Oaks On Market  

Удачное расположение гостиницы + хороший сервис за приемлимую сумму.

We stayed for 5 nights at Oaks on Mkt. The availability of the kitchenette with all the essential cooking utensils was a godsend. It allows us to cook delicious meals from the fresh produce of the Victoria Market. The wonderful service provided by Front Office staff, Dani (Chinese girl) makes the stay exceptional. The location near key attractions, free tourist buses and trams makes it very convenient for exploring the city.

The non-provision of shower caps and lack of free wi-fi.

The facilities, apartment, cleanliness etc were all great. We also arrived a few hours before check in and the staff (at that time) were great and very accommodating. Well located and well priced. Our friends stayed in a more expensive hotel and I found our room better set up and the bathroom especially alot more modern.

Two main incidences ruined what would have otherwise been a great stay. First - we were charged twice for our room. I brought this to the attention of three Different staff members and got a different story each time. I was assured that the money would be back in our account that day but that also never happened. Finally on check out I was told that they had taken the accommodation cost plus a $150 Bond as the bond (so in effect I paid a bond of over $500). I was assured that it would be credited back on check out but again this didn't happen and I am still waiting for the funds. The second incident (which I may file an official complaint over) was to do with housekeeping. On the last morning of our stay at around 9am housekeeping came into our room. We asked them to come back later and subsequently put up a Do Not Disturb sign. However they still attempted another two times to com into our room! I found they had a complete disregard for our privacy and that they were probably in a rush to do all the rooms on the one floor. It really was appalling and Will probably mean I will not stay there again. I use to be quite a fan of the Oaks hotel chain so these events were very disappointing.

It was very homely and I enjoyed the comfort of the bed, especially since I'd been staying in hostels up to then! The staff were very approachable and friendly.

There was no duvet on the bed and I could have done with more shower gel.

The comfort, quietness and location

There were four of us staying in one suite (2 bedrooms) for 6 nights. We were not informed there would be no cleaning and servicing of rooms because of the public holidays, 4 in total. I have never heard of this before and was disappointed this was not made clear on arrival. I thought it was appauling to not have this service until we made enquiries. In all my travels of the years I have not experienced this before. My daughter has worked in world class hotels in London and Manchester and she had also never experienced no room service on public holidays unless requested. This should have been made clear upon arrival. I was also disappointed that there was only 1 bedside lamp per room and the glass bedroom doors let light in in the morning. These things did not indicate to me a four and half star hotel.

The location of the hotel was excellent - transfer to and from the airport prompt and timely, rooms were lovely and staff terriffic

The staff were very friendly, helpful and welcoming. The rooms were very comfortable. The hotel was within walking distance of Melbourne tourist destinations

There was no suitcase stand in the rooms and no disposable shower cap in the bathroom. The entrance should have a ramp.

Quite

Had to carry 4 large baggage by my self

Accessibility

Internet charges

The Oaks on Market you put us in was awesome especially for the price and services it was super close to Crown casino,Immigration museum,Vic market and so on. I will definitely be using your services again.

Location is good.

Rooms are starting to look a bit dated. They haven't changed in 3 years.

Good value for money nice and central staff were helpful and efficient

Shower was poor - difficult to get a steady temp which fluctuated from hot to cold all the time. Bath was very difficult to get in and out of. Very unsuitable for an older visitor

Location is great and a lovely view of Yarra river

Lounge was extremely uncomfortable and when I asked staff for 2 extra towels as my boyfriend and I wanted to have a swim I was told that the Oaks on market charges $2.00 per extra towel. I politely declined.