Oaks On Market  

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I liked most things. However I did not like the Internet scam that you run in each of your rooms. I found it hard not to spend money while I was asleep as well as when I was not in the room. Your charges for your internet usage takes advantage of someone like me that is not going to buy a dongle just for the weekend. You charge twice (once for the time and once for the mb used.) The time should be stopped if you unplug, go to sleep, or leave the room. I will not be returning to Oaks on Market st again for this very reason. Who ever came up with it was clever on one hand but in hindsight not that clever because it really annoyed me to be charged in this way. Also when i checked out i was charged for two 24 hour internet periods in one day. I had to get the guy to check the logs to make sure of it otherwise he would have charged me too much. If i hadn't of said anything i would have bee charged too much. I am also still waiting for my pre approval to be available back to me on my debit card and it has been 48 hours. Regards Beau

The spacious room and the cooking facilities available. I did not make use of them except for breakfast as I was away from the hotel much.

I would have expected that at the price paid daily for a room, that the wireless internet would be free instead of the high price. Also, one could not order only an hour in the room, or permitted to carry-over any unused portion to the next day. I have stayed in many hotels the past 5 weeks of travel and many smaller hotels offer free internet, and carry- over if charged for the use.

Spacious room, central to southbank and crown casino with a quiet location.

Very little, view was okay though.

My booking was for an event that they were in part having at the hotel (so I payed FAR more for a room than I normally would have due to the earl and later start involved. The event got cancelled, but the hotel wouldn't refund me money due to a no refunds policy. I would have been happy to switch to a later date for little later, and even pay a rate difference, but they said this wasn't possible either. Considering the event at the hotel was cancelled, I would think making some special arrangements under the circumstances would be in order, hotel policy or no. Room was fairly small. Tv was free channels only, movies were available, for an additional $15. Even though the welcome sheet said wireless was available to the rooms, it isn't they only allow you to use the internet hooked to the small wall cable and also this will cost you money as well. Was alot of mould growing between the tiles in the shower too. Expected ALOT more from a proper hotel for the price. Most private rooms in backpackers in the CBD are just as good, MUCH better service and far cheaper... next time, I'll be going back to staying in them.

I had access to the best stores and restaurants and bars, and also had a nice stay in my suit.

The pool was small and the hotel restaurant was expensive though it was not better than the food stores around.

Not much except the location

Unacceptable cancellation policy, we had to leave on the 3rd day, we gave 24 hour notice and they still charged one day. Not a good value for money a depressing set up

Location, services and staff were all great. My price was good too as we booked through booking.com.

After each day walking around the city we were realy looking forward to the pool and spa and were very disappointed with the spa. It was just no way near hot enough to give us the relaxing relief we were expecting.

Not enough extra lighting in the main room to read by. overall lighting was poor. a separate standard light would have helped.

Central location to shops, transport and dining.The baggage storage room and the availability of late checkout

The rooms are showing their age, probably refitted 15 years ago. Access to late night food and drinks was not possible.

Location to shopping and cafes.

The friendly and efficient staff. The size of the bedroom and bathroom. The location and easy access to facilities and other locations in the city. The cleanliness and maintenance of the room was also impressive.

The access to a balcony or having an area to smoke. Also having minimal cooking facilities makes it difficult on a lengthy stay.

Convenient locations and friendly and helpful staff.