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6 Lake Street, 4870 Cairns – Show map
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111 properties in Cairns
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182 verified reviews
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Park Regis City Quays's staff speaks: English
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BBQ Facilities, Outdoor Pool
Wired internet is available in the hotel rooms and costs AUD 24 per 24 hours.
Private parking is available on site (reservation is not needed) and costs AUD 10 per day.
Airport Shuttle, Airport Shuttle (surcharge), Tour Desk, Baggage Storage, Laundry, Dry Cleaning
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 5:00 PM
7:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
All children under 2 years are charged AUD 10 per person per night in a crib.
All older children or adults are charged AUD 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the credit cards for more info.
Based on 182 reviews
Value for money
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close to every thing !
I would have liked a gym .
room a little small
No restaurant or bar
Everything from front desk to the rooms and carpark. Actually, it was recommended by my children and their friends. The ladies at the reception were very pleasant and polite. Rooms clean, beds were comfortable. Bathroom too was clean. Thanks.
The configuration of the apartment, kitchen, deck, staff and location. The kids had their own space as did my wife and I. We loved the trip and would love to come back if we get the chance.
Had to go home.
pool was too cold
Location of property was prime for my needs.
No wireless internet available. Problems with wired internet.
We had a two bedroom apartment which was very super clean and had everything we needed.
The location and the very friendly staff
Location was brilliant. Staff were extremely helpful. Room was extremely comfortable. Kitchen facilites were exactly what we were after.
Remote control for tv and air con batteries were flat (minor detail).
The locality to everything, the service from Chloe in reception, it was a really enjoyable stay we have stayed before and cannot see us staying anywhere else next time we visit.
The first room we had looked onto a wall, and it was classed a premium room, Chloe in reception organized a room change for us no questions asked, (amazing) and the one bedroom apartment was lacking a lot of kitchen ware which we had to buy ourselves, can opener cups peeler sharp knife bbq utensils etc. For a long stay you would expect that. And the smell of rubbish in the hall areas but other than that it was all good.
location cleanliness staff apartment size adequate beds comfortable
no WIFI hallways too bare. no prints
I would not recommend this place to anyone. The staff were incompetent, rude and completely unhelpful. The room looked nothing like the photos on the website. The room was filthy and the balcony was tiny which was half filled by an aircon which was extremely noisy. I am less than unimpressed with this place. For what I paid for my room I could have gotten a much better room at any other hotel around cairns. I recommend those looking for a room in cairns to avoid this place and don't waste your money. It will be the most unenjoyed night you could possibly have in a hotel!
the comfort and quietness in the apartment.The tv and radio and small usb player is good to know it is there. Friendly staff especially Lisa' She has very good PR skills.The others are too concern with their work.
the corridor which is a bit stuffy as their are no ventilation. The swimming pool area as the edge is a little too short in height-not good for young children or teens as they can jump off the edge.There is no clothes hanger the dry off the clothes when you do the washing
Pretty good value for the location
A bit impersonal, the room was OK but nothing special
Only one bedside table. The bathroom toiletries were not topped up,
Despite staff being present when we arrived at 9pm, all 4 rooms were charged to one credit card without any consultation. They refused to correct this the next morning. Every service that is normally given in hotels costs extra- from internet connection, to late checkout, to even leaving a bag in the foyer while going to get breakfast (no food available and not even cold water in the bar fridge. The staff were rude and abrasive. A place to be avoided!
Fire alarms going off without prior warning.
Charged $10 for car parking
Looked out at walls
I have stayed at this hotel numerous times and it is always clean, neat and modern. The location is good and it's a quick walk to everything.
great hotel, good value and great location with lovely rooms and friendly and helpful staff.Will stay there again.
stereos in rooms bit outdated and didn't work properly only a few functions worked.Couldnt read the buttons on tv remote.Very trivial though detail is important.Staff seemed overworked, obviously top management only cares about the bottom line.
The worst bed we have ever slept on, rock hard.
Fact that I was moved to a studio room and not an apartment as booked and confirmed but still charged the same amount. Then on questioning the room I was told that no more were available The complaints just continued from there and not just from myself but also from other customers staying in the Park Regis as well. I am still chasing and seeking some form of compensation from the weekend even though no monetary value will replace the weekend.
That when we were checking in the lady said we had two rooms although after making it very clear we only had one room, the day after checking out we recieved a cancellation fee for 2 rooms even though we stayed in one room and we did not have 2 rooms
Staff we're friendly, room was standard but had a decent sized balcony with good views.
For a superior room, it felt and looked a bit standard. Couches we're run down and bed was slightly uncomfortable.
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