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Grand Mercure Apartments Magnetic Island
146 Sooning Street, Nelly Bay, 4819 Nelly Bay – Show map
After booking, all of the property’s details, including telephone and email address, are provided in your booking confirmation and your account.
Get instant confirmation with FREE cancellation on most rooms!
The most recent booking for this property was made on Aug 28 at 8:20 AM from Australia.
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46 verified reviews
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Grand Mercure Apartments Magnetic Island's staff speak: English
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BBQ Facilities, Outdoor Pool, Outdoor Pool (all year), Terrace
Golf Course (within 2 miles), Fitness Center, Massage, Bicycle Rental
WiFi is available in the hotel rooms and charges apply.
Free! Free private parking is available on site (reservation is not needed).
Airport Shuttle, Car Rental, Airport Shuttle (surcharge), Tour Desk, Ticket Service, Babysitting/Child Services, Laundry, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Honeymoon Suite
Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
2:00 PM - 5:00 PM
7:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 1 year stay free of charge when using existing beds.
One child under 2 years is charged AUD 10 per person per night in a crib.
One older child or adult is charged AUD 45 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Grand Mercure Apartments Magnetic Island accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please let Grand Mercure Apartments Magnetic Island know your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property using the contact details found on the booking confirmation.
Please note that a non-refundable 3.5% surcharge applies for payments with American Express credit cards and a non-refundable 2.2% surcharge applies for payments with VISA and Mastercard credit cards.
All clients under the age of 18 must be accompanied by a parent/guardian. The property has the right to refuse any booking when the legal guardian over 18 cannot provide a current photo ID or proof of guardianship if requested upon check-in.
Based on 46 reviews
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Location Warm pool Friendly staff
Dripping tap Foxtel with no channels Toilet dirty
The view and the bed
No dishwashing liquid or sponges in kitchen. Very basic kitchen supplies. Carpet all torn and loose threads. Just needed maintenance for the price we pay
The view from our room was great (but this cost extra)
- only 2 towels were provided for our 2-week stay (we received 2 fresh towels after 10 days) - If you want to get to beaches you either need a car or be prepared to walk 2-3 km each way - The apartment wasn't very clean
The staff and owner were so wonderful and caring, even lending us their own personal backgammon board. I honestly feel in love, the grounds are beautiful, views to die for and so close to everything you could possibly need. They even have alcohol (nice oyster bay wines) to buy straight from reception to sit by the pool over looking the ocean and relax.
Lived the location and outlook.
The room we stayed in had a TV in the master that wasn't connected. The ice machine in the fridge didn't work. Otherwise very enjoyable.
Quality of the apartment
Apartment was described as having a sea view, which it did, but only just, though a gap between two other apartment blocks, but nevertheless extremely nice and we would recommend.
Only had to pay $150 p/night, would have been very disappointed if I had of paid more
Staff were poorly trained and not very helpful, cleaniness of the rooms were ok but the reception and pool area on our building was quite dirty. We also had to leave a $100 deposit that we didn't get back for two weeks even tho we left the room clean
The appartment was spacious, well equipped with great view of the ocean. Beds very comfortable. The repairs' man was excellent. Cable TV. Swimming pools.
Office staff not particularly efficient or friendly. No help with heavy luggage. Balconies of most appartments get little winter sun.
Beautiful, left alone, but service was only a phone call away, lovely lady at the front desk, very helpful.
the location to shops and the ferry.
Room was very noisy as there were just tiles and concrete walls, not private, and not terribly clean. Chocolate bar wrapper under the bed that wasn't ours. TV remote batteries were flat.
There little bugs like thrips everywhere in the apartment & it needs to be fumigated
i liked everything staff great ,beds great just a very great experiance and my guests were thrilled with the facilities
light switches hard to work out which did which light but was funny
I loved the view of the sea, the apartment was designed so that one could view it from the kitchen, lounge, bedroom and Bath!
The room was too close to the pool and was quite noisy.
The apartments were great
Magnetic Island is expensive, not a great amount to do.
The receptionist (Jenny I think) was very helpful and friendly. Apartments were amazing with the ocean views.
having to leave, we will be returning!
Good location close to ferry terminal. Nice views of Nelly Bay and Townsville.
We found the staff to be uninterested and not very friendly. Easily replaced furniture rusted and tacky. Room not cleaned well - previous guest's hair throughout bathroom. Would try somewhere else next time.
Friendly staff, great location relaxing atmosphere
Lights on stairs need to be on a sensor instead of being on all night. Too bright in bedroom.
I thought the bathtub was overlooking the ocean but it wasn't
Open plan bathroom/rooms...no privacy. Upon arrival there was no DVD player in room, flat batteries in remote, no ph connection, and fire alarm started chirping! A lovely lady helped sort out these probs though. Also this was some thg of an irritation to us: we were booked in 3 nights and there were only 2 sachets of dish detergent. Asked for more at reception and was charged $1/sachet extra. Not a lot of money but little things can mean a lot. We won't return
overall the apartment was nice, good location, facilities good views of the harbour very nice.
pluming ? you hear when someone been to the toilet at night. walkway are full of water in some area.
Location good, spacious unit
Unit in bad need of repairs. Shower recess missing tiles, loose tiles very sharp on feet. Door to ensuite/main bedroom didn't close properly so privacy compromised. Air conditioning inadequate for unit of this size. Gave feedback to manager on departure, no apologies only poor excuses given.
Very professional staff great apartments very clean going back at Easter time with the whole family
The staff were welcoming enough.
The lack of privacy in the unit. There was no where in the unit that you couldn't be seen from the front or back verandas and from side units. If you wanted a shower or bath you had to close the blinds and lose the view. What's the use of a view if it can't be appreciated. The telephone in the unit had no dial tone and I could not contact reception except by walking down to the office. The late start of reception hours on the weekend. The fact animals were present on site. The lack of a specific parking space for the unit. The refuse bins for general rubbish were upside down in the collection point. I am happy for you to have my surname as well as my first - Fran Apelt. I doubt you'll see me in another Mecure motel.
The main bedroom was great. The 2 bathrooms were very useful and the location of the unit had a great view. The staff were very helpful
I booked a three bedroom apartment as we have 3 teenage kids (male and female). While there were 3 bedrooms, the 3rd bedroom was on the outside porch area, right next to the air-conditioning unit, The unit was incredibly noisy and the kids could not sleep in the 3rd bedroom. We dragged the 2 mattresses into the living room which pretty much defeated the purpose of having 3 bedrooms in the first place. The second bedroom was also incredibly noisy from the air con unit as well. The kitchen was not very well appointed There were ants that came in at night in the kitchen Given the price paid the unit was very poor value. I wish I had been able to book for longer at Horseshoe Bay
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