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Mercure Hotel Harbourside Cairns
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When would you like to stay at the Mercure Hotel Harbourside Cairns?
Top
Based on
95
reviews
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Show scores of: |
Individual guest reviews
Reviews are ordered by language and date with a maximum of 25 reviews per page.
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Jamielle
Young couple
Balwyn North,
Australia
November 26, 2009
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Location was great for where we wanted to go The service was poor. We phoned to inform reception that our shower was cold and no longer working, no one ever got back to us, when we reported it again when we checked out simply a sorry. Not good enough. |
6 |
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Rick
Solo traveller
Grapevine,
United States of America
November 12, 2009
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Price was great and easy access to airport and downtown. I would have liked a power converted for USA power. I asked each day and the desk said they would save one, but they always gave them out to others and said they forgot. Even after they wrote it on a paper note. I am trying your hotel chain again in New Zealand this week. Let see if it is different. |
9.5 |
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Anonymous
Solo traveller
Germany
November 5, 2009
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Great and professional stuff, very friendly and helpful |
10 |
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Anonymous
Young couple
United Kingdom
November 5, 2009
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good location, shutte bus made it vry easy. rooms were clean and very large. very nice |
7.5 |
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Naomi
Young couple
Seisia,
Australia
October 20, 2009
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I really enjoyed the service I received by the staff and the facilities available throughout the bar and pool area What I was't happy with was the male staff working on Sunday 11th Oct was never available at the bar to serve us drinks and I had to wait the first time for 15min before he came back and then asked at reception to go and find him the second time. His excuse to me was that the bar doesn't get busy until 5pm. The beds in the room to make a king size bed doesn't zip together and therefore you end up uncomfortable sleeping when the mattresses slip apart slightly. The bathrooms are an old and poor design the way the shower is set up. |
7 |
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Scott
Mature couple
Princeton,
United States of America
October 13, 2009
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Clean, quiet, comfortable bed Internet access was outrageously expensive |
7.5 |
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Xue
With friends
SYDNEY,
Australia
October 12, 2009
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swimming pool location |
8.5 |
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Lei
Young couple
Beijing,
China
October 11, 2009
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The room service and location are both good. |
7.5 |
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Melanie
Family with young children
melbourne,
Australia
October 7, 2009
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The food was always pretty good but we ventured out every day as it was so beautiful and lets face it...who stays in the hotel all day when on holiday!! The room was disgusting and in good need of a refurb!! everything in bathroom was mouldy and all decor/furnishings etc were 'tired' looking!! The wardrobe door fell onto my 2yr old son fortunately not harming him!! Yes, not reaaly impressed but you make do!! |
4.5 |
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Nicholas
Mature couple
Stonehouse,
United Kingdom
October 4, 2009
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We originally booked in for two nights and in fact spent 9 days in the hotel. Our room was outstanding, large and with a large bathroom. Our room had a large balcony and directly overlooked the sea. The staff were helpful and generally very nice. The hotel's hourly free bus into town was very useful. Recommended. Very expensive internet connection. As in all Accor hotels everything is "extra". |
10 |
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Mischelle
Mature couple
Edmonton,
Australia
September 30, 2009
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Your Reception Team were very helpful and friendly. When I booked the room over the internet I asked for 2 double beds and smoking but arrived to find 3 single beds so rang reception and the booking was rectified by Tom at reception with speed. I found the hotel to be quite a distance out of town. |
6.5 |
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Judy
Solo traveller
Santa Rosa,
United States of America
September 27, 2009
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Reception assistance and booking of tours was excellent. Hotel entrance, lobby, pool, and restaurant were clean and attractive. Laundry was convenient and clean. Access to downtown by hourly hotel shuttle or walking was convenient. Room decor, bathrooms, and central hallways need renovation and updating. Surface cleaning was good. |
7 |
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Kelly
Group
Perth,
Australia
September 25, 2009
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The staff were really friendly and helpfull |
9.5 |
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Anonymous
With friends
Australia
September 19, 2009
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Efficient, helpful, happy and welcoming staff. |
10 |
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Jacqueline
With friends
Adelaide,
Australia
September 9, 2009
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it was good to be on the Esplanade we had a lovely evening walk each evening yes when we arrived we were not booked in for breakfast, when i made the booking i know we had paid for breakfast as it was part of the offer on the internet, i could not prove this at the time and the girl on reception was quite abrupt about the situation. |
7.5 |
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Donna
Mature couple
Glenmore Park,
Australia
September 7, 2009
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The Staff are very friendly and helpful. Rooms are big enough, not feeling cramped at all. |
8.5 |
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Leonard
Mature couple
Morningside,
Australia
September 4, 2009
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there was a mistake in that I booked a twin bed room they had allocoated a double bed room but when mistake was reakised they upgraded us to a twin with a sea view |
10 |
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Frans
Mature couple
Mudgeeraba,
Australia
September 1, 2009
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Hotel quite close to CBD, reasonably quiet, close to airport and not far from northern beaches. |
7.5 |
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Herbert
Mature couple
brisbane,
Australia
August 27, 2009
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great breakfast. good food , hot water .big beds,comfy room ,friendly staff. |
10 |
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Jayne
Family with older children
Aberystwyth,
United Kingdom
August 24, 2009
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Very pleasant atmosphere, hotel staff very helpful and knowledgeable when booking day trips etc. Lots of leaflets in lobby with ideas on things to do. We had rooms facing the harbour/beach which was lovely. Breakfast good. Shuttle bus to the town from the hotel/vice versa was an excellent idea. Would stay again. |
9.5 |
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Anonymous
Young couple
Australia
August 19, 2009
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The pool and continental breakfast at the restaurant. |
10 |
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Brian
Mature couple
Gold Coast,
Australia
August 18, 2009
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Cleaning staff were excellent There was mould in the bathroom on the manhole. The tv was antique and bad picture . the air conditioning was in need of a service. The service at the front desk was poor and I feel the staff need some training |
5.5 |
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Kim
Family with young children
Osaka,
Japan
August 17, 2009
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We were able to check in very early (around 8:45), the person at reception was extremely accomodating. As we had a very grizzly toddler, the effort the man went through to help us was very much appreciated. The staff were very friendly and helpful. We enjoyed our time there, plus the hotel prices of food was quite reasonable. |
10 |
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Eileen
Mature couple
Trinity Beach,
Australia
August 15, 2009
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comfortable bed and pillows Dirty crockery. In addition to dirt there was a long hair on the saucer. Hairs in bathroom stuck to wall. It was difficult to stop water from the shower from splashing onto the floor. The towel rails were too low so that the wet towels lay, partially, on the floor. Couches were dirty, we did not sit on them |
7 |
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Anonymous
Mature couple
Australia
August 13, 2009
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location was good, central but quite, restaurants, cafe's & pubs within walking distance. |
7.5 |
The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. These opinions do not necessarily represent the views of Booking.com.
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