Hotel Grand Chancellor Melbourne  

Location, good taste in decor, comfortable bed

Poor cleaning staff, we were in a Superior room (supposedly) the floor was not vacummed, the guest information books were covered in sticky residue, black grease marks on the smoke detector, mark on the wall. Bar fridge had orange juice set hard undermeath bottle of juice in fridge. hallways not vacumed, scuff marks all along hallways. Paint foot prints on carpet in the lift. Looked like painting had been done very roughly. Shocking presentation of rooms hallways and rooms that have so much potential to look amazing if cleaned to Hotel standards.

Good location, friendly and helpful staff, good pool.

Air conditioning system. It was not possible to lower the temperature below 22 degrees. I have never come across this before, normally you can get it down to 17 or 18. On hot nights which we did have, the room was too hot. I did enquire at reception but was told that it could not be altered.

Reception was very good, rooms were of good size,poolwas good lift access was great.very central

The constant smell of some sort of food, paying for car park, not convienient for bus or tram,lots of people drinking and lying around the pool, not on chairs.

Nice location. Good staff. Better than I thought upon other guests comments.

Do better bed cleaning, change or wash blanket frequently

The room was extremely dusty, I was awake most of the night sneezing and I do not normally suffer from allergies. The bed had numerous amount of springs that could be felt just from lightly pressing on the bed.

Room very noisy, no chair at table. Would never stay there again. Mini bar not stocked, no soap on bathroom sink

We enjoyed the ease of parking, the friendly atmosphere of the bar.

Check out at 7.30 am was slow and frustrating, we waited 15 minutes to check out.To see who we presume was a manager, constantly appear from the office behind the desk to collect some papers and not even acknowledge the waiting guests was poor. The only person at the desk serving the guests was wearing a "training badge". She was also trying to help (seat) guests requiring breakfast. A short time later another person appeared to assist. Our stay was enjoyable, however these issues will cloud our thoughts of returning. Martin and Pam Hinchliffe

I would stay in hotels in Melbourne around half a doz times a year. I usually get better value for money else where, and found the Grand Chancellor a bit tired and my room a bit grotty. I would not really recommend this hotel to anyone. I traveled with another person from my organisation who was equally disapointed with his experience. I did however have lunch and it was very very nice.

The room had a dirty feel about it, as did much of the hotel.

Entrance was nice, room had everything we needed and was clean

Room was very warm and breakfast was not included

Well located, clean, friendly staff and value for money

Valet parking - backed up into Lonsdale St for 10 minutes and cost.

Close to shops and city entertainment.

The location and facilities were excellent