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Sea World Drive, Main Beach, 4217 Gold Coast, Australia – Show map
|Superior King or Twin Room|
|Superior King or Twin Room|
|King or Twin Room with Lagoon View|
|Special Offer - Two-Bedroom Condominium|
|Special Offer - Three-Bedroom Condominium|
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389 properties in Gold Coast
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228 verified reviews
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Palazzo Versace's staff speaks: English
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Outdoor Pool, Grounds, Terrace
Sauna, Fitness Center, Spa, Massage, Hot Tub, Indoor Pool
Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in the hotel rooms and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Car Rental, 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years is charged AUD 20 per person per night in a crib.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 225 reviews
Value for money
Show reviews from:
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Set in the heart of Surfers Paradise, Club Watermark Hotel & Spa is just moments walk from Surfers Paradise light rail station and 5 minutes' walk from Surfers Paradise Beach.
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Just 100 yards from the beach, Hilton Surfers Paradise Residences offers luxury apartments with panoramic views. Guests have access to a fitness center, indoor swimming pool, sauna and hot tub.
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Featuring 77 floors and overlooking Surfers Paradise Beach, this property has apartments with private balconies showcasing uninterrupted ocean and countryside views, free Wi-Fi and a spa tub.
Score from 474 reviews Wonderful
Everything else was excellent
No privacy in the bathroom layout
Excellent service standards from all staff in person Beautiful hotel with good facilities
Had to contact hotel to request account invoice as it didn't arrive 5 days after checkout despite this being promised as the regular service upon using express check out. Initially told we would be charged $25 to have the alcohol removed from our room. This was eventually done free of charge after some back and forth, which was appreciated.
Room was lovely and bed comfy. Breakfast was nice .plenty of choice.
After raining for over twenty four hours was dissapointed to lay round the pool on beds with wet sheets on .should have been taken off and replaced.
Pleasant & helpful staff. Well appointed room.
My room was located within the longest possible route from lift to the room, if I had known this I would of stayed elsewhere. Or at least i would i liked the option for a different level to be closer to the lift if a room was available.
No umbrellas in the pool
Great staff and service delivery. Sara at dinner buffet was superb. Fantastic pool and foyer. Great breakfast and dinner.
Pool lounge cushions looked old, view of outside foyer from pool needs some fixing and painting, house keeping very busy, had to cal. A few times for towels. Kids food and drinks pricey.
When my son fell ill, the gentlemen at concierge booked us a doctor to come see us at the hotel.
Any query we had face to face, they would have to get back to us, except they never did! We had to personally March down to concierge to have our questions answered. The floors were never vacuumed and mopped, the mirrors were never touched up throughout our stay, and when my son vomited one evening, house keeping just used a towel from our bathroom to wipe it up on two of three occasions, the second time I asked if they could at least clean with disinfectant and the third I asked concierge to organize a mop and bucket. I thought that was pretty gross. The amenities in the room were so dated and it felt like the shower screen door would fall off its hinges. I stayed at this hotel 10 years ago, and I thought that they would've updated this stuff by now
Very attentive, friendly staff, efficient check-in, fabulously comfortable beds. Really liked magazines at poolside. Good breakfast options with good coffee. An extremely pleasant hotel I would definitely recommend to others
Shortage of seats in adult area by pool
Afternoon tea service was a must.
They do not execute well. A number a standard touches of a luxury hotel were not present.
good restaurants, good decor
cramped room with very poor privacy (glass toilet door!). Too many tourists taking photos in public areas. Too crowded - had to walk through diners in one restaurant to get to another restaurant.
Every member of staff was courteous, friendly and really helpful. I couldn't fault any of them at all. I would love to go back again if I am in the area.
Swimming pool Breakfast buffet
Pillow case too high
The decor, the ambience, the staff, the service, the restaurants, the breakfast, the room, the pool, the cabana, the aurora spa, the sense of tranquility, everything!
Leaving : (
Pool and room service and gym is excellent
Staff service is slow around pool and I didn't like the asst manager reminding me to pay the bill when I always pay cash at the end and have done so in many occasions
The pool Breakfast
The fact that 12 room keys all never worked You were constantly competing and had very superficial people around you all the time Not many restaurant choices
The look of the hotel. Glamorous
Lack of help from staff. My key to my room didn't work on a daily basis. I asked numerous times for it to be fixed & no one fixed it. I was constantly going back & forth from the room looking for assistance. Many times my daughter would have to stand wet outside the ruin while I found someone to let us into our room. Also at 8:30-9pm someone would knock on our door asking to turn down the bed when we were already in bed!
The bed was awesome
The decor is old, dated and ostentatious. The "brand" is tired. Expensive and pretentious, very poor quality, no "free" wifi as advertised, poolside daybeds start at $50 a day, not enough chaises around the pool area, no water in the suite for 2 days, toiletries were not of good quality, food order was wrong despite me checking with waiter and F&B manager on dietary needs prior to ordering the items, check-in and check-out poorly executed, 2 Maintenance men came to our suite while my husband was in the shower and insisted on fixing the phone despite me asking them to come back another time. Originally meant to stay 5 nights, but only stayed 2 and we were happy to leave
the bed was amazing. my girlfriend actually said, and i quote, "it feels like a marshmallow"
the wooden floorboards drove us mad since we could hear the guests up stairs walking around
The comfort of the bed and pillows, the look and feel of the room although maybe a bit small.
Did the seafood smorgsaberg and felt we couldnt warrant spending that much, not value for money
Poor Service from staff. Careless. 3star treatment.
Everything, sheer class, loved it.
Facilities were fantastic!
Room was not ready until after 3:30pm. Took >15 minutes to receive drinks from the lobby bar from time of order. Used the conference facilities which were not ready at the start time.
good location, great pool and buffet breakfast, comfy room, great for couples, beautifully decorated
no free wifi, an extra charge for Internet
The discounted rate gave me and my husband an opportunity to enjoy a very luxurious stay at Palazzo Versace. The staff and facilities were amazing and we enjoyed the food at the buffet for dinner and breakfast.
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