Airport Hacienda Motel  

Excellent friendly, helpful staff. immaculate room. Well priced for the level of service provided. Restaurant food is adequate and average price.

The restaurant manager deserves to be commended for his efforts.

The bath plug did not fit.

UNbelievable, the room was like a garage with painted bricks, not clean, no way to open the windows, far too expensive ...

It is cheap.

Our room was at the top of 4 flights of stars, with no lift. The room was noisy, with what sounded like a possum or a person bounding around across the roof, or in the ceiling. Street traffic was almost continuous all night. The water in the fridge had been there so long it had frozen! The kettle was too large to fit under the tap so the tea and coffee facilities were pointless.

Proximity to the airport

Noisy, and no elevator to upper floor.

I arrived later in the evening after a long flight, no food options but a dispense machine, had to have packet nuts for dinner, staff did not seem to know much, Internet did not work, had work to do I could not complete, it was expensive for what it was, it was winter with little warmth, the bed was lumpy and saggy, got a bad back, what can I say, this place is awful

Very satisfied with the friendliness of the staff.Had a very nice supper in the cafe,great service.Rooms were very clean & stocked well for our needs.Highly recommended.

The dining room staff fitted us in for dinner even though we were late in arriving from the airport, which meant we did not have to go out again to search for another place to eat. .The food was very nice too.

There was some pipe hammer in the plumbing which was a little annoying.

The pleasant staff and location to airport

Noisy children running up and down hallways at 9pm at night. Not good after coming off a long haul flight.

sleep well!

We were very disappointed with this hotel. A hotel that has 'airport' within it's name should not cost $30 AUD each way to get to. A hotel with 'airport' in it's name should be on site or provide a shuttle service to it. When we arrived at the hotel and checked in we found we had to carry bags up the stairs (no lift), the restaurant looked poor, the rooms were equally poor. If I was advising Best Western or Bookings.com I would either make some changes to the hotel or remove it from your listings. If I paid £40 for the night I could understand, but we paid nearly £100.

The help at the desk was wonderful -- a friendly and patient young man.

I did not like the noise from the street and wanted a quieter room.