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2988 Surfers Paradise Boulevard, Surfers' Paradise, 4217 Gold Coast, Australia – Show map
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Palazzo Colonnades's staff speaks: English
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BBQ Facilities, Outdoor Pool, Grounds
Ping-Pong, Sauna, Fitness Center, Hot Tub, Game Room
WiFi is available in the hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Tour Desk, Laundry, Dry Cleaning
Non-smoking Rooms, Family Rooms, Elevator
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years are charged AUD 7.15 per person per night in a crib.
Any additional older children or adults are charged AUD 20 per person per night when using existing beds.
One child under 2 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Based on 369 reviews
Value for money
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Location, friendly staff, nice pool/spa
Games room, limited kitchen utensils
The location was excellent. There was a tram station right out the front of the premises so you did not need to use the car, good people, nothing was a problem. Will definatly stay there again.
May need some new matress in the future
Its close proximity to either the beach, the river or the tourist hub of Surfers. Walk or catch a tram right outside. Apartments lack nothing; spacious, bright and clean, there's even a dishwasher. Office staff are friendly and helpful. Palazzo Colinnades can't be faulted!
There was nothing at all that I didn't like. It was close to perfect
the manager at the front desk promised our cash bond back on the saturday before we flew out on the sunday morning before they opened. after inspecting our room, she closed the office for the day and the after hours staff said they couldn't do anything. then, she claimed we had a stain on the carpet that would cost $140 to clean, yet the girl i stayed with and i made sure there was absolutely no mess left around and we cleaned absolutely everything. if feel as if they took us as a joke because we're only 18 and 19. Pathetic service, would not recommend
Location, flat facilities, cleanliness
The location is very good. The tram station is 1 min from the hotel. It's convenient to go anywhere. The bus stop was behind the hotel.
We have to clean the room when we check out like threw the rubbish and clean all the stuff that we used. Reception closed at 5pm.
Needs a good deep clean. Curtains were mouldy. Kitchen stove fan needed cleaning.
The tram station is very close. Ideal if you don't wish to drive between the University hospital and Broadbeach.
I didn't have a view.
I like the view and accessible to get the tram just outside our apartment. The apartment was clean and value for money.
air conditioning not working at all.management supplied us with fans.were unable to change rooms.
Location and Pool
Entry level, budget accommodation, Staff were terrible and rude, nothing is included, So many other nicer places to stay!! Would not stay here again.
The two ladies on the front desk were extremely friendly and we felt very welcomed. We had a great stay, everythng was comfortable and very clean. Have already recommended to others!!
comfort quality air con good that they had washing machine and dryer.
very limited amenities. there was no shampoo, conditioner, or body gel provided! only one towel. staff opening hours very limited. not enough kitchen equipment. requested a view but they didnt give a beach view, they gave the back room.
its a good place to stay if you are after cost effective accommodation and its close to public transport. The good thing about it is that you can get to the Theme Parks just by catching the bus where the bus station is literally 5 mins walk from there.
Old kitchen wares. dirty kettle, old and pale sheets and blanket.
Staff very kind and helpful. Very comfortable with good facilities.
Access to wi-fi quite expensive
lovely pool,close to everything, nice staff, very clean
Quite a small apartment - smaller than it looked in the photos
Had a great view overlooking pool, the spa and pool good, location really good.
No one being on duty all day,. The bathroom was not to clean ,floor needs a good clean especially in the corners, and above tiles.
Location Security Organized Reception Good value for money
During our 4 days stay, there were no room service at all. (not sure it was supposed to be any) i.e. top up for sugar, coffee, tea, changing towels, empty the bins etc. Not friendly receptionist.
Location, spaciousness, pool. Great value for money.
Hard bed. Threadbare dirty carpet.
Easy walk to Surfers beach & Cavill Avenue! Tram at the door My kids loved the pool! Quite a large 2 bedroom unit with 2 toilets. Staff were helpful & friendly. 2 balconies. washer & dryer. full kitchen.
Unit is dated & carpet was a bit "gross". We were cold with no extra blankets & the heater didn't work. A few repairs are needed - kitchen tap didn't work. Ironing board didn't stand. (Plumbing in the 2nd toilet is taped up with electrical tape.) No bath! (No washer) Dining table attached to the kitchen bench which is not ideal for our family & partly sits over the carpet - bit of a pain to clean after each meal.. Wireless internet only worked for one night of three (staff refunded our charges for the two nights without access at the end of our stay. No helpdesk after hours to resolve internet issues, very inconvenient for working at night 2 balconies but only one large enough to sit on with family - sadly, looking towards the canals instead of the beach.
Sadly had to make a noise complaint on the last night of our stay due to noise coming from directly above. As we were leaving at 630am the next morning..... Noise still did not stop after I made the phone call didn't stop until about 330am. Also while staying there was a guy smoking a bong 7 floors up on his balcony for my children and all to see while swimming in the pool and spa.
Great customer service, friendly and helpful. Great size bedroom and bathroom.
The peacefulness and the view to the river one side and beach the other, convenient to tram access too
the single beds, way too small
I was pleasantly surprised at the spaciousness of the apartment for the price. It was clean and very welcoming as well as close to good food, the Q1 and the beach. Well presented and would recommend it to anyone.
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