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140 Little Collins Street, Melbourne Central Business District, 3000 Melbourne, Australia – Show map
Excellent location – rated 9/10! (score from 402 reviews)
Rated by guests after their stay at Quest Hero on Russell.
|Standard Two-Bedroom Apartment|
|Two-Bedroom Apartment with Loft|
|Deluxe Two-Bedroom Apartment|
|Executive Two-Bedroom Apartment|
|Three-Bedroom Apartment with Loft|
|Executive Three-Bedroom Apartment|
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402 verified reviews
They speak your language!
Quest Hero on Russell's staff speaks: Portuguese, English
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WiFi is available in the hotel rooms and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs AUD 25 per day.
Private parking is available on site (reservation is needed) and costs AUD 25 per day.
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), Express Check-in/Check-out, Tour Desk, Baggage Storage, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Business Center, Fax/Photocopying
Newspapers, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 9:00 PM
8:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults are charged AUD 45 per person per night when using existing beds.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged AUD 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 402 reviews
Value for money
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The staff, especially the older lady which I believe was the manager, was very unpleasant and non-responsive to questions. As she saw us walking into the apartment, she not only didnt say hi and put her focus to chitchat with the other staff. It made us feel unwelcomed.
Location of the apartment is minutes away from the museum and Chinatown.
Quite a challenge to locate the entrance of the apartment.
The unit was spacious and good views
The carpet was filthy; the blinds were broken, the shower was not clean; the whole unit needed a new coat of paint - the walls were dirty
Travelling with two teenagers we appreciated the spacious living area, bedroom and bathrooms. The location allowed us to walk to most venues easily particularly the theatres. Friendly staff added to our enjoyable stay. We would stay again.
The greatest frustration was the wi-fi connection. Some days it was difficult to get a connection and other times it was fast and worked well.
Location was great. Spacious & well set up.Walking distance to very good shopping & restaurants. We spent a lot of time at M.S.A.C. for a volleyball tournament & had a short walk to one tram to the venue.
Location is great. Staff were helpful
2nd bedroom so small, couldn't fit the foldaway in it. Had a guest sleep on foldaway in the lounge room. Light in hallway and downlight in kitchen flickered constantly and dishwasher did not work.
This is the second time we have stayed at this hotel. The first time the apartment was immaculate but the second time the apartment was not as well maintained and the couch was old and sagging and well overdue for a replacement.
Great location, awesome view, spacious rooms and very classy bathrooms!! Very helpful and friendly staff!! Will stay there next time!!
Huge living area. This made it lovely to sit around and chat. Well located, being walking distance to shopping, theatres and much more.
Carpet was a bit old and shabby looking.
Everything, location, value for money and quality
Great location Response to issues was very prompt - such as more towels and wi-fi not going Apartment size was good
Bathroom could do with an update. we weren't given enough towels on several occassions No wardrobe in the second bedroom
Staff at front counter very nice, location excellent.
Dog barking in room next to us , street noise from 5:30am difficult to sleep. Persons hair left on couch, marks on carpet, shower tap difficult to work without getting burnt.
Was very handy for getting around Melbourne .The full facilities with kitchen ,table , washing machine etc all made our visit easier and more enjoyable.
Quest Hero is a great handy location within walking distance of many important Melbourne sights, shops, theatres etc. Friendly helpful reception staff
The 180 degree views from the 3 bedroom executive apartment it was beautiful.
Confusion of changing lifts if higher than level 7.
We loved the convenience of being located in the theatre and dining district. A short walk to just about everything.
What didn't impress us was the noisy all night construction outside. Large machinery and the constant noise of rubble being moved kept us awake for most of the night.
Staff were extremely Helpful and friendly, Location was pretty good short stroll down Burke Street to the Mall.
Unit was filthy... Dust over everything, Hand prints all over the doors and walls. Carpet looked like it hadn't been vaccuumed for a while. Window didnt seal properly so very noisy. First Appartment we was in the door didnt lock so was moved to another however they still put people in that room so security wasnt a priority of theirs. We paid $400 a night so expected excellent quality and was extremely dissapointed. Won't be ever staying again.
Quest Hero has a great location, central to transport, shopping and in the heart of the CBD. The staff are friendly and helpful.
The configuration of the two rooms was very disappointing. We traveled with our two sons, a teenager and an adult. We expected a master bedroom for us and twin beds in the second bedroom. Instead we had a king and a single in the master bedroom and a queen bed in the second bedroom. When you are paying top money for a particular set up, one expects to get what you booked and payed for. I received a small refund but it didn't make up for the inconvenience. The rooms were very dusty, sheets hadn't been changed on one bed and a rotten apple under a bed tell me the apartments aren't managed very well.
Would have appreciated extra milk. Water in the shower / bath was not very hot.
Location & Staff
The whole appartment was worn and needed a paint and make over. Lounge armchair was holed and broken.
Blinds all mange that you could not close it. Shower had mold in it and items that was not ours. Poor for the money you pay.
Spacious, comfortable beds.
Looked out onto office buildings (very close). No privacy. Hot water kept fluctuating. I assume it must have been when others in the building were having a shower or using water.
Position is excellent close to transport. Convenient location inside the building its quite and tranquil.
Our bathroom floor was covered with mould stains, ingrained into the tiles it was a health hazard. The air vent was covered in a layer of dust. The carpet wasn't vacuumed. We have reported to reception. Note please we have booked 2 apartments one was spotless.
Plenty of room - beds comfortable and everything was provided for a group although we had to ring for replenishing of towels, coffee and tea....
With 6 adults staying we found that the one toilet in the bathroom made it very difficult at times - We would rather have had an extra toilet than laundry.
Staff were very helpful when when the dryer stopped working on a Sunday... Dried our clothes in another dryer for us!