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172 William Street, Melbourne Central Business District, 3000 Melbourne, Australia – Show map
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259 verified reviews
They speak your language
Quest on William's staff speaks: English
Booking is safe
When you book with us your details are protected by a secure connection.
WiFi is available in all areas and charges apply.
Private parking is available on site (reservation is needed) and costs AUD 20 per day.
Baggage Storage, Dry Cleaning, Fax/Photocopying
Family Rooms, Elevator, All Spaces Non-Smoking (public and private)
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
One child under 2 years is charged AUD 5 per person per night in a crib.
One older child or adult is charged AUD 40 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 259 reviews
Value for money
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Location was excellent & staff were more than helpful with early checkin & late checkout. This is our second stay at Quest & would definitely stay there again.
Ideal location. luxury, comfort and the staff were very welcoming. Apartment right size. not too big not too small. We had a family of 5. reception hours were long which was great. They have an extended check out time which suited us. great service all around
Bed are very incomfortable，I can feel the mattress wire collapse
the location is great close to everything, staff were lovely.
the pillows are a bit hard (but thats personal preference) and there is some street noise from the trams but nothing too bad.
most comfortable bed ever.
Close to good restaurants, bars and shopping
Very long walk to bottle shops. I paid for a 5 person apartment but the room was only set up for 4. After finally receiving a 5th towel and bedding, the 5th bed was extremely uncomfortable.
The promptness with which problems were addressed. The staff were excellent - courteous, helpful, eager to please.
The number of problems. We suspect these go unreported, as when we raised them the response was immediate and the maintenance person on site promptly. Our problems were a leaking hot water cylinder in our first apartment which meant lost pressure and lack of hot water (we understand an immediate repair was not possible), and the fuse tripping out when the dishwasher was run in the apartment we were transferred to.
Didn't get room serviced one day because cleaners said do not disturb sign was on the door. It wasn't at all.
Staff were friendly and helpful as we had not been in is part of Melbourne before. The hotel was clean, spacious and great location.
Quest was very easy to get to and handy for exploring Melbourne. Was very clean and the staff was excellent. Would recommend to others than visit Melbourne
excellent place. Clean and fresh great facilities good kitchen everything you need is there undercover lock up car parking a big plus
cant say anything negative loved our stay will be back
Location Parking Cleanliness Friendly Staff and Helpful
Have free wireless
decor,comfort, facilities,staff, ease of parking. Late check out,
Would have liked a mini bar, as then didnt need to go out for anything, dinner could be ordered in so otherwise all good.
Location was good and room clean.
Hot water was a mere trickle making showers unpleasant. Noisy reversing garbage trucks at business next door annoying at 4am. Only double bed in main bedroom which meant one adult had to sleep on pull out couch.
Staff helpful and friendly
one bathroom in 2 bedroom suite double bed - queen size would be ideal
Shower very compact and water seemed to leak under door
Think the bathrooms need a renovation , shower is quite small.
Very noisy position. Parking not close .Not many restaurants open close for breakfast.
Great location Friendly staff Easy transaction and no issues
Only one bathroom in a two bed apartment was a let down for a bunch of girls getting ready.
It was in a very good spot in the city, so close to everything ! Really enjoyed it. Worth every dollar i spent !
Maybe bigger balcony
Very good, convenient.
Only slight complaint bed was very uncomfortable.
A nice quiet room & confortable. Close to all cities main attractions
The staff are very friendly and helpful except the hot water supply issue.
Our apartment was facing the back which was pretty dark even during day time. But the major drawback was the hot water supply. There was barely enough hot water which I think mainly due to residue build up coz the flow of cold water was fine. Despite our complaint, nothing was done and we could only showered with drizzle like water. We only stayed one night before we left for Falls Creek. And on the very same night, we cancelled our booking for the return stay after Falls Creek. I believed the hotel know the problem. They should not arrange guests to stay in this unit, at least during winter season, until the problem is fixed.
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