Rydges Hotel Port Macquarie

The location was excellent and all facilities and service of an acceptable standard.

It's difficult to understand why parking is seen as a chargeable (albeit reasonably priced) extra.

I liked the location and the view from the room that I chose. I also liked the fact that the hotel offerred to store my mountain bike.

At check-out I was charged a fee for the mini bar and when I queried the amount as I was concerned at the large amount and when I queried the amount with the lady at the reception (Rachelle) who advised that I had been charged for a missing bottle opener and a packet of cahews - I explained that I did not take or consume these goods. I then explained that these items should be itemised so that guest knows what he is paying for - they were not. This amount was passed on to me without my notice and I felt this was largely dishonest behaviour. I was also charged a credit card surchage fee that I was advised again by Rachelle that I needed to pay because I settled my bill at the end of my stay. I explained that I had been offerred by one of her colleagues at checkin that I could settle the bill at the end of my stay. I explained that if this was the case then I should have been advised at the outset so that I had a choice. None of the amounts were high but in principle these small things were very unsavoury and when I raised this with Rachelle, she was very dismissive and suggested that I take this up with Head Office. I have since returned to Port Macquarie but because of this experience, chose not to stay at Rydges again.

clean room, reception staff friendly, room was available at check in time

when we checked in there was a dirty room tray in the corridor near our room and as the rooms where still being cleaned we thought this was just there till the room clean was finished, however the same tray was in the same position for the evening and was still there when we checked out the following morning not a complaint but just an observation as this lets down your appearance and shows lack of atteniton to detail / checking of floors by hotel staff on what otherwise was a winning all star performance

Staff friendly and helpful, room pleasant, relaxed atmosphere.

Nothing in particular, however my room was not serviced one day.

Peaceful location, nice views. Access to walks, shops and restaurants.

The location is good and there was a nice view of the river from the room's balcony.

The reception staff were rude at booking in and departure. Room service didn't arrive. The room badly needed renovation. I was asked to pay for parking on arrival which wasn't mentioned at the time of booking. The restaurant meal was badly cooked and expensive.

Close to shops, beach. Comfy room.

Paying for parking, no parking available on the first night.

My previous comments apply here

The location

Price V. Service and cost. Starting to date rapidly, this motel use to feel fresh and new, is now overpriced for what it offers

Hotel amenities, restaurant/bar downstairs.

Location

It was clean

The staff were unhelpful and the noise from downstairs was ridiculous. There were bands playing both the Friday and Saturday night and you could here them clearly, even over the TV playing in the room. When I rang reception to complain they said they would shut the main doors and that they had received other complaints. They never shut the main doors and the noise continued til midnight.

The view from our room was fantastic - we only spent one night but were very close to booking another two nights. We watched the dolphins both in the early evening and then the next morning. We have decided to come back and specifically ask for that room.

We weren't there long enough to find anything of fault

The food at the restuarant was very good and value for money. The staff at the reception desk were excellent and sorted out a problem we had with our account in a very professional manner.