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12-16 Kavanagh Street, Southbank, 3006 Melbourne, Australia – Show map
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364 verified reviews
They speak your language!
Quest Southbank's staff speaks: Chinese, Italian, Indonesian, English, Arabic
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WiFi is available in all areas and costs AUD 13.95 per 24 hours.
Private parking is available on site (reservation is needed) and costs AUD 22 per day.
Room Service, Grocery Deliveries, Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, Laundry, Dry Cleaning, Business Center, Fax/Photocopying
Newspapers, Safe, Family Rooms, Heating
Chinese, Italian, Indonesian, English, Arabic
From 2:00 PM
Until 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
All older children or adults are charged AUD 45 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 364 reviews
Value for money
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Staff friendly and obliging.
Excellent location, close to South Bank and the city. Good size apartment and nicely appointed. Feels like residential apartments, quiet and private, with the bonus of housekeeping.
When staying for a week, it is annoying having to pay, a lot, for internet.
The room had a washing machine and dryer that was very needed as we where travelling and had washing that needed doing
The parking bay is to small we had a nissan navara and it was very tight
The location of this property was perfect for our needs, the bed was comfortable and it was quiet.
It is really surprising in this day and age to find that, not only was there an added fee for WiFi, but that there was a limit to the number of devices that could use the service . . . REALLY?
Free WiFi in the business centre
No parking for the car to unload us safely. The few spots available were taken. With 2 small children and a car full of luggage we had to illegally park across the road, which had no easy access to the footpath. Trying to use the luggage trolley and pram a nightmare :-(
Close to Melbourne CBD
Rooms are a bit tired and could do with a renovation. Stayed at quest on franklin in Adelaide and the room there was amazing. Little disappointed after that.
Location is excellent very close to everything.
The wifi is expensive and slow and you are requested to tailor your use to reflect the shared nature of the connection. If you are paying top dollar - ie 1 week cost more than my 200GB monthly plan!! - you should get a fast connection to use as you please.
The staff were quite rude
nice helpful staff and good parking
no wifi in the room and since last stayed felt the rooms need a carpet freshen...
The health store around corner
Cooking odours coming through vent during the evening
Late check out $30 an hour No extra pillow Uncomfortable bed Dirty carpet Paid wifi Sharp corners in the garage Different standard compared to other Quest apt
WELCOMING, FRIENDLY RECEPTION STAFF (A BIGGIE FOR ME) FRIENDLY MAINTENANCE STAFF LOCATION
DATED COOKING APPLIANCE
Location in the heart of the arts precinct, with the heart of Melbourne at your door, can't be beaten! Rooms are clean and well-kept.
Easy. No free wifi. At these rates, in 2015, having today a hefty fee to access wifi will probably be the reason we don't return.
Handy to National Gallery and Arts Centre and trams.
No free wifi. Bed not very comfortable, every time my partner moved the bed positively bounced!
Air conditining in the bedroom
Staff were approachable and friendly
Arriving to a room that reeked of cigarette smoke and garbage. Floor corridors smelt of garbage and this too infiltrated the room. Staff attempted to de fume the room but the smell quickly returned. Carpet in the room is stained and filthy looking. It needs to go and may help the smell. Never had such a smelly rooms since the eighties.
- shower/bath hard to climb in to for my mother - toilet not seperate - sofa bed was small & saggy
Location, size of rooms, facilities, reception staff
No housekeeping over Christmas and Boxing Day car park sizes
Proximity to South Bank Precinct
Dark quiet street if walking by oneself.
Nice room layout
Only one bath towel. Shower and bath taps not working correctly. Expecting to hold $300 on a credit card as bond is not on !! Im a single mum who dose not have a credit card no do I have $300:lying around in an account for you to hold and make interest on !! I have never struck this and I will not be booking with quest ever again !
Size of room, kitchen was massive.
Couch was small, everything stuck to the frypan and ruined our food, shower water went all over bathroom floor due to the door seeming to not seal properly
We are a family of five, two adults & three sons, who stayed in a two bedroom, two bathroom apartment for two nights. The staff and facilities were both excellent. The apartment was immaculate & the kitchen was fully equiped.The fold out sofa bed was already made when we arrived and our teenage son said it was more comfortable to sleep on than his bed at home. The hotel was in an area close to public transport, and also within walking distance to Crown/Southbank (& an IGA). The view at night was amazing. We would not hesitate in staying here again.
We discovered the first day that the shower screens in both bathrooms were not very effective - the floors became a mini lake. The second day we turned the shower nozzles toward the wall which was much better.
Comfortable bed Location to Southbank and city
Heavy Noise on higher floor
Location Staff Size of apartment Comfortable beds Security
Leaky kettle Need a sieve! Mouldy showers
Room was an hour and a half late, staff were not apologetic at all told we could change in the gym. Staff very rude.
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