Because of equipment faults. ( as did happen to me @ 6.00am ) 4/. Girl on call phone was very helpful, with excellent manner. 5/. Reception area is good, Basement very tacky for first impression. 6/. You Advertise Wi Fi, but not specific in description of supply, says in options can pay and have supply, but not available to individual rooms as quoted, in book. 7/. Balcony security from other rooms is a problem if one forgets to proceed with your style of security. 8/. Apartments are quite roomy and comfortable, but tired as said before but like a lot of older buildings in Surfers. 9/. Tariff quite reasonable, and Position is great for those who like to be where it happens. 10/. $200.00 bond should be explained properly, and returned on departure, if you have Proper I.D. taken from guest. 11/.
Staff on front desk Location
The location was great
The apartment was older and needed a little TLC 2 single bed pushed together to create 1 double works everywhere I've stayed but here partner was on the floor more times than on the bed when asked to have it fixed nothing was done No phone to contact reception No daily house keeping - no clean towels Dryer very noisy again when asked to have this looked at no response
Staff was poor the restaurant made me sick 2 days in a row and I asked for a refund and got refused by staff when I paid 100 for breakfast included in my stay that I didn't use. Mold in bathroom all over floors tiles chipped throughout the room with sharp Edges Walls and lounges had stains all over them. Reception had no ramp for prams or wheelchairs I could right a 5 page sa on how uncomfortable my stay was very disappointed
ocean view and convenience to supermarkets and shops
Kitchen and cooker were very dirty. No daily room cleaning
If Wifi was accessible through the rooms, it'd b the only thing I'd like one day. Look4ward2my next visit, as it had the best location, my room fully facilitized, gym, pool, entertainment room and quiet room. Best of all it had such reasonable price.
Rooms having wifi would b great but other than that..... Flawless
The view was very good and the location was handy to shopping and surf.
the unit was in urgent need of refurbishment: the bathroom shower/screen was off it's runners. the bed was MOST uncomfortable,as was the lounge and both, in need of replacement.no extra blankets were in the unit.the aircon was also grubby and wornout.we would not recommend this apartment to anyone,regardless of price.
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