Grand Mercure Apartments Docklands  

There were virtually no services from the hotel staff apart from handing out the key, more like a low end self-service motel. Figured out how to get to the apartment from the car park after some searching. The apartment we were staying must be next to some central plant of the building judging from the noise come through the main bedroom walk in wardrobe. Very poor design.

Location to city is about it.

For the money I paid as it was very basic compared to many hotels I stay in for work which I pay between $145 through to $250 and are much better than this one. The tiles in the bathroom look like they are ready to fall off and trying to locate the hotel was not at all easy with poor signange and pokey dead end streets to negotiate. Reception was not located in the same building and we had to drive around the block to get there for check in and out. Wont be returning to this hotel based on price alone.

Furniture past it's best and a little stark

Good location, great view.

Would have bee nice to know that you have to pay $1,000 bond on top of $630 for a 2 night stay?! Should have been explained properly in the booking papers. And also that there's 5-10 working days to get your money back! Also the room we stayed in used the washing machine and it wouldn't drain! Put it in the dryer for an hour - but didn't really dry it much as it was absolutely saturated So it added a few extra kgs to our luggage. Also the shower didn't have an extra screen door so basically there was water everywhere (in the bathroom) after one of us had a shower -which is really quite dangerous and you are only given 2 towels or have to pay extra for new ones... So for basically paying $1,630 in a 4.5 star hotel and having these problems isn't fair at all.

large enough to easily have my extended family for dinner

the smell of cigarette smoke in our appartment was disgusting and the kitchen lacked basic utensils that we needed for preparing meals - chopping board, salad bowl etc

close to city, comfort and quite location, well-equipped kitchen and other household utilities.

The reception not connected directly to all building. We got broken heater on main room at first night. We must pay extra for cleaning service ($110/day).

Location was good with easy access to most restaurants and food outlets.

Bed configurations did provide annoyance especially as I did have specific requests and this was not obviously taken into account. We asked for some more tea and coffee and this seemed to be a big issue for the staff.

Unit 702 had beautiful views. Comfortable living space, comfortable beds. Well furnished living area and kitchen. The girl who originally checked us in was great! I wish I'd taken her name to put to you.

3 bedroom apartment, 3 adult couples, only 2 keys available. This was a big issue for us as we came and went at different times. Not happy to leave key at reception from several points of view. Storage space in bedrooms was poor - 1 bedroom had only 1 little cupboard outside the bedroom, drawer space all but non-existent in all bedrooms: for a 4 night stay, we are in the habit of unpacking. Hanging space was fine (except for above-mentioned cupboard outside the room) but we lived out of our luggage for tops, underwear, shorts etc. This is inconvenient and messy, and the bedrooms are so small. We have had accommodation in Docklands with better amenities for about half the price at the same time of year. Can't answer parts of q4 below because of huge variation.

Comfortable and convenient

If a window or deck door was open in the apartment then wind whistled by the main door creating a high pitched sound. This was very audible during the night whenever there was even a small wind blowing. The sound was very annoying and the only remedy was to place a towel along the gap at the base of the door.

Fantastic Apartment with good views and tram links But.....transferring luggage to the room from the car park is a nightmare, Payment by Cr card incurrs 1.5% charge, $15 car Parking charge, No WiFi. The place is overpriced and the gruesome access is not worth the hassle.

A list of "Penalty Applies" notices erywhere.

Location was great for our purpose. Security was excellent

Our apartment had a queen and a double bed which wasn't really good for us as we has a couple and an adult male and a young boy. Should have had 2 single beds in the second bedroom

This was a very pleasant stay. The only critique was that there should have been more toilet paper, dishwasher soap and towels for the price we paid.

The docklands view was ugly

The view over the docklands looking toward the city was great. Having a balcony was fantastic for the view and the feeling of fresh air. The free city circle tram is only a short walk. There were restaurants at our doorstep. The iga supermarket was right next door and open until 10pm and a bottle shop in the street also. It was a spacious apartment for us, the kids and the grandparents. Good value for money.

Having to walk around the corner from the reception area to the actual tower we were staying in. The reception should be connected directly to all relevant towers. The photo shown on the website wasn't the exact room we stayed in even thought the room was still nice. The bed is the second bedroom was only a double and not very comfortable. There was no robe in the 3rd bedroom.