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123 Collins Street, Melbourne Central Business District, 3000 Melbourne, Australia – Show map
Excellent location – rated 9.3/10! (score from 192 reviews)
Rated by guests after their stay at Grand Hyatt Melbourne.
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426 properties in Melbourne
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194 verified reviews
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Grand Hyatt Melbourne's staff speaks: Chinese, Vietnamese, Korean, Italian, French, English
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Tennis Court, Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is not needed) and costs AUD 45 per day.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
Chinese, Vietnamese, Korean, Italian, French, English
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One additional child under 12 years stays free of charge when using existing beds.
One additional child under 2 years stays free of charge in a crib.
All older children or adults are charged AUD 60 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 192 reviews
Value for money
Show reviews from:
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Breakfast view level 31
Size of room vs price paid. Low vfm
we were upgraded to a room with a view which was wonderful.
WiFi should be free.We chose not to pay an extortionate fee because so many other close locations in the city offered free WIFi.
everything specilly breakfast
sound very anoying can hear other room water flow
The Club experience is one of the best that I have experienced anywhere in the world. The staff were superb and the food and facilities very good.
The feeling of grandeur, the welcome, the service, the facilities, the location, the size and cleanliness of the room, the size and comfort of the bed, the views. All good and definitely a quality 5* international hotel.
Surprisingly paper thin walls so hearing the neighbour's bathroom! The spa facilities are a tiny room off the pool, so not luxurious but a good massage all the same. Paying for Wi-Fi!
Clean comfortable and convenient.
No free WiFi. Should be available considering the cost of the rooms.
Location Talking to your Room Service Staff on the phone. Club Room Atmosphere Fitness Centre, although I didn't get time to use it, next time I will ensure I do!
Having to talk to your service provider to access wifi for the second and third day. (1st time connection was perfect). Asking if one of the bell boys could call for a taxi, they should've approached me and asked if they could offer this service for me. I was actually ignored and felt like an idiot standing there. They were great attending to me when I arrived, but leaving they didn't seem interested.
loved the friendly, helpful but unobtrusive staff; gorgeous lobby; room was generous and comfortable.
Views Staff were very friendly Complimentary breakfast and evening canapes Comfy beds Modern bathroom Foxtel
Being made to wait 45 mins for my car which was parked in valet parking.
Service was excellent, food fantastic and location quite central. Good value for money
We had a fantastic stay, the room was very comfortable and staff provided excellent service.
I really like the welcoming very friendly . And the bed so comfortable.
Good size rooms Good value for an expensive city with good service and what must have been 5 star in it's day. Close to many good bars and restaurants.
Lobby Décor (Bling) is showing it's age
It's in an excellent location, close to shops and city.
The rooms were old and outdated. For the money paid you could stay at the Sheraton for 2 days instead of one. The bar staff downstairs were always talking with each other instead if serving us for drink, every time we had to get off our seat and chase them up for a drink. Then we had to wait ages to get our drinks.
Hyatt once again coped will with a full house, during an intense few days. Staff and valet attentive and helpful.
Checkout was smooth and rapid unfortunately this did mean a wait for the luggage at the car.
Was very happy with the stay.
Nothing to complain about.
Room service Room comfort Peace and quiet Amazing bathrooms
We were lucky enough to stay in the diplomatic suite which was absolutely breath taking. The views, the space and the spa! Absolutely amazing and I would never stay anywhere else as the location is just perfect with everything all at walking distance.
Everything! Its our first time to stay at a 5 star hotel. Front desk staff were very helpful and welcoming. The view (overlooking yarra river) that we had was just breathtaking specially at night. Can't say anything bad about the room! Bed was super spacious and super comfy! Bathroom was so clean. We even received a complimentary wine because we were celebrating our anniversary.
The price! lol. But we did stay on a saturday night so understandable. :)
Friendly efficient staff Absolute luxury of facility
Great view from the room very well informed and knowledgable staff at reception and so willing to help always with a smile Can't wait for a return visit.
Loved the location Loved the bed and pillows
A little tired in comparison to the Park Hyatt
Bars,Comfy bed, shopping and location
Nothing I can think of