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140 Little Collins Street, Melbourne Central Business District, 3000 Melbourne, Australia – Show map
Excellent location – rated 9.1/10! (score from 397 reviews)
Rated by guests after their stay at Quest Hero on Russell.
|Standard Two-Bedroom Apartment|
|Two-Bedroom Apartment with Loft|
|Deluxe Two-Bedroom Apartment|
|Executive Two-Bedroom Apartment|
|Three-Bedroom Apartment with Loft|
|Executive Three-Bedroom Apartment|
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397 verified reviews
They speak your language
Quest Hero on Russell's staff speaks: Portuguese, English
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WiFi is available in the hotel rooms and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs AUD 25 per day.
Private parking is available on site (reservation is needed) and costs AUD 25 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 9:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults are charged AUD 45 per person per night when using existing beds.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged AUD 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 397 reviews
Value for money
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Plenty of room - beds comfortable and everything was provided for a group although we had to ring for replenishing of towels, coffee and tea....
With 6 adults staying we found that the one toilet in the bathroom made it very difficult at times - We would rather have had an extra toilet than laundry.
Staff were very helpful when when the dryer stopped working on a Sunday... Dried our clothes in another dryer for us!
We liked the location to shops, theatres and restaurants
Difficulty getting in and out of the car park. Very narrow, one way so hard to manouvre around tight bends
Comfortable bed and couch. Very clean.
Disinterested staff member on reception desk(Civil and efficient but not welcoming, friendly or particularly helpful). Nothing stocked in mini bar eg no biscuits with tea/coffee or real milk for coffee. Breakfast box available for purchase VERY basic. No Airconditioning in bedrooms although a heater in the main bedroom was sufficient.
The lay out was good, giving everyone their own space
The apartment was looking tired, needed a good clean, especially the tiles in the bathroom. Could do with a coat of paint and sofas need upgrading.
Proximity to important venues
Noise- early mornings concrete demolition works
The apartment is located at CBD. It was easy to find places for shopping and dinning. You may also go to the apartment by the "hotel transfer service" which provided by Skybus.
The facilities in the apratment is a little bit old.
Great location, close to trams, shops, fed square. Great cafe near entrance. Clean comfortable beds.
Apartment was overlooked by offices, no view. Would not recommend standard two bed apartment as second bedroom not big enough for 2 beds. Rollaway placed in living room. Construction noise early in morning
Loved being close to all the restaurants, trams and venues Nice sized living space
Would like some hanging space provided in the 2nd room
We had a two bedroom loft and the only mirrors in the whole apartment were in the bathroom. Also there was lots of light that floods in from the cheap blinds installed in the room making it difficult to sleep. Blackout curtains wouldn't be a bad idea.... For the price paid I would have expected a bit more.
perfect location, very convenient
noisy. overcharge my parking fee
It was so close to the shops and everything! The staff were super nice and the place we stayed at was better than we expected! So spacious and a beautiful view!
Our pan broke and we were given another that also had a loose handle. We worried it would break again.
We have stayed at Quest Hero before and we really like the location. We are really familiar with it now so we tend to stay there.
Not much I don't like but we stayed with another couple in our apartment and the phone belonging to the unit was in our friends bedroom and I needed to be able to contact reception at night time but because they were asleep I couldn't get the phone so I think maybe the phone would be better in a mutual place like the lounge room.
very spacious and suited us and our 3 children.
there was a little bit of wear and tear on the place but it was clean and tidy and great facilities.
The location was perfect - close to transport and in easy walking distance to attractions. The staff were efficient and friendly - responded to our requests quickly. They really were exceptional. Free wifi was a bonus
Minor - Missing some useful things from the kitchen - like oven mitts and baking tray - hard to use an oven without these.
Location was good, but probably won't stay again, too many other choices in Melbourne CBD we can choose from.
Called to confirm early check in and book car park and was told I would receive email confirmation. No email received. Day of arrival was told 2 times we would receive a phone call when our room was ready. No phone call received. When we checked in at reception our room was ready but we hadn't been told. Very poor customer service and disappointed as we had travelled all night.
location to theatres , sport precinct , china town .. just a great spot to base your stay
no television in the bedroom ....
holes and tears in furniture mould in shower filthy dirty peeling toilet seat noisy rubbish trucks come at 5.10am each morning
Good pool and sauna. Great concierge, Paul. Would of liked some moisturiser in the bathroom and maybe a second tooth brush. For spending nearly 500 bucks a night I think little things like that shouldn't be overlooked. But overall if u can get a good deal it's worth staying at.
Paying for movies at a 5 star hotel!!!
Plenty of space great for family kids upstairs fun
Bathroom could have been cleaner
Location was great, the apartment had a good size bathroom, well appointed kitchen, it was bright and airy and the beds were comfortable. The reception staff were friendly and helpful. It was a great price and great value for money.
The couch covers were badly stained. Needs a good clean.
Ms. Miranda & Ms. Louise are-extremely warm, friendly & helpful staff. They have made our stay there so warm that we felt like it was our home. We checked in Quest as guests yet we checked out as friends. Would highly recommend this place for families.
The location was excellent and the staff were very friendly. We were able to check in a little earlier which was brilliant.
It was rather noisy! The street noise in particular was rather annoying.
Location. Walking distance to everything
View was terrible. Balcony was a joke. Not what it looked like on website
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