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255 Lake Street, 4870 Cairns, Australia – Show map
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76 verified reviews
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Best Western Central Plaza Apartments's staff speaks: English
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BBQ Facilities, Outdoor Pool (all year), Grounds, Terrace, Sun Deck
WiFi is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Vending Machine (drinks), Express Check-in/Check-out, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 2:00 PM
6:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
All children under 2 years are charged AUD 7 per person per night in a crib.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 2.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Please inform Best Western Central Plaza Apartments of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.
Based on 76 reviews
Value for money
Show reviews from:
Everything was great
There was nothing to dislike
It was convenient for the airport
We had to climb two flights of stairs with our heavy suitcases. Nobody to help us and receptionist was very unhelpful. Basic room but luckily we were only there overnight
Staff were very considerate and the room was great value.
The room was nice, kitchen was very good plenty of room to move.
Didn't like the carpark behind while sitting on the veranda all we could hear were the streaking of tyres
location was good pool good
a bit noisy in the mornings, i don't know what is was but my feet after walking on the floors or carpet were very dirty,but it looked clean
Large and airy apartment that turned out to be good value for money. Great pool and spa. Helpful Asian lady who helped to get onto the internet which is essential.
Sometimes a little noisy from the road when the local hoons come out.
Swimming pool. Laundry Bathroom
Across road from very busy public hospital. Heavy traffic all day & into evening. Too far from Central cairns.
Clean and spacious
Given that we had to pay in full 6 months in advance, a better-positioned unit would have been appreciated. We will never return as sitting on the balcony smelling fumes and listening to screaming tyres from the close multistorey carpark is totally unacceptable.
The bedroom was lit up all night by the security lighting in the walkway. That would not have been a problem if the vertical blinds were replaced by blackout curtains over the bedroom window. On the last night we hung a blanket over the window which blocked the light and made it a much better room for sleeping.
Location. Security. Off street free car parking. New owners keen to help. Brochures galore and discount bookings. Big Pool and private area with B.B.Q. Apartment roomy and well equipped. Clean and non smoking. Value for money.
No lift but only two flights of stairs. (Owner offered downstairs) A bit noisy in peak hour. Flights over city for ALL apartments near city.
SELF CONTAINED UNIT WAS EXCELLENT HAD EVERYTHING I NEEDED FOR COOKING ETC, GREAT LOCATION, EVERYTHING WAS IN WALKING DISTANCE.
Value for money
Nice and clean and in a very peaceful area ,nice pool
Single bathroom for a two bedroom apartment
A bit if a walk to "the action".
Size of the place.
Spa was a cold spa.
The location was just behind the new hospital, so just a few minutes walk to the Esplanade, close to the skate park and beach volley ball. It was about a good 15 to 20 minute walk to the Lagoon and centre of Cairns. The unit was spacious with a well equipped kitchen and a laundry including a dryer (BYO laundry powder). The pool was nice.
The bed in the parents room was not very comfortable. The WiFi was free but pretty slow - fine for checking emails etc. though.
Everything was above expectation but the water-pressure in the shower
The only thing that let this property down is the water-pressure in the shower,,you nearly have to run-around to chase the waterdrops to get wet!??
spacious apartment, equipment excellent (including washing machine and dryer)
other hotel guests noisy at times
Spacious apartment, well located for CBD. Secure parking area with good authorised access after office hours.
On arrival we were allocated a unit up 2 flights of stairs, with no lift - not mentioned at the time we booked. After a cold night sleeping with only sheets on the bed, we found a blanket on top of the wardrobe. We had not previously stayed anywhere where the beds were not made up when we arrived. The ad said the first night's stay would be charged on the credit card, but when we went to pay cash on checkout found that the full amount had been charged on our card. We sorted it out with the manager, though.
nice spacious and clean rooms good air conditioners comfortable bed value for money and good location security gate external areas all neat and well kept good information in room
too many stairs , no lift no daily service , one towel each and 1 toilet roll for 5 days water pressure very low had problems flushing toilet rubbish collection daily incredibly noisy in early morning reception hours on weekend (12md) not open long enough advertising sky rail which is temporarilly closed.
clean, airy, relaxing atmosphere and close to convienances ( hospital, hotel, restaurants, supermarket etc)
bed needs replacing ( springs gone nad sagging) could do with an exhaust fan above stove and in bathroom.
The room layout. Clean. Facilities
The attitude of the male office attendant . Noisy air con in living area. Lack of close public transport,. The hours of attendance of the office/reception
Great apartment,good staff.very clean and just as described.
Busy road,that's all.
Location, air con,
Misleading advertising of discounts for tour booking. Very large writing for "10%" with tiny writing for "up to" just above the 10%. Of the $900 tours booked through the apartments, we got $40 discount, less than 5%. Very different to 10%!
Attitude of management was atrocious - they have not heard of customer service! States free wi fi but only applicable on 2 devices. Does not state that on website. They charged the full 13 days to my credit card account on the day of my arrival without me being made aware. Very limited crockery or cutlery etc in flat. Room very basic, beds uncomfortable
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