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Turtle Beach Resort
2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast – Show map
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91 verified reviews
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BBQ Facilities, Outdoor Pool (all year), Grounds
Tennis Court, Mini Golf, Water Park, Sauna, Fitness Center, Spa, Massage, Game Room, Playground, Kids' Club
Food & Drink
Restaurant, Bar, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Shuttle Service (surcharge), Airport Shuttle (surcharge), Tour Desk, Baggage Storage, ATM on site, Babysitting/Child Services, Fax/Photocopying
Safe, Convenience Store (on site), Non-smoking Rooms, Family Rooms, Heating
2:00 PM - 12:00 AM
7:00 AM - 10:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
All children under 2 years are charged AUD 9 per night in a crib.
All older children or adults are charged AUD 37 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Turtle Beach Resort accepts these cards and reserves the right to pre-authorize your card prior to arrival.
All apartments are supplied with bed linens. For stays of 10 nights or more, a housekeeping service is available with a free full linens change.
Based on 91 reviews
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Resort walking distance from the beach and shopping centre nearby as well as many restaurants nearby or in walking distance. Fun areas for kids to swim/play at the resort premises.
Woken up rather early by children playing/swimming as our accommodation was next to the one water play area.
Kids Club and Activities Pools and Spas, Gardens Relaxing and friendly atmosphere
Rooms good size for price.
Location was further from centre then preferred for next time.Also would have light a couple of food/bar venues on site.
restaurant overlooking the pool, great value meals,.
Very roomy living areas, friendly, attentive staff and everything you need in one resort. We need to come back to make use if all the facilities available.
Love the new Splash Zone and Café. Underground parking great.
Noisy birds waking you up at 6am every morning. WiFi connection not reliable. Could sometimes access and other times not able to access.
WE thought the location was great. Friendly professional staff were a joy.
This was a really great place to take the children. Very safe & lots to entertain them. The Cinema was a great hit as well as it was a great meeting point for the kids & also a little down time for us oldies. The apartment was great. It had everything we needed.
My only criticism would be the furnishings in the apartment were a little shabby & outdated. Also the drapes were very grubby. Although this did not affect our stay, it was a little disappointing.
The two bedroom Apartment we had. Really nice.
I didn't like the fact that on the website there was no mention of a $200 bond. This bond was meant to be 'unfrozen' on my account after 2 days it is now going on 4. Not happy at all. Poor policy on behalf of the resort.
Accommodation very basic
Great helpful and friendly staff. Very relaxing place to stay
Loved how family friendly the resort was. My son had a blast swimming in all the pools.
The bed was not very comfortable and the Wi-Fi kept dropping out.
People smoking on balcony below us. We ended up inside with the door and windows shut.
Pools, restaurant, service desk, very roomy appartment
Very noisey with the main fans blowing from bbq to our appartment
Great location and great for kids
Great location and setting. Very spacious and comfortable rooms.
Pool facilities not that well suited for young children under 4. Pool facilities best suited to +5 year olds.
We really enjoyed the location, close to the beach, excellent swimming pools and water slides for the kids. The staff was friendly, helpful and nice.
I did not like that it did not include a daily cleaning service, it did not provide basic toiletries like toilet paper, dish detergent, clothing detergent etc.. they need to improve this! The food at their only restaurant cafe food is not good at all. I think that the restaurant should at least provide good fast food or good healthy food.
Rooms good size and clean. Pool side cafe was nice.
It was disappointing water park was not ready.
Not on the beach but a short stroll to the sand. Located on main road with large variety of stores within short distance. Quiet even with large pool areas and the complex attracting family groups. Amenities provided within the apartment were suited to family needs. Garden and complex grounds superbly maintained. Highly recommended for families.
Only three dining chairs in a two bedroom apartment (overcome by using outdoor furniture supplied). No other negatives & if this is the only thing I can find to be negative about then it's hardly an issue.
Location was great, short walk to the beach. Fairly quiet with good sized rooms. Lovely outdoor area for breakfast in the sun.
There wasn't anything that we really didn't like but it would be better suited to a family with younger children.
Great for young (pre-teen) families - older children may find not enough facilities to keep them entertained. Lovely relaxing environment, lots of pools, tennis, mini golf, new splash zone wasn't quite ready, but will be fantastic addition. Nice to have option of self catering. Good car parking. Organic café next door and another good café (Vintage) 200m away, in side street across main highway, for that morning fix, or two, or three. Huge living area to relax in (2 bedroom unit) and full kitchen. All in all, much nicer than a small room in a multi-storey hotel.
Now that we've seen the layout would request a suite away from road next time, either at rear of property, or facing into one of the courtyards. If relaxing on the balcony with a drink once the kids are asleep appeals then avoid these front units as far too noisy.
Twice have been in the middle of renovations so looking forward to actually being here when all facilities are available.
Twice stayed and twice been put in highest floor when state have two very young kids... Hard work packing,unpacking and hourly trudge down the stairs with everything you need to bring.
Environment - multiple pools
Too far from restaurants Not enough red meat options at the restaurant Bit overpriced
poor interior lighting double bed not queen and it rolled around waterpark not finished as expected insufficient washing up supplies
Pool and deck, spacious apartment
Initially finding way around, 3 floors up
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