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The Marco Polo Mackay is 5 minutes’ drive from the Ooralea Racecourse. Mackay Airport, Melaleuca Forest and Central Queensland University Mackay are each a 10-minute drive away. All rooms have a flat-screen TV as well as a refrigerator and tea and coffee making facilities. The bathroom includes a hairdryer and free toiletries. Recently fully refurbished and with the most comfy beds in town plus free Wi-Fi, free car parking and a pool, The Marco Polo is the perfect base for your business or leisure trip to Mackay

Couples in particular like the location – they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top Location: Highly rated by recent guests (8.9)

Want a great night's sleep? This property was highly rated for its very comfy beds.

Free Private Parking Available On Site

Loyal Customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 queen bed
1 twin bed
and
1 queen bed
1 twin bed
and
1 king bed
and
1 bunk bed
1 king bed
and
1 bunk bed
1 twin bed
and
1 full bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.1
Facilities
8.5
Cleanliness
8.9
Comfort
8.9
Value for money
8.8
Location
8.9
Free WiFi
8.9
High score for Mackay
Select topics to read reviews:

See what guests loved the most:

  • Donna
    Australia Australia
    comfy bed and very quiet. Friendly staff. good location.
  • Beverly
    New Zealand New Zealand
    Great location very friendly staff and nice and quiet
  • A
    Anonymous
    Australia Australia
    The location of the property was in a good spot, walking distance to shops and within driving distance of activities

Area info

Amenities of The Marco Polo
Great facilities! Review score, 8.5

Most popular amenities
  • Outdoor swimming pool
  • Free parking
  • Free WiFi
  • Family rooms
  • Non-smoking rooms
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
Outdoors
  • Outdoor furniture
  • Garden
Kitchen
  • Toaster
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
Media & Technology
  • Flat-screen TV
  • TV
Food & Drink
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
  • Accessible parking
Services
  • Daily housekeeping
  • Private check-in/out
  • Baggage storage
  • Fax/Photocopying
    Additional charge
  • Express check-in/out
  • Laundry
    Additional charge
Front Desk Services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key access
General
  • Designated smoking area
  • Air conditioning
  • Heating
  • Private entrance
  • Family rooms
  • Ironing facilities
  • Non-smoking rooms
  • Iron
Outdoor swimming pool
Free!
  • Open all year
  • Saltwater pool
  • Shallow end
  • Pool/Beach towels
  • Fenced pool
Spa
  • Spa lounge/Relaxation area
  • Beach chairs/Loungers
Languages Spoken
  • English

House rules

The Marco Polo takes special requests – add in the next step!

Check-in

From 2:00 PM to 10:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

From 7:00 AM to 10:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Refundable damage deposit

A damage deposit of AUD 200 is required on arrival. That's about USD 128. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Children & Beds

Child policies

Children of all ages are welcome.

Children 3 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Eftpos JCB Diners Club American Express Cash is not accepted The Marco Polo accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note that there is a 3% charge when you pay with an American Express or JBC and 1.95% when you pay a Visa card or Mastercard.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform The Marco Polo of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

A damage deposit of AUD 200 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

FAQs about The Marco Polo

  • The Marco Polo is 1.2 miles from the center of Mackay. All distances are measured in straight lines. Actual travel distances may vary.

  • The prices at The Marco Polo may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Room options at The Marco Polo include:

    • Double
    • Twin
    • Family

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Check-in at The Marco Polo is from 2:00 PM, and check-out is until 10:00 AM.

  • The Marco Polo offers the following activities/services (charges may apply):

    • Swimming pool
    • Spa lounge/Relaxation area