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34 Esplanade, 4870 Cairns, Australia – Show map
Excellent location – rated 9.2/10! (score from 143 reviews)
Rated by guests after their stay at Hilton Cairns.
|Deluxe King Room|
|Deluxe Twin Room|
|Deluxe Double Room|
|Executive King Room with Access to Executive Lounge|
|Executive Double Room with Access to Executive Lounge|
|Executive Suite with Spa Bath and Access to Executive Lounge|
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113 properties in Cairns
Including hotels, apartments, villas and more.
145 verified reviews
They speak your language!
Hilton Cairns's staff speaks: Chinese, Korean, Japanese, French, English
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Outdoor Pool, Grounds, Terrace
Fitness Center, Spa, Massage, Hot Tub, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room
WiFi is available in the hotel rooms and charges apply.
WiFi is available in public areas and is free of charge.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Hypoallergenic room available, All Spaces Non-Smoking (public and private), Designated Smoking Area
Chinese, Korean, Japanese, French, English
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 4 years stay free of charge when using existing beds.
One older child or adult is charged AUD 50 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 143 reviews
Value for money
Show reviews from:
The luxurious 5-star Pullman Cairns International is in central Cairns. All rooms have large balconies overlooking the harbor or mountains. Premium rooms include a separate living and dining area.
Score from 393 reviews Very good
Centred around a unique rainforest atrium, DoubleTree by Hilton Cairns includes an outdoor swimming pool, fitness center, restaurant and bar. Some rooms enjoy ocean views from the private balcony.
Score from 884 reviews Very good
Featuring elegant rooms with a spa bathtub and a balcony overlooking Cairns or Trinity Inlet, Pullman Reef Hotel is only 800 ft from Cairns Esplanade. It features a casino and 4 bars with live music.
Score from 176 reviews Excellent
The 5-star Shangri-La Hotel offers luxury accommodations with stunning views of the Cairns Marlin Marina. It features an outdoor swimming pool and free Wi-Fi internet access.
Score from 400 reviews Very good
There are many apartment in cairns City are more worth the price in Hilton. Old facilities and small space. Not really suitable for family.
Pool and other facilities e.g. gym, spa were great. Close to everything, walking distance to dinner on the esplanade. Clean and tidy room. Overall a good/pleasant stay.
The pool cafe was closed when we arrived mid-late afternoon. No water in fridge. Had to call room service for more body lotion/shampoo as the room didn't come with much.
The breakfast was very poor, having to wait for things to be put out, empty Containers, dirty dishes left on tables, not nice at all.we have just been to phuket and the hilton could have a lit to learn from there ways.
position friendliness of staff
The location of the hotel was great and it served its purpose. I've ticked good for Room Service but I didn't order anything however the Breakfast I had was excellent and the options were many. so as long as the room service food equals what these guys put out at breakfast you wont have a problem
When I arrived the room was boiling. I couldn't get the temp down much past that as the air con was blowing hot air. It was also leaking water/condensation into the hotel room so it created a horrible damp smelling patch on the carpet below the vent it also meant that every time I walked through to the bathroom I got an unwanted shower as it was dripping really badly. The complimentary robes in the wardrobe were old and tattered one of them actually had a tear in the shoulder which was clearly from age and wear. there were hairs on the bathroom floor clearly from someone with long hair so definitely not mine! the iron was old and didn't work properly I ironed my shirt for a business meeting and ended up drenching it as water poured out of the iron onto it. I ended up having to get the creases out of my shirt and then leave it hanging on the balcony to dry while I had breakfast. Thankfully this worked as it was a very hot morning but could have been a disaster. Will not be staying here again.
Loved the service, room, location, beds and experience.
All room service melas/food were overpriced for the quality served on the plate, this was the only aspect we were disappointed with, consistently poor meals with a large price tag.
It's a great spot to explore the Great Barrier Reef, and it is a quiet location, too. Nice view over the hinterland.
The receptionist called Kat who was extremely reluctant to organise me a shuttle bus for the next day when I asked her at 8 p.m. She told me that there is no point making a call to the shuttle because it would be too late. When I insisted, she finally picked up the phone (not happy about doing something for a guest), but was unable to pass my question ("Can the shuttle pick me up at 11 a.m.?") to the shuttle guy and instead passed the phone over to me. No to-do attitude at all, and not even apologized as, of course, it was possible to organise me a shuttle at that time of the day. Have expected a better staff training for people working at the Hilton!
View ( harbour view)was excellent . The city views or hill views would not be nearly as good.
Being refurbished and it needs it.
Small bathroom, noise from the street, felt like we were treated 2nd class because we booked a special .
Clean/comfortable room, beautiful view, well equipped, friendly and helpful staff, directly at the esplanade, casino & lagoon
breakfast buffet is extensive, but quality of the food is sometimes poor (cold eggs/waffles, old pain au chocolat, ...) but drinks/fresh fruit are great! no bartender at the pool
Good location Very comfortable stay
Nicely laid out, clean and comfortable rooms.
The staff member in the executive lounge on Thurday night 6/11;)
The embarrassing moment when we were told our booking didn't allow us access to the executive Lounge....in front of the other patrons and then having to prove otherwise through my emails:(:(
Water cost money! It should be free!!!!
The view was good
Tiny rooms. We were downgraded when forced to move rooms at 1:30am and were lied to about king rooms being unavailable in an off peak season afterwards. Told that being two women the smaller bed was good enough for us. Not a gay friendly hotel at all. Out dated room in need of refurbishment. Manager patronizing with no empathy to give any customer satisfaction. Wanted to take your money and send you on your way.
Wonderful location, convenient to the city retail area and tours. Wonderful views.
Needs some refurbishing.
The service and attention from most of the staff, and the bubbly and chocolates for my birthday.
Having to go to the hospital in a taxi after my partner was bitten trying to assist a stranded bat outside our room. The house keeping staff were of no assistance when asked. The reception staff called us a cab to the ER and left us to our own devices with no follow up. my partner is still having a course of injections to ward off lisservirus.
Hefulness of front desk staff, esp. Trina. Proximity to Barrier Reef boat dock.
All guests should be informed about breakfast discount upon arrival. Beds were a bit too firm.
The quality and cleanliness of the room. The comfort of bed. Access to a private balcony.
No instructions on how to use the spa bath (small issue only).
Ability to rebook an extra night due to Flight cancellation with ease.
Car park grubby, limit on in and out ?. The foyer / bar area seems to be underutilised and cold. Great vista but not a cocktail bar feel to it, not inviting.
Friendliness Comfort Facilities Food Locality
Room was occasionally warm Drinks pricey
The staff where the best nothing was to much trouble and made you feel very welcome. The rooms where nice, beds where very comfortable. Great to come back to a clean room daily
breakfast buffet was a bit cold need to keep it hotter but thats it.
The staff were quite nice and the hotel itself is in an awesome location right on the harbour.
The breakfast buffet was extremely expensive (AU$35) and the food was just as extremely disappointing -- dry waffles, canned fruit, greasy bacon, etc. You would be better off going pretty much anywhere else for breakfast.
Clean and tidy, friendly staff and close to the city and lagoon .
Building look tired. Room lacked amenities. E.g. Fridge was empty, internet wasn't free, room looked old. No sense of being cared for which is what I was expecting of a Hilton