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Southgate Avenue, Southbank, 3000 Melbourne, Australia – Show map
Excellent location – rated 9.6/10! (score from 211 reviews)
Rated by guests after their stay at Quay West Suites Melbourne.
|Deluxe One-Bedroom Suite (2 Adults)|
|One-Bedroom Suite with City and River View (2 Adults)|
|One-Bedroom Suite with City and River View (3 Adults)|
|Deluxe One-Bedroom Suite (3 Adults)|
|Double or Twin Studio|
|Superior One-Bedroom Suite (2 Adults)|
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210 verified reviews
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Quay West Suites Melbourne's staff speaks: Norwegian, English
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Golf Course (within 2 miles), Sauna, Fitness Center, Massage, Hot Tub, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room
Wired internet is available in the hotel rooms and charges apply.
Wireless Internet Hotspot is available in public areas and charges apply.
Private parking is available on site (reservation is not needed) and costs AUD 30 per day.
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Elevator, Heating
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
One older child or adult is charged AUD 40 per person per night when using existing beds.
There is no capacity for extra beds in the room.
The maximum number of cribs in a room is 4.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 7 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Based on 211 reviews
Value for money
Show reviews from:
Very easy access to city, trams, trains
City and river view rooms had fantastic views but were noisey from diners on Southbank
Bathroom a bit out dated
Poor to average customer service.
Bed was good, hotel was clean and staff were friendly. very close to eureka and flinder station
checkout time very early at 11am
I liked the staff, James and Mark, so friendly and professional. I liked the room and ease to get in hotel and out. A very comfy stay.
Didn't have a view but my problem for booking so late.
Great helpful staff, very comfy bed
Position of hotel fantastic
The location, at the Princes bridge end of Southbank is perfect for walking access to the city, the NGV, Federation Square & Southbank. The room was large, comfortable & well-serviced.
The breakfast offering was quite poor, however not much different from most hotels at this price level. The kitchen facilities were quite sparse, with no tea towels or oven mitts, leaving the impression that cooking was discouraged.
Fabulous view , comfortable beds
Bedroom staff need better training as we found that certain jobs were ignored, and we had to complain several times to Management what was expected with a 5 star service apartment
Great central location, easily accessible attentive staff, fantastic facilities, will definitely be re booking with you, really enjoyed the stay
Loved location, comfy bed,
Location Space Price ok
Bed not very comfy Lack of extra blankets if needed Decor a little tired
overall a great hotel
asked for our room type on the highest level possible and when arrived was put in a room on level 2 which made a city/river view not much of a view also kitchen sink was dirty.
Location, comfort, view of the Yarra River and CBD.
Best Snapper I have ever eaten but salad was limp and not so nice. Great breakfasts. Very pleasant staff. Amazing view of the city and river Bed/bathroom and kitchen was great as well as other facilities like the pool and exercise room. Minibar was well priced
Pillows were so comfy but a bit too big for comfortable sleep. Ipod Dock Alarm kept going off and I couldn't work out how to stop so just had to unplug it. :) WiFi Charges were too overpriced for the time/download limits. This should be added value not a money making opportunity. I didn't have a hotel guide book just a very annoying dvd menu type system on the tv. In room movies were overpriced. Limited amount of tourist info( no pamphlets etc) Shower was hard to adjust.
Some of the lower 4-7 city view rooms.
Friendly staff, always willing to help. We had only one issue the whole time we were there and the staff couldn't do enough to help us. Amazing location, close to shopping centres, Federation Square, laneways and food courts. Wouldn't stay anywhere else after my experience here. Thank you.
Just be sure to check your cutlery before you use it :-)
Amazing views from room. Central location yet so quiet. We had a very relaxing stay. Facilities excellent. Staff very pleasant, organised and helpful. Will definitely stay here again and spend the extra on a room with a river view.
Location was excellent for my requirements. Great staff, reasonably quiet.
The pool area, the large rooms and the staff
ALEX at reception was excellent, he was most helpful in all ways
Unfortunately we were not familiar with the TV stations in Melbourne and we did telephone reception twice for help. We were told that Quay West did not have Foxtell sport and most probably as Victorians generally do not watch Rugby League the semi final in Sydney would not be available with many apologies Luckily our room service young guy worked it out for us. Evidently your reception staff may need more training in asking other hotel staff for their help if they do not know the answere
We loved everything about our stay. The staff were so friendly, location excellent, everything was so clean and the food in the restaurant was five star. We cannot wait to come back.
That we couldn't stay longer.
super friendly and helpful staff, location is perfect for a Melbourne city stay
nothing to dislike
Location was brilliant and the Suite had everything we needed.
We had a meal in the restaurant on our first night and we quite disappointed with it. Otherwise everything was fine.
Staff were very friendly and welcoming . Room was spotless
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