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140 Little Collins Street, Melbourne Central Business District, 3000 Melbourne, Australia – Show map
Excellent location – rated 9.1/10! (score from 394 reviews)
Rated by guests after their stay at Quest Hero on Russell.
|Standard Two-Bedroom Apartment|
|Two-Bedroom Apartment with Loft|
|Deluxe Two-Bedroom Apartment|
|Executive Two-Bedroom Apartment|
|Three-Bedroom Apartment with Loft|
|Executive Three-Bedroom Apartment|
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394 verified reviews
They speak your language!
Quest Hero on Russell's staff speaks: Portuguese, English
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WiFi is available in the hotel rooms and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs AUD 25 per day.
Private parking is available on site (reservation is needed) and costs AUD 25 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 9:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults are charged AUD 45 per person per night when using existing beds.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged AUD 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 394 reviews
Value for money
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Quest Hero is a great handy location within walking distance of many important Melbourne sights, shops, theatres etc. Friendly helpful reception staff
The 180 degree views from the 3 bedroom executive apartment it was beautiful.
Confusion of changing lifts if higher than level 7.
We loved the convenience of being located in the theatre and dining district. A short walk to just about everything.
What didn't impress us was the noisy all night construction outside. Large machinery and the constant noise of rubble being moved kept us awake for most of the night.
Staff were extremely Helpful and friendly, Location was pretty good short stroll down Burke Street to the Mall.
Unit was filthy... Dust over everything, Hand prints all over the doors and walls. Carpet looked like it hadn't been vaccuumed for a while. Window didnt seal properly so very noisy. First Appartment we was in the door didnt lock so was moved to another however they still put people in that room so security wasnt a priority of theirs. We paid $400 a night so expected excellent quality and was extremely dissapointed. Won't be ever staying again.
Quest Hero has a great location, central to transport, shopping and in the heart of the CBD. The staff are friendly and helpful.
The configuration of the two rooms was very disappointing. We traveled with our two sons, a teenager and an adult. We expected a master bedroom for us and twin beds in the second bedroom. Instead we had a king and a single in the master bedroom and a queen bed in the second bedroom. When you are paying top money for a particular set up, one expects to get what you booked and payed for. I received a small refund but it didn't make up for the inconvenience. The rooms were very dusty, sheets hadn't been changed on one bed and a rotten apple under a bed tell me the apartments aren't managed very well.
Would have appreciated extra milk. Water in the shower / bath was not very hot.
Location & Staff
The whole appartment was worn and needed a paint and make over. Lounge armchair was holed and broken.
Blinds all mange that you could not close it. Shower had mold in it and items that was not ours. Poor for the money you pay.
Spacious, comfortable beds.
Looked out onto office buildings (very close). No privacy. Hot water kept fluctuating. I assume it must have been when others in the building were having a shower or using water.
Position is excellent close to transport. Convenient location inside the building its quite and tranquil.
Our bathroom floor was covered with mould stains, ingrained into the tiles it was a health hazard. The air vent was covered in a layer of dust. The carpet wasn't vacuumed. We have reported to reception. Note please we have booked 2 apartments one was spotless.
Plenty of room - beds comfortable and everything was provided for a group although we had to ring for replenishing of towels, coffee and tea....
With 6 adults staying we found that the one toilet in the bathroom made it very difficult at times - We would rather have had an extra toilet than laundry.
Staff were very helpful when when the dryer stopped working on a Sunday... Dried our clothes in another dryer for us!
We liked the location to shops, theatres and restaurants
Difficulty getting in and out of the car park. Very narrow, one way so hard to manouvre around tight bends
Comfortable bed and couch. Very clean.
Disinterested staff member on reception desk(Civil and efficient but not welcoming, friendly or particularly helpful). Nothing stocked in mini bar eg no biscuits with tea/coffee or real milk for coffee. Breakfast box available for purchase VERY basic. No Airconditioning in bedrooms although a heater in the main bedroom was sufficient.
The lay out was good, giving everyone their own space
The apartment was looking tired, needed a good clean, especially the tiles in the bathroom. Could do with a coat of paint and sofas need upgrading.
Proximity to important venues
Noise- early mornings concrete demolition works
The apartment is located at CBD. It was easy to find places for shopping and dinning. You may also go to the apartment by the "hotel transfer service" which provided by Skybus.
The facilities in the apratment is a little bit old.
Great location, close to trams, shops, fed square. Great cafe near entrance. Clean comfortable beds.
Apartment was overlooked by offices, no view. Would not recommend standard two bed apartment as second bedroom not big enough for 2 beds. Rollaway placed in living room. Construction noise early in morning
Loved being close to all the restaurants, trams and venues Nice sized living space
Would like some hanging space provided in the 2nd room
We had a two bedroom loft and the only mirrors in the whole apartment were in the bathroom. Also there was lots of light that floods in from the cheap blinds installed in the room making it difficult to sleep. Blackout curtains wouldn't be a bad idea.... For the price paid I would have expected a bit more.
perfect location, very convenient
noisy. overcharge my parking fee
It was so close to the shops and everything! The staff were super nice and the place we stayed at was better than we expected! So spacious and a beautiful view!
Our pan broke and we were given another that also had a loose handle. We worried it would break again.
We have stayed at Quest Hero before and we really like the location. We are really familiar with it now so we tend to stay there.
Not much I don't like but we stayed with another couple in our apartment and the phone belonging to the unit was in our friends bedroom and I needed to be able to contact reception at night time but because they were asleep I couldn't get the phone so I think maybe the phone would be better in a mutual place like the lounge room.
very spacious and suited us and our 3 children.
there was a little bit of wear and tear on the place but it was clean and tidy and great facilities.
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