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Il Palazzo Boutique Apartments Hotel

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Newest reviews for Reef Palms

  • Lynne
      Australia
    August 25, 2014

    The staff were so friendly and very helpful on all aspects. Would stay there again.

    7.9

  • Peter
      Belgium
    August 20, 2014

    Great staff. Free shuttle service to airport and to/from harbour. Nice pool. Good breakfast.

    9.6

  • Anonymous
      Australia
    August 20, 2014

    Cleansinesd

    Staff extremely unfriendly and impolite. Better to avoid

    4.6

  • Valerie
      Australia
    August 18, 2014

    Very spacious unit with good facilities.

    Not enough daylight due to vegetation outside window.

    7.5

  • Anonymous
      United States of America
    August 17, 2014

    Nice kitchen, comfortable beds. Good location as close to the airport. Free parking.

    Maid only came one time in our four night stay to make up the beds. ( yes, we did take all our things off the beds each day, but still they didn't make up the beds).

    9.2

  • Lenore
      New Zealand
    August 17, 2014

    Clean rooms helpful staff

    Bit far the walk into town but there was a shuttle service

    7.5

  • David
      United Kingdom
    August 15, 2014

    Quiet location, good eating nearby, knowledgeable staff, free parking.

    Nothing really

    8.8

  • Wayne
      United States of America
    August 13, 2014

    Family run. good breakfast, comfortable rooms

    Location is a long walk from town

    8.3

  • John
      United Kingdom
    August 9, 2014

    Ideal situation close to the Esplanade but quiet location. Leafy palms and super staff. Can't fault it.

    Nothing

    10

  • Christina
      Sweden
    August 8, 2014

    The staff, the room, the pool - almost everything!

    The distance to the city

    9.2

  • Neil
      Australia
    August 7, 2014

    The room was larger than we expected. We slept very well in a comfortable bed. The location was convenient for us.

    9.6

  • Leng
      Singapore
    August 6, 2014

    Owners and staff are very helpful; the place was well-equipped.

    8.8

  • Ursula
      New Zealand
    August 5, 2014

    The hosts were very friendly and helpful - they definitely go the extra mile

    9.5

  • Stephan
      United Kingdom
    August 3, 2014

    Easy access from airport Friendly staff Good value for money

    Internet a bit slow

    8.3

  • Neville
      Australia
    July 31, 2014

    The spacious room with comfortable bed. The sun able to come into our room. The cooking facilities.

    9.2

  • Richard
      New Zealand
    July 29, 2014

    Friendly, knowledgable and very obliging owners. Immaculate room with everything we needed. Conveniently place for travelers without cars as there are bus stops nearby. Excellent breakfast options.

    Having to constantly re-log on to the wifi. Only stair access to the 2nd floor suites.

    9.2

  • Cheryl
      Australia
    July 25, 2014

    Owners were very helpful they booked our tours for us and even droped us off at our tour departure destination and offered to pick us up on our return trip. Owners returned us to airport so we didnt have to worry about taxis. Rooms were spotless with everything you need in them or was available on request. Close to bus stop and shops.

    9.6

  • Geoff
      New Zealand
    July 24, 2014

    Close to airport, Esplanade and an easy 20min walk to town. Clean, comfortable and well appointed.

    The WiFi was a bit hit and miss and occasionally difficult to get connected.

    10

  • Karen
      United Kingdom
    July 19, 2014

    The location

    Apartment very small very poor value for money

    5

  • Anonymous
      Australia
    July 18, 2014

    Comfortable, well equipped room. Helpful staff , convenient location. When we returned to cairns at the end of the trip we booked in again for the night before our departing flight from cairns and they gave us a larger, newly refurbished room for the same price of our intial two nights in cairns, which was a nice surprise.

    9.2

  • David
      Australia
    July 18, 2014

    Quiet surroundings but walkable to main part of city. Shuttle bus takes guests to town. Staff very helpful.

    Carpets in room were grubby. "Do Not Disturb" sign hanging on door knob was grubby and worn. Tea bags and milk were not topped up each day. Bed was not made because "personal items (pyjamas) were left on the bed". We were not notified this would be the case, were just given a note after the fact. Next day we did not leave "personal items" on bed yet it was still not made.

    7.1

  • Jenny
      Australia
    July 17, 2014

    Value for money Room facilities, including kitchenette Bed comfort Spaciousness Large bath Free shuttle Close to Esplanade Quiet

    Unreliable WiFi Distance from supermarket and city centre

    9.2

  • Judith
      Australia
    July 16, 2014

    Room was clean and well equipped. The staff are very welcoming and helpful. Plenty of space in room and everything you need. Eventhough we had a car the courtesy bus drop in town was a very pleasant inclusion. Nice pool and BBQ area.

    A little out of town but nice 20minute walk along esplanade. Buses were available. Pool not easy to get into, big steps. Ask for lower floor if mobility an issue as heavy cases to 2nd floor is a bit of a struggle. Otherwise all great.

    9.6

  • Sharyn
      Australia
    July 7, 2014

    We loved everything about Reef Palms, the Owners are wonderful hosts. It is a lovely strong on the boardwalk to the city, so it is peaceful but not too far away from all the excitement. Breakfast is amazing and David makes the best Bacon & Eggs. Actually cancelled a previous booking to return. The best value for money & the best location in Cairns.

    Nothing

    10

  • Edward
      Australia
    July 7, 2014

    Excellent staff.

    Surprised to find the inclusive breakfast was continental. Cooked breakfast extra - should have been advertised.

    8.3

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