Novotel Cairns Oasis Resort  

pool area

staff at reception unhelpful

Staff were eager to help & assist in any way, very friendly and approachable ;-)). Marie & I thoroughly enjoyed our stay with you and will be back.

Value for money Pool Gym Location breakfast Buffet value for money room service meals

internet area not operating expense of in room internet

Not a lot

I had to pay extra for parking The bed was really uncomfortable The rooms were very sparse The breakfast buffet was bland and no variety

Good location, friendly staff, very helpful and we were upgraded to a Superior Pool View Room on arrival. Gym facilities are good and pool is perfect to relax by! Buffet breakfast had a wide variety of food also. Central in town, close walking distance to shops, restaurants, bars and the esplanade.

I notice when I book through you that I am always given rooms a long way from the elevators right down the end of corridors. Also I am given second grade rooms.

location, pool

no spa, listening to bats all day, not good , hard to sleep

Friendly, helpful staff, clean comfortable rooms, generous breakfasts with a large variety of foods offered. A large clean pool.

Nothing

Service from barman

No airport shuttle

Close to everything. The best pool ever with sandy lagoon and sitting tables around. Very refreshing after the long hot day... Breakfast was good, in addition to traditional choices (cold and hot) included some unconventional dishes tailored to Asian tourists. Staff was helpful and efficient. Having tour desk that was open until late was very helpful as we arrived in the evening, but were able to book the next day trip to the reef on site.

Mattress was too soft for me. But apparently most of other hotels we stayed during our trip to Australia have the same problem, may be they just have different standards?

We were put in a room between several family rooms, that were very noisy,in fact children were screaming,

The beds were so comfortable, breakfast was great and the room was a good size

the pool was a little dirty however there was a man out cleaning it.

Location

Breakfast buffet was slow, lengthy delay to be seated, food ran out several times, Pool needed cleaning and our room shower was badly leaking. We have also stayed there many time before and still only had a room facing street / car entry- not pool

we did not like having to share the foot path with the stench and excretment from the flying foxes.

The location was good. I did not go in the pool but it looked good. Breakfast was also good.

Im made reservation with name of Novote. It is one of the excellent chain and I have stayed with them in Boston and other locations. This hotel has nane of Novote but it was third grade hotel in terms of maintainance of dinning areas, bar, but most importataly rooms. Beds were too ,too soft and they would not change it . It must be 10 years ols matresses.Bathrooms were third grade. And we had too clean dinning tables to seat for breakfast.Their mattrases were so soft that I had to sleep on the floor. This is unacceptable as we pay for high price rooms for good sleep and mostly travel to see things during day. I am seasoned traveller and have not seen good name hotel so deteriorated. I am writting this with my time but they should return my money or give me vouchers to stay at other better locations. They should also send hotel review auditors to check premises to upgrade as this hotel is detiriorating the good Novotel name.

It was close to all shops and seaside

The fact that when I booked with book.com it was for 3 adults for which I had confirmed with Novotel 3 times but when arrived was charged another $86 for 3rd person 1st holiday in 8 yrs to get ripped off disappointing wont book thru book.com or stay there again & all because I couldn't remember the 3 people's names that I confirmed booking with.

everything the service and place

the bats

pool with a separate children's area was really good

The room itself was quite small and felt cramped,

The customer service was absolutely fantastic in every area of the hotel.. The food was fabulous and the rooms were clean.

The rooms were a little tired and required a refurbishment.

The beds were great. Some staff were very friendly and helpful. The pool is a plus.

Surly staff. Broken bin in the bathroom - really broken. The breakfast is not as good as it used to be. The coffee was a disappointment. Tv didn't work and we were in bed and it was late, so didn't want staff in room because we thought it was probably remote batteries. Foreign tourists who were pushy and arrogant.

great pool great landscaped gardens great service from staff

breakfast menu should be rotated so we dont have the same options every day

pool, buffet brekky, staff

Internet PCs not working

Stayed there for 4 nights. Very good customer service and it's location which is near to Esplanade area, restaurants etc. Love the calm relaxing atmosphere of the resort and also sound of joys from families playing in the pool, the pool with sand beach is beautiful. Service desk and travel desk are very helpful. Had really wonderful time there.

Some part of resort is near to mango trees and lots of bats reside on these trees. First room we stayed is next to these trees and abit disturbed by smells and noise of bats in the morning. However, after spoken to helpdesk immediately they find the next available room and relocate us. I think some ppl don't mind but it just me that I am bit scare seeing that many bats.

The king size bed was very comfortable. Late check-out was appreciated.

Very ordinary view. No towels in pool area or gym.

Great location, very comfortable. All modern.

It really depends on which room you are getting. Stayed there twice. Main building , sea view, is just great. Side building, street view, with a long walk to and from the room is noisy and annoying.