Medina Executive Brisbane  

Cleanliness of room

We had reserved this room as we needed to leave from the international airport early next morning. Our reservation was made on web reccomendations but we were very disappointed as our experience was nothing like the reviews! Initial greeting at front desk business-like but very impersonal. Not made to feel welcome.Had asked for twin beds - this was not mentioned and certainly not provided. Adjacent room had very noisy guests - coming and going all night. They finally arrived around 4am, made a lot of noise and were smoking which totally permeated our room. After phoning reception there did seem to be some noise abatement but only settled at the time we were due to leave. All in all a very unsatisfactory stay!

Nothing at all..

Very Very unhappy,Will never ever stay there again,my bathroom at home was bigger than the apartment,was told it had verandah,no verandah,had stayed there for two nights and had to have cold showers each morning,very unhappy customer, It was suppose to be a four star motel, No way was it,more like a two star motel.

I wouldn't recommend this hotel to anyone.

Nothing really the room was nothing like it was on the internet it looked much bigger. The shower was difficult to turn over from the bath tap and the bathroom door didn't close properly. The airconditioning didn't work and when we complained nothing was done. I would rate this hotel as poor it definitely was not value for money!

We stayed here the night before catching a flight. Firstly the location is great right on the river overlooking the story bridge. When we arrived we were helped with luggage by a friendly member of staff. I liked how the hotel entrance was set back off the main road so we could un load the car without difficulty. The hotel was close to a lovely walk up the river for dinner at eagle street pier which was nice. Compact room, comfy bed, decent prices minibar. Just a little thing when we arrived I explained we had a booking.com booking and that we had prepaid the room. The staff told me that only credit card details were taken to secure the booking and that we hadn’t prepaid. I knew we had and explained again that booking.com normally does that but on this occasion we had a cheaper rate and had pre-paid. The staff looked again and were however very apologetic for the misunderstanding and could see we had paid. So this was a little bit annoying after a long travel but not the end of the world and was rectified quickly. We had paid an upgrade for a room with a view over the river, unfortunately we were given a low room so you couldn’t see the river unless stood up on the terrace which was a shame so a tip would be to ask for a room on a higher floor to benefit from the upgrade. The air-conditioning also appeared to be very weak and not really working so we didn’t sleep very well due to the heat. However all in all good location, nice looking hotel and near to lovely riverside walk and restaurants. If stayed again would request higher room and check air con.

Weak air con. Paid for upgrade of room to river view, couldnt benefit when sat down. Request higher room to benefit.

Seemed to be in a good central location

Be very careful when booking a two bedroom apartment as you will end up in a one bedroom loft and have to share the bathroom that is an on-suite attached to the bedroom. The living area was very small and simple. The staff were extremely unprofessional, unhelpful and arrogant. It is a shame as most Medina and Toga accomodation around Australia prove to be very professional, seems there is always one bad apple.

The Staff were terrific

Simple room, good location, cheaper parking than most (only $5/day). 24Hr front desk is good. I booked a wrong day, but the hotel was able to change it to another date, and avoided any extra fees, which I appreciated.

Great view. Close to city. Elevator service is very good. Staff are friendly and efficient.

Rooms sharing a door with another guest room inevitably causes noise problems. The very noisy, party-animal types in the next room meant we didn't sleep much during our first night.

Found it on booking.com

Nothing, everything was as described

It was well situated for our purposes. It was modern, the foyer area was very attractive and the rooms were very clean and new

Our only problem was that the hot water didnt work on the night we arrived. The staff responded very quickly when we reported it, however we fixed the problem ourselves the next morning ( switch was off in the power box)

We had two adoining rooms overlooking the river and bridge. Very clean, very modern will stay again asap

Location

I particularly enjoyed the view of the river and the story bridge. The close promixity to city area, the riverside and China town are a plus.

lack of a good dining facility.