Mercure Hotel Harbourside Cairns    

Sehr freundliches und hilfsbereites Personal

Das Zimmer war sehr spatanisch eingerichtet und und schon in die Jahre gekommen. Die Betten waren durchgelegen und so weich, dass man morgens die Knochen neu sortieren musste. Aber der Kracher war das Bad: die Decke bröselte teilweise herunter, die Deckenlampe war siffig und im Duschbereich war einiges verrostet und die Fugen waren sehr dreckig. Aufgrund dieses Zimmers (115) maximal 2,5 Sterne für dieses Hotel.

Staff were very courteous and helpful.

Internet (with-Fi) did not operate.

Breakfast room was bright and food hot and fresh.

Very shabby and worn. Not happy that I had to wipe down the sink in the bathroom when I arrived. Sheets were dirty and had to be replaced at 10 at night by duty manager.

Pool

Parking

For us the hotel was the right distance from the town centre as we enjoyed the walk along the beach into town each day. There was the houly shuttle to and from the town if required. The staff were friendly and did their job well. The room was clean and functional. The house keeping was done everyday with no issues. The hotel was great value for the price, We would stay there again an recommend to family and friends.

There were some things that could have been better. The king bed was two single beds pushed togther, this left a bit of a gap in the bed and the matteress was a bit too soft for me. Theonly other isssue was the hot water in the shower was not stable, changing form hot to cold in the morning peak load but ok at other times of the day.

Loved the view and the friendly staff on arrival.

Bed was way to soft

Great deal

All ok

Very comfortable bed

Nothing

the staff is excellent in all phases

The bed was great

The room was alittle stuffy

Reception staff was very friendly. We were allowed an early check-in. Shuttle bus operates between the hotel and the city.

Location

shortage of time to enjoy

Hospitalitity and the way the staffs treated us was really good and makes us feel to come back. Room were clean and good, surely a good place to stay

Internet could have been made free for short duration atleast

Good location and their shuttle services made it convenient to the city center.

The Internet service provider they used while one would be willing to pay for could log in and when you log out, you could not get back in. Upsetting!

Staff was very welcoming, friendly and helpful

Hotel located a bit far from the city center but a shuttle bus service is in place and free

Loved the mountain views.

Witnessed the unhygenic way that cups/utensils were cleaned and quick splash of chemicals n use of toilet brush equated to cleaning of the bathroom/toilet. Would return if cleaning was improved!

It was clean with a good bed

not enough secure parking

As a local, we were given an ocean view room at a very affordable price compared to the other hotel/motels, plus a free coach into the city. We will be back, a great place to stay.

The room was excellent, well catered facilities, friendly staff and good location. Reasonable price, nothing to moan about at all.

Great location and everything we expected.

We needed wifi toile it tick all boxes. It was available but really it needs to be free for a limited capacity usage without the extra charges. It should be hidden in the costs and not an extra. Almost all other places we stayed over 5 weeks provided free wifi including our day at the barrier reef!

Great mattress--extremely comfortable! Bath and lighting were very good. Staff was most helpful.

The location and the front desk staff were friendly. The view from our room was nice.

Housekeeping had not cleaned the coffee cups or spoons from previous gguests. They did not clean our room but only made the bed and replaced the towels. Dirty glasses and same coffee cups still there. Bathroom sink not cleaned or counter where coffee made. Front Desk had to replace items and were going to clean but I said no. Our carpet had red stains on it there was a smell to it. I took photos.

View from window

Absence of the beach

The views on the harbour side. Friendly helpful staff. And the free shuttle bus to city centre.

Free shuttle bus up until 10pm