Oaks On Collins

loved everything about it. was a great hotel value for money.

the only thing was the airconditioning was too noisy.

It was centrally located and easy to reach all things in Melbourne. We liked the set up of the room though we didn't use the cooking facilities in the short time we were there.

The staff were very helpful. A special thankyou to Farouk who cleaned our room and moved our cases when we relocated.

The heating cooling sytem was less than efficient. The kitchen could have been better equipped. Missed a cutting board. Cupboards way too high to be of use. TV in strange location and couldn't be swivelled.

The front desk staff were very friendly. The buffet breakfast was delicious, and the location was ideal for people wanting to use Melbourne's public transport system.

The bathroom was tiny. The plug was full of other people's hair and was disgusting. Funny smells coming from the vent in the room and the drains. Walls were quite thin, could hear people talking and doors slamming at all times.

Central location..

Lack of service from staff. no parking.. I was tole car park was full at 3 pm and to go away till 5pm No one to assist me carrying my luggage up the stairs from 18 th to 19 th floor Fire evacuation poorly ran stated clear building and to follow instructions but nbo instructions given ie whether to take stairs( fire) or lift( bomb scare)

The location

When we arrived we were asked if we would like to purchase the reduced breakfast special for the duration of our stay, it was not until later that it dawned on us that our package included breakfast to which the staff on checking out did not care. Thye also showed a lack of concern when they were informed that the room booked over the net had a balconly where as Room 1608 clearly did not.

Close to my Melbourne office at 440 Collins St

No nibbles in the room and the room service finishes at 10.00pm

The room was very airy, and, on the 19th floor, had a nice view.

The suites we booked were actually largish studios rather than what one thinks of as suite – and they must be the worst designed and maintained suites anyone can imagine, run by perhaps well meaning, but quite ineffective people. First they gave us the wrong room altogether; then the “suite” we eventually got did not have heating (and even if the heating had worked the fan was so blocked with dirt no warm air could have escaped it…); the next one had a bathroom door that would neither open nor shut; in the one we finally had to settle for (because it had a heater that was working) only half a wardrobe door could be opened – the other half (with the drawers in) was blocked by a bedside table next to a bed that was blocked in with the ranch slider on the other side. Never mind that there weren’t any shower caps in the bathroom, the shower head was firmly fixed at such a height (probably about 7’+) that my 5’5’’ partner could not reach it. There was only one shelf (at eye height) in the shower space. The other over the basin (for toothbrushes, etc) had to be removed: it was set so low that the basin tap could not be opened with it in place. Height was a common theme all around: the kitchenette top cupboards were hung at around 6’, requiring a chair to get stuff out of the bottom shelf - top shelves were inaccessible altogether (unless you’d packed a ladder!) We would certainly never contemplate this place again, ever.

Room was goodStaff were helpful, organising late checkout was painless

I stay at the Oaks on Collins because I like the location - it is within 400m of our Melbourne offices

I always book for the Oaks on-line, when I come to check in the check in person always says "please finll in your name and details" when the details are already on the form - it is that lack of attention to detail which always irritates me, and runs through the entire hotel, I had four knives, two forks and a spoon, no teaspoons in my room, room service brought me the wrong meal, the list is long

The location, the views from the room. the after hours service.

Breakfast was nice.

The bed was small and extremely uncomfortable, I have never stayed in a hotel where the bed was so bad. The design of the room was wrong and poorly thought out. The bathroom was terrible, poor water pressure in the shower, design was awful, nowhere to place toiletries or clean clothes. Overall we will never stay here again had an awful stay. The staff were hopeless, we asked upon arrival for late checkout on the Sunday and the staff member couldn't help us said he would get someone to get back to us, which didn't happen. Lined up the morning after checkin to sort it out but the two people at reception were so busy, we decided to to leave and forget about it. The bar on the ground floor was always closed, they went to the football. Hated it!