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Newest reviews for Mercure Harbourside Cairns Hotel

  • Anthony
      Australia
    September 15, 2014

    front office and teshi restaurant staff excellent, friendly, helpful.

    internet very slow

    9.6

  • Anonymous
      Australia
    September 10, 2014

    There was no pool, as it was currently being renovated.

    7.5

  • Kevin
      Australia
    September 8, 2014

    Staff, very nice and helpful View and outlook from our 5th floor room Food Free bus into town and back

    Pool not finished looking out the window of the cafe at a tin wall instead of a pool and view of the ocean. The funiture very tired especially in the Restaurant and Cafe.

    7.9

  • Philip
      Canada
    September 4, 2014

    The staff were extremely helpful in arranging tours and such

    8.3

  • John
      New Zealand
    September 3, 2014

    Our group of four enjoyed a very pleasant meal on our arrival and the breakfast next morning did not disappoint. The restaurant staff also were friendly and attentive. The hotel was overall good value for the money and we would not hesitate to stay there again

    7.1

  • Mark
      Australia
    September 3, 2014

    position and price

    very hard mattresses and the cleanliness of the bathroom

    5.4

  • Donald
      United States of America
    September 1, 2014

    Staff

    Internet service

    8.8

  • Anonymous
      Australia
    August 31, 2014

    Very comfortable bed.

    Sleep disturbed by fight in next room on 4th August with screaming and yelling and banging of doors.

    9.2

  • David
      Australia
    August 29, 2014

    It was clean and fresh

    No pool,air con played up a bit

    7.5

  • Sarah
      Australia
    August 25, 2014

    Very comfortable ,

    8.3

  • Steve
      Australia
    August 24, 2014

    Great place very clean and the staff helpful .great idea having a shuttle bus to take u to the city centre and pick you up

    Not one thing

    10

  • Julia
      Australia
    August 24, 2014

    Location for us was good as we had a car.The view from the room was beautiful worth paying the extra for.One lady at reception was very helpful.The room was clean and adequate for our needs.

    Could be a bit noisy Asian gent in the next room conducted his business in the hallway very loud on the phone could even hear the person on the other end obviously on speaker.Tea sugar etc not replenished each day.Breakfast poor and expensive

    6.3

  • Karen
      Australia
    August 21, 2014

    Great friendllness of all the staff, great to feel that nothing you asked for was any trouble for staff to advise or assist with.

    Nothing

    9.6

  • Robert
      United States of America
    August 20, 2014

    Easy to find Staff very helpful Breakfast was huge and good but crowded Shuttle to downtown

    No shuttle to airport Dated rooms Older carpet and bathrooms Single beds pushed together to make a King size bed - horrible for snuggling. Internet is a cumbersome code that is different for each device and times out in 5 hours unless you sign out.

    6.7

  • Louisa
      Netherlands
    August 19, 2014

    Practical hotel not far from the airport it was perfect not to far not to close. By check in they give us tow rooms on different floors, 2 en 1, I asked if they could put us on the same floor and it was no problem, theys just wanted us to have a better vieuw from the second floor. At the end we got 2 rooms on the same floor and next to eche other, prefect! The beds we conformable the room was practical. Also they have a shuttle to Cairns center city every hour that was really a plus.

    The bathroom was the only part a bit annoying. Shower/bath not very clean and in general a bit old.

    8.3

  • Anonymous
      Australia
    August 18, 2014

    Staff were excellent. Really accommodating, free shuttle was good.

    Advertised as being very central, it wasn't. Shuttle made up to some extent. Rooms were dated and a bit tacky. Pool was out of service until November, yet not mentioned anywhere before arrival.

    5.8

  • Jo
      Australia
    August 17, 2014

    the ocean view the extremely helpful and friendly staff the room service and the food was amazing and a good price

    the noise level of other patrons

    8.3

  • Dave
      United Kingdom
    August 16, 2014

    Location and parking.

    No breakfast inc.

    9.6

  • Stuart
      Australia
    August 14, 2014

    Everything

    The check in was disappointing - kept waiting for more than 15 minutes while staff chatted between themselves and served non checking in guests

    10

  • Sam
      Australia
    August 13, 2014

    Staff were very attentive.

    9.6

  • John
      United Kingdom
    August 13, 2014

    The hotel was clean, the staff very friendly. It was an ideal base

    8.8

  • Elizabeth
      United Kingdom
    August 10, 2014

    We've stayed here before and the location is lovely. The staff are also very nice and try hard to help.

    We booked the hotel because of it's location and pool and outdoor space. When we arrived the pool was being re built leaving very little outdoor space and a horrible dining area. We had not been made aware of this. Hopefully the pool is the first stage of a major update as the public areas of the hotel are looking weary, dirty and out of date. Could be a perfect location (as it once was) but a bit sad at the moment. Wish 'Booking' would email when things had changed about a hotel e.g. pool not available, and give you option to change your reservation.

    5.8

  • Mary
      Australia
    August 10, 2014

    Good location and a very nice breakfast.

    Very poor form not to alert guests or potential guests that right under the bedrooms is the construction sight for a new pool. So, firstly no pool and secondly noise from the building work starts at 7am with hammering and drilling.A sign in the lift doesn't really excuse the management of not informing guests before they book this hotel.

    7.5

  • Anonymous
      Australia
    August 4, 2014

    We liked the fact this accomodation was on the waterfront but just a little bit removed from the main centre of town.

    No chairs to sit on the balcony

    8.3

  • Charles
      United States of America
    July 29, 2014

    Great staff and an excellent view. Comfortable lobby and nice sized room.

    Old double bed matresses put together to make a queen. Building in general needed to be renovated and freshened.

    8.8

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