Hotel Grand Chancellor Melbourne

Customer service was very good. Pleasant staff.

The hotel is well located, has an excellent buffet breakfast, with adequate rooms.

Balcony was disgustingly filthy and room was tired looking and in need of a coat of paint.

The staff were very friendly and accommodating. The beds were comfortable.Food was also very nice.

The room we were in was a little old and tired however everything was in good working order. Bathroom really needed updating.

The room was lovely, could not fault.

When we went to breakfast, we waited about 5 minutes before being seating and having our name crossed off due to staff not around-

The staff were pleasant on our arrival. Room was old and dated and not the cleanest we have seen. However as we had arrived from London it was good to have somewhere to sleep.

Slow service in the bar.

The location of the hotel is very suitable .The service and the reception are excellent

The staff were helpful, the location was very convenient. The room we were put in after the first night was very comfortable.

The room we were put in on the first night was not acceptable and not at all to the standard we had booked. We arrived late at night after 14 or 15 hours in transit and did not need to deal with being given the wrong room. There were major renovations going on, and I hope the floor we were on had not been done yet, because the paint and fixtures were quite "tired".

The location was excellent. Breakfast good value so overall happy with choice of accomodation.

A little dated and the steps on the front entrance difficult when lifting luggage although staff were very helpful.

refurnished room

Staircase only to access lobby from street, needs a ramp or similar.

A good loation for the business I go to Melbourne for. The set up is practical and the staff are first class. I have stayed there the last two times I have been in Melbourne.

Location and convience

The air conditioning in the room was not working,and one of us slept on the floor.

central and easy to get to

staff were friendly

checked in went to do some shopping returned at 2 pm our room was ready,went up found that our baggage was not there we called reception and was told to come down to collect it ourself,then at around 3pm guy came into our room to do a mini bar check and refill, this should have been done prior to us checking in, at breakfast toaster was not working, coffee machine not working had to wait for a very small hot thermos of water to appear and then that only filled a few cups and was empty again, bathroom could do with a real good clean, top of tiles around skirting filthy upon check in asked for upgrade was told that had already been done, if that room was a upgrade we would love to have seen what the room was like that we had initially booked