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651 Chapel Street, South Yarra, 3141 Melbourne, Australia – Show map
Excellent location – rated 9.1/10! (score from 82 reviews)
Rated by guests after their stay at Quest on Chapel.
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82 verified reviews
They speak your language!
Quest on Chapel's staff speaks: English
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WiFi is available in the hotel rooms and is free of charge.
Public parking is available at a location nearby (reservation is needed) and costs AUD 30 per day.
Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
2:00 PM - 11:00 PM
7:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years are charged AUD 5 per night in a crib.
All older children or adults are charged AUD 40 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 82 reviews
Value for money
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Good location great apartment
Everything was fine.
I initially booked two x 2 bedroom apartments through Bookings.com. Approximately 11 days prior to checking in I cancelled one of the apartments, through Bookings.com, for which I received confirmation of the cancellation. One week prior to checking in I called to reserve a parking spot and was advised in a rather curt manner that I had never cancelled the additional room and that the hotel had no record of my cancellation - I requested that they ensure the additional room is cancelled. The day before I checked in I was called to confirm details and was advised, once again that I had not cancelled the additional room, and there was no parking reserved - which was resolved on my arrival. As business travel dates change sometimes, my colleagues and I checked out at 5.30am on the Sunday, one day short of our planned check out date. When I called the hotel at 11am to advise hat we had left the keys in the key deposit I was rudely advised that because they could not clean and resell the room that day we would be charged for the night regardless of whether we were there or not, and I was advised once again that I had not cancelled the reservation for the second apartment - which they weren't charging me for - very generous. I don't make a habit of checking out of hotels early, but I have to say that this was the first time I have every been charged for a room when my plans have changed, especially that early in the morning. Won't be staying there again.
Location was perfect- perfect for shopping, close to public transport for anywhere in the city.
The location is amazing everything you want near by , the room was great , friendly staff , beautiful City views.
I Got a phone call from reception right before we were about to leave from the hotel to tell me that a pipe had burst and they had no other rooms for me to stay in and they said the only thing they could do for me was to book me in at a cheaper hotel in Saint kilda , I was so distressed it was not what I wanted to hear on my birthday ! After numerous complaints from us they were generous enough to give us the room on the top floor which was amazing , however they tried to tell me they had no rooms to put me in and only after complaining did the top floor room magically appear.
It is a great location with friendly staff.
The shower was terrible and the room didnt feel very clean. In fact although sheets were clean the doona was obviously not...
It was a pleasant stay close to everything one needs.
Showers were really disappointing, it alnost had no pressure for the hot water.not happy
Large apartment great location and price, Had the most comfy bed too.
I really think it needs an upgrade with the water pressure in the shower, it isant very good.
Staff were excellent Location was great
Showers were hardly usable Bathrooms need updating with decent showers
location: close to cafes,s/mkt.easy walk to river,gardens. Easy train to city, trams to city/st. kilda. Staff excellent helpful and friendly.
Awful music coming from the fish bar across the street,until 10pm. In fairness,I phoned them direct myself,asking them to turn down the bass and they responded very well. It was no problem for my remaining two days but I can see it could be a major problem for Quest should this recur.
The attitude and helpfulness of the staff. The space in the apartment and all services available on hand.
The smell of cigarette smoke in the room although it was not overwhelming It had at one time had a smoker in the room. Poor lighting in the bathroom which made using the mirror for makeup in the bathroom impossible. The single light was over the back of my head.
After finding that this was one of the few places that had any vacancy for the cup weekend I was nervous about the quality. However, I was pleasantly surprised and found the place to be clean and comfortable. There was plenty of room for the five of us and the staff were supportive and helpful. On the whole the Quest helped us to have a lovely, trouble free weekend.
The beds were all comfortable except the roll out bed for the fifth bed which had a distinct dip in the middle.
Everything is excellent.
Staff Service Location Facilities Overall we enjoyed our stay of about 10 days here.
Wi-Fi connection gets disconnected some times
Very good sized apartments with wifi and all that you need. Also liked the location near South Yarra Station, supermarket and small mall across the street. Walking distance to the shopping and restaurants on Chapel Street etc
no wifi in the lobby
We liked the spacious apartment (One bedroom apartment) and being able to catch up with friends living in South Yarra. We enjoyed the restaurants especially La Cucinetta in Murphy Street and the walk to the CBD through the Botanical Garden.
The building sites everywhere in South Yarra.
I booked two rooms (2 bedroom apartment and one bedroom apartment) over AFL Grand Final weekend for my partner's 30th birthday. We had a function at a nearby bar so the rooms were used by her and her friends to relax for the afternoon and get ready for the evening. The staff were able to organise the rooms to be on the same level. We organised balloons and other decorations for the room and the staff allowed us to have these delivered prior to the room being ready that day. They even had housekeeping place them in the room before we arrived! Marlei (check-in) was great at answering any of my queries and also rang me to say the room would be ready early. The rooms were great, plenty of space in both apartments. Thanks for a great weekend!
How the staff made us feel welcome and how they help with photos for our sons wedding on the 19th by letting us use another room that had better lighting for a better result in their photos
there was nothing that we did not like
Great staff and great spot minus tram works.
Tram works all weekend. Did receive phone call to tell me about it, but not been from the city did not realise how bad it would be.
Close to shopping
Difficult to find any faults, so would definately stay again on my next visit.
Good location, clean room
Dated room, took a good while to get the shower temperature right, everything felt old and dated. This is not a 4.5 star hotel by any means!! 2.5-3 stars at best, charging the price of a 4.5 star, how do they get away with this?! Would not stay there again.
location was perfect, walked to some great dining places.. breakfast lunch and dinner!!
Reception staff were very good Walking distance to most things and central to city attractions. Information book was good.
Vinyl chair in lounge was peeling everywhere, looked shabby. Quilt on the bed was torn and stained. Bed was not comfortable as sagged in the middle, we both have bad backs. Couldn't have windows and doors open in the evening as sport is being played nightly right outside the windows, which is very loud. Extra channels on the TV are mainly sport, ok if your a sports fan. Dishwasher was loud and leaked on the kitchen floor. Little or no ventilation in the corridors of the apartments and is quite oppressive, I would hate to think what it would be like in Summer. It is quite claustrophobic.
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