눉There were conference guests booking in when we arrived, so had to wait 30 minutes. There were 3 staff on duty at the desk. Perhaps 2 could have taken care of the conference people, leaving 1 to handle regular guests (we weren't the only ones). We were there for 3 nights - ran out of toilet paper (we brought 2 spare rolls ourselves!) and dishwashing powder. Little things, but they count when you are away from home and want a stress free holiday. We asked, when booking, for ground floor accommodation, but ended up on the 3rd floor. Not fantastic for anyone with a problem with heights!
Still like Mantra @ Lorne, but they need to keep on their game. It's a competitive market out there.
눇Great location, close to beach and shops. Good amenities.