Hotel Grand Chancellor Melbourne

I requested a twin share room with balcony access which was provided exactly as requested. The room was ready on our arrival and the staff were helpful and pleasant. The room provided everything we needed and was adequate for our purposes - and the price and location were excellent.

It is starting to show its age. Little things like chipped tiles and a sort of musty smell and shabby carpets. It isnt a five star hotel but it is excellent value for money.

Great food for breakfast, lot of nice fruit and lots to choose from.The reception staff were all helpful.

The room was very old and tied. The bed was far to small our feet hung over the end.

Brilliant breakfasts, staff really helpful, polite and friendly.

Shower cubicle had some mould at the bottom in the corners and kettle cord had to be held in place to boil it completely (Rm 1610)

I thought it was great value for money - $115 for two plus a full breakfst

The staff were very good and tried their best.

The hotel wasa glorified building site as it was undergoing renovations. Lots of things did not work including hot water

Great location close to good eating spots. Staff all very friendly and helpful. Car parking convenient. Breakfast offers a great start to the day!

My boss is five-foot-six and the bed was too short. He had a very bad night's sleep. We would have thought that at least beds should be a standard length. The two other guests are both taller but slept diagonally. Unfortunately, it will be the last time we stay in this particular Grand Chancellor. Two down. Didn't like the one in Wellington New Zealand either.

Very pleasant staff with no hassles or troubles making the booking or getting into the room.Good location and breakfast.

The air cooling/heating system was noticably loud.

staff were very helpful

old room and poor lighting

Central to everything, size of room, breakfast & restaurant meal

Whenever I travel for work, I stay at hgc because it is reliably comfortable, clean and convenient. This is for Brisbane and Melbourne - I stayed at the old hgc in Adelaide but visited the newer one which looked fine. I like the quality linen, the great entrances, the breakfasts, that you can get a decent meal in your room or downstairs, it is always clean and efficient. My favoured place when travelling for work - and have taken husband there on leisure too.

Yes the menu offers very few options for people with sensitive stomachs - tomato in most things - and when I requested to change an ingredient around for this reason, I was told I would be charged for the ingredient as though it were a side dish, even though I was swapping it over for 2 other ingredients. This was not negotiable so I got a meal at a nearby restaurant instead.

The food at the hotel was superb! the location was perfect and the staff were very helpful!