Oaks On Market  

The location of the hotel was excellent - transfer to and from the airport prompt and timely, rooms were lovely and staff terriffic

We stayed for 5 nights at Oaks on Mkt. The availability of the kitchenette with all the essential cooking utensils was a godsend. It allows us to cook delicious meals from the fresh produce of the Victoria Market. The wonderful service provided by Front Office staff, Dani (Chinese girl) makes the stay exceptional. The location near key attractions, free tourist buses and trams makes it very convenient for exploring the city.

The non-provision of shower caps and lack of free wi-fi.

The facilities, apartment, cleanliness etc were all great. We also arrived a few hours before check in and the staff (at that time) were great and very accommodating. Well located and well priced. Our friends stayed in a more expensive hotel and I found our room better set up and the bathroom especially alot more modern.

Two main incidences ruined what would have otherwise been a great stay. First - we were charged twice for our room. I brought this to the attention of three Different staff members and got a different story each time. I was assured that the money would be back in our account that day but that also never happened. Finally on check out I was told that they had taken the accommodation cost plus a $150 Bond as the bond (so in effect I paid a bond of over $500). I was assured that it would be credited back on check out but again this didn't happen and I am still waiting for the funds. The second incident (which I may file an official complaint over) was to do with housekeeping. On the last morning of our stay at around 9am housekeeping came into our room. We asked them to come back later and subsequently put up a Do Not Disturb sign. However they still attempted another two times to com into our room! I found they had a complete disregard for our privacy and that they were probably in a rush to do all the rooms on the one floor. It really was appalling and Will probably mean I will not stay there again. I use to be quite a fan of the Oaks hotel chain so these events were very disappointing.

It was very homely and I enjoyed the comfort of the bed, especially since I'd been staying in hostels up to then! The staff were very approachable and friendly.

There was no duvet on the bed and I could have done with more shower gel.

The comfort, quietness and location

There were four of us staying in one suite (2 bedrooms) for 6 nights. We were not informed there would be no cleaning and servicing of rooms because of the public holidays, 4 in total. I have never heard of this before and was disappointed this was not made clear on arrival. I thought it was appauling to not have this service until we made enquiries. In all my travels of the years I have not experienced this before. My daughter has worked in world class hotels in London and Manchester and she had also never experienced no room service on public holidays unless requested. This should have been made clear upon arrival. I was also disappointed that there was only 1 bedside lamp per room and the glass bedroom doors let light in in the morning. These things did not indicate to me a four and half star hotel.

Not much except the location

Unacceptable cancellation policy, we had to leave on the 3rd day, we gave 24 hour notice and they still charged one day. Not a good value for money a depressing set up

Location, services and staff were all great. My price was good too as we booked through booking.com.

After each day walking around the city we were realy looking forward to the pool and spa and were very disappointed with the spa. It was just no way near hot enough to give us the relaxing relief we were expecting.

Not enough extra lighting in the main room to read by. overall lighting was poor. a separate standard light would have helped.

Central location to shops, transport and dining.The baggage storage room and the availability of late checkout

The rooms are showing their age, probably refitted 15 years ago. Access to late night food and drinks was not possible.

Location to shopping and cafes.

The friendly and efficient staff. The size of the bedroom and bathroom. The location and easy access to facilities and other locations in the city. The cleanliness and maintenance of the room was also impressive.

The access to a balcony or having an area to smoke. Also having minimal cooking facilities makes it difficult on a lengthy stay.

Convenient locations and friendly and helpful staff.

Excellent location. Staff were very nice and extremely helpful, and we very good breakfast for $15.

I thought the room was a little expensive for a small studio.